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StepChange: Debt Management reviews

4.95
Based on 13,758 reviews, last reviewed 27th May 2025
249100% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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3%
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Latest highest rating:

5

Just Do It! Excellent support and helped to reduce all anxiety around debt. They have helped organise payments and deal with several companies to manage the payme... Read more Reviewed on: 27th May 2025
Dale P's avatar
Dale P

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025
Steven 's avatar
Steven

About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13758)

Review of the StepChange, Debt Management:

A Fantastic and Professional Charity

5
I have used Step Change for a number of years to manage finances and they have been absolutely fantastic with their advice and support. Reviewed on: 22nd July 2021

Just Do It!

5
Excellent support and helped to reduce all anxiety around debt. They have helped organise payments and deal with several companies to manage the payments. I was super anxious about taking the first step to getting support but they took all the steps to help manage that via email. I didn’t even need to speak over the phone as it was all done online. Reviewed on: 27th May 2025

The staff are very friendly and helpful

5
The staff are very friendly and helpful Reviewed on: 27th May 2025

I felt like I didn't know which way to turn.

5
I felt like I didn't know which way to turn. After speaking to someone I felt more confident and the advice was great. I worked everything out and felt supported Reviewed on: 27th May 2025

excellent company to deal with.

5
StepChange was totally understanding and very helpful, and made what was a very difficult and stressfull time much easier to manage. They gave good advice and assistance to manage the problem. Although the issue is still ongoing we feel it is all under control and now manageable moving forward. Cant speak highly enough of them and their service. Reviewed on: 27th May 2025

A better life

5
StepChange really helped us and made our life more manageable whilst helping understand how to manage our finances better. Reviewed on: 27th May 2025

Stepchange were professional from the onset, I coul...

5
Stepchange were professional from the onset, I couldn’t be happier with the service they provide, slowly but surely they are helping me ease my debt burden, I can’t thank them enough, Andrew Reviewed on: 27th May 2025

Having a stressful time I found sc they taked me thr...

5
Having a stressful time I found sc they taked me through the process and resured me Reviewed on: 27th May 2025

Helped me when I was at my lowest point

5
Helped me when I was at my lowest point Reviewed on: 27th May 2025

My experience with you is being great

5
My experience with you is being great Reviewed on: 27th May 2025

StepChange 5 star

5
StepChange Debt Charity is an excellent service to use if you know your debts are spiralling out of control, and the threatening letters and phone calls are starting to come thick and fast. Make that step and contact these people by phone or online and they will help you manage things. I mostly did things online but also spoke to advisors twice and they were spot on. No judging, just advice and help to get you out of that dark place you've found yourself in. I now have a Debt Management Plan in place (DMP) and am able to make payments to all my creditors that I can afford to. There is light at the end of the tunnel and the people at this debt charity will help you there.. Reviewed on: 27th May 2025

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