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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14569 reviews)

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4.95

Based on 14,569 reviews, last reviewed 10th Jun 2025

327300% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing, listened to my financial difficulties and c... Amazing, listened to my financial difficulties and consolidated all my debts into one affordable payment. Reviewed on: 10th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14569)

Review of the StepChange, Debt Management:

Great experience!

I contacted Step change just over 2 years ago due to personal circumstances. They were brilliant, they listened and helped me get my finances in order the best phone call I have ever made. Reviewed on: 7th August 2021

Not impressed

It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number rather than a person and communication is extremely poor regarding decisions made on your behalf. Reviewed on: 10th June 2025

Amazing, listened to my financial difficulties and c...

Amazing, listened to my financial difficulties and consolidated all my debts into one affordable payment. Reviewed on: 10th June 2025

When I called step change they were really understan...

When I called step change they were really understanding, non judgemental, sympathetic and extremely helpful. They took a massive weight off my shoulders and gave me the peace of mind I needed with affordable monthly payments. Reviewed on: 10th June 2025

At my time of being worried sick that I had got into...

At my time of being worried sick that I had got into debt . I approached a company that charged for doing the same thing that step change does for free . I will always be grateful the help I received. The worry was taken from me. Fantastic service Reviewed on: 10th June 2025

StepChange have helped me out of a financial nightmare.

StepChange have helped me out of a financial nightmare. I don't know how I would have managed without them. Their advisors are firm but fair, and most importantly, non-judgmental. They help you organise a budget and contact your creditors to arrange regular payments. A life-saving service! Reviewed on: 10th June 2025

Great service and helped me a great deal

Great service and helped me a great deal Reviewed on: 10th June 2025

I have been with Stepchanges for around about 10years.

I have been with Stepchanges for around about 10years. I have found them very understanding and helpful all the way through. The review is easy to fill in Reviewed on: 10th June 2025

From the initial contact with the team to now the se...

From the initial contact with the team to now the service has been very good. They explained everything to me and found the best plan that worked for me and my family. They give regular updates and respond to queries I have quickly. I would highly recommend them to anyone struggling with debt Reviewed on: 10th June 2025

When my mum died you was amazing helping my dad sor...

When my mum died you was amazing helping my dad sort all there finances out.Because of my dad's poor health I was able to fill all forms out for my dad with your help Reviewed on: 10th June 2025

The team at stepchange have helped me massively to o...

The team at stepchange have helped me massively to overcome my debt which was really affecting my mental health. Reviewed on: 10th June 2025

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