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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.63 (101 reviews)

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4.62

Based on 101 reviews, last reviewed 7th Jun 2025

60% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Outstanding mortgage service. This was the most positive experience we have ever had in dealing with mortgages, banks and building societies. Suffolk Building Society was respectfu... Read more Reviewed on: 7th June 2025

Latest lowest rating:

1

Incompetent, frustrating and time-wasters Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was... Read more Reviewed on: 13th March 2025

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About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if you need help understanding your options.

If you’re considering a mortgage with Suffolk Building Society, check out the reviews on Smart Money People. Read genuine experiences to gain valuable insight into the lender. Find out which mortgage products customers have taken out and how satisfied they have been throughout the term. Learn more about Suffolk Building Society’s customer service and the benefits you can receive as a member. All of this and more can be found in our Suffolk Building Society mortgage reviews.

Did Suffolk Building Society help you purchase your dream home? Share your experience with others by writing an honest Suffolk Building Society mortgage review. Tell us about the application process: did the Society support you throughout it? Did you find the application easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend Suffolk Building Society to family and friends? Write a review today. Together, we can help people like you make better financial decisions.

Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (101)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

Efficient and friendly

Every time I’ve called I’ve always got to speak to someone straight away which is unusual for most mortgage companies who have huge waiting times. Suffolk are virtually instant even in a busy mortgage crisis period. Another huge plus is that it’s always been a British person I’ve spoken to who’s easy to understand. I find that a big proportion of financial institutions employ people who are hard to understand with heavy accents. I think this company is so good I will be moving my other buy to let’s over to them as soon as is viable. Reviewed on: 26th October 2022

Wanted to remortgage our home in retirement to help...

Wanted to remortgage our home in retirement to help our son get on property ladder. Suffolk BS team could not have been more helpful and efficient Reviewed on: 3rd February 2024

I was watching a Martin Lewis program about Mortgages.

I was watching a Martin Lewis program about Mortgages. A Mortgage Advisor was on the show and gave advice that would change our lives in retirement completely. The Advisor recommended several specialist Building Societies on the show so the very next day I rang one of them. The Suffolk Building Society. They advised I seek a Mortgage Advisor because they could not do direct applications. They were so kind, understanding and professional. We were very lucky after going through all the processes, with the help of our personal advisor, to secure a Late in Life Mortgage that saved us from having to sell our home at the age of sixty seven and sixty nine due to high interest rates. All of our wishes at such a late time in life were fulfilled. Martin Lewis, our Mortgage Advisor and The Suffolk Building Society, thank you so much. It gets better. we are now part of a bigger family, with regular updates and events being sent to us by The Suffolk. Amazing!! Reviewed on: 2nd February 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for sharing such a great story with us! The team is always so pleased to hear that they've helped to make a positive difference to members' lives. We would love to have a further chat with you about your experience, and possibly use it as a case study in some of our marketing materials. Please drop us a line on [email protected] if you're interested, for a no obligation chat. Thank you again! Response date: 23rd February 2024

Easy to deal with

Have been easy to deal with. Staff are knowledgeable and easy to contact. Annual statements are easy to understand. Went them as product was extremely competitive. Reviewed on: 2nd February 2024

Professional service and ease of mortgage application

I found the whole experience in applying for a mortgage very straightforward and was undertaken in a professional manner. The Society were the only financial institution which offered us a mortgage. Reviewed on: 2nd February 2024

I have an expat mortgage.

I have an expat mortgage. It was a complicated process, but the team was very supportive. Reviewed on: 2nd February 2024

Excellent service, and rates. Highly recommended

We were blessed to find Suffolk Building Society in 2016, when it was still Ipswich B Soc. They had an article in the press about helping ‘Mortgage Misfits’ - which is what we were. We were in our 60s, our Interest only Mortgage deal had come to an end & our lender would no longer lend to us. -after 15 years, never having had arrears or asking for a payment holiday. We felt it was definitely because of our age.The moment I called Suffolk, I knew I had found my lender. They were prepared to lend until beyond retirement age, had some excellent rates and deals-& we have never looked back. You can pay off up to 50% of the mortgage during its deal period. We opt for 2 year fixed deals and have managed to reduce our Mortgage consistently, since being with Suffolk. The staff are always ultra helpful and professional and we cannot recommend them highly enough. We have recommended them to many friends & colleagues, who are all equally delighted with the outstanding customer service given. We would NEVER go to any other lender now. Reviewed on: 2nd February 2024

What an experience

Great communication, fast efficient, low stress Reviewed on: 2nd February 2024

Very helpful and knowledgable, good price

Very helpful and knowledgable, good price Reviewed on: 2nd February 2024

Additional borrowing applIcation

The product was just what we were looking for and the application and approval process was straight forward. We were kept up to date through out. Reviewed on: 18th October 2023

Charter information advice and set up

Stacey Jarram spoke with me today about me considering making use of the charter to enable me to have interest only mortgage payments for six months. Stacey clearly had robust knowledge about the product, how it could benefit me and what would need to be done before it could be authorised. Stacey was clear and professional throughout. I received an excellent service. Thanks Stacey! Reviewed on: 15th August 2023

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