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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (96 reviews)

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4.75

Based on 96 reviews, last reviewed 17th Feb 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Wonderful customer services. Wonderful customer services. Helpful and professional when called, very understanding and caring. Nothing is too much trouble to explain. Excellent se... Read more Reviewed on: 17th February 2025

Latest lowest rating:

1

Beware false promises from this lender! We were pre-approved for a loan, which was a 35% loan to value purchase. With our large down payment and small loan we felt comfortable making an offe... Read more Reviewed on: 12th August 2024

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About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if you need help understanding your options.

If you’re considering a mortgage with Suffolk Building Society, check out the reviews on Smart Money People. Read genuine experiences to gain valuable insight into the lender. Find out which mortgage products customers have taken out and how satisfied they have been throughout the term. Learn more about Suffolk Building Society’s customer service and the benefits you can receive as a member. All of this and more can be found in our Suffolk Building Society mortgage reviews.

Did Suffolk Building Society help you purchase your dream home? Share your experience with others by writing an honest Suffolk Building Society mortgage review. Tell us about the application process: did the Society support you throughout it? Did you find the application easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend Suffolk Building Society to family and friends? Write a review today. Together, we can help people like you make better financial decisions.

Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (96)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

Re Joe Gregory in the Mortgage Sales Team

I contacted Joe Gregory in the Mortgage Sales Team at various stages of applying for a product switch, and every time I called I found Joe very helpful in explaining things and very informative and straightforward in answering my questions. He was also extremely patient in dealing with my lack of IT skills and helping me through the various processes. I would recommend him to anyone who wanted help with a mortgage-related enquiry. Reviewed on: 10th February 2025

What an experience

Great communication, fast efficient, low stress Reviewed on: 2nd February 2024

Very helpful and knowledgable, good price

Very helpful and knowledgable, good price Reviewed on: 2nd February 2024

Additional borrowing applIcation

The product was just what we were looking for and the application and approval process was straight forward. We were kept up to date through out. Reviewed on: 18th October 2023

Charter information advice and set up

Stacey Jarram spoke with me today about me considering making use of the charter to enable me to have interest only mortgage payments for six months. Stacey clearly had robust knowledge about the product, how it could benefit me and what would need to be done before it could be authorised. Stacey was clear and professional throughout. I received an excellent service. Thanks Stacey! Reviewed on: 15th August 2023

Advice regarding temporary interest only payments

I spoke with Jodie Allum. She was polite professional and so helpful. I was a little nervous about calling but she helped me to feel at ease and she provided information that I needed before I asked the questions! Jodie delivered and she was a pleasure to speak with. Thank you Jodie. Reviewed on: 10th August 2023

Absolutely fantastic

I have a Mortage with Suffolk building society and the staff have been so incredibly helpful, nothing has been too much trouble. I highly recommend them to everyone Reviewed on: 9th August 2023

Such a support

I am going through a very challenging divorce with a joint variable rate mortgage the monthly payments have been spiraling out of control as interest rates continue to increase. My divorce settlement timescale have been moving further and further away as my husband refuses to provide any information to the court. I spoke to odie Allum, one of the collections officers at Suffolk Building Society , who was a tremendous help, kind, informative, and helpful. She helped me navigate to some potential options and is there for me when I need support. I can not thank her enough. Of all of the people who I thought could help me in this difficult time I never expected it to be my building society. Well Done Jodie and well done Suffolk Building Society. I'm not out of the woods yet but I certainly feel there is a path I can follow. Reviewed on: 20th June 2023

a very happy customer

Suffolk Building Society, now known as the Ipswich Building Society, have been my mortgagees for over 15 years. They have recently helped me through some very difficult personal times, -ill health, divorce, bereavement, court hearings, financial hardship, retirement - and they have been readily accessible by telephone, I had a case worker Stacey who dealt with all my queries, was extremely careful to check all the details, very professional, and very sympathetic to my unusual circumstances. She was able to help me overcome my difficult times, and keep my home. Longer term this building society have some very competitive products, have good channels of communication with their members, and have a caring attitude towards their members. My thanks to everyone from the bottom of my heart. Reviewed on: 4th April 2023

All spot on

Our mortgage was agreed without issue (not that we expected any) and processed efficiently. Also, the refund of a previous penalty payment was handled with no questions. All in all, very efficient. Reviewed on: 19th March 2023

Expat Landlord Mortgage made easy!

My job has taken us to Austria for a few years and we needed to rent out our home whilst we are away. We really struggled to find a expat landlord mortgage, and many of those we found had unhelpful conditions e.g. must hold a bank account with the provider with 25k in it! Thankfully the SBS were able to help and the process was straight forward. The product also allowed over-payment to a set amount, which has been really helpful as we think about our return to the UK and looking for new jobs. Reviewed on: 14th February 2023

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