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Tesco Bank: Car Insurance reviews

Name: Car Insurance
Rating: 2.63 (509 reviews)

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2.39

Based on 509 reviews, last reviewed 29th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

45% decrease in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

5

Car stolen away from home, staff great, information... Car stolen away from home, staff great, information very good, easy process although long winded but I get that. Only three weeks before conclusion bu... Read more Reviewed on: 26th October 2024

Latest lowest rating:

1

Been with these for 8 months now, but now found a ch... Been with these for 8 months now, but now found a cheaper policy elsewhere, but tesco want to charge me £222 to cancel. Apparently they go by mileage.... Read more Reviewed on: 29th January 2025

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About this product

At Smart Money People, we collect Tesco Bank car insurance reviews to help you make an informed decision when choosing your next provider.

Tesco Bank offers car, home, pet and travel insurance policies, with a guaranteed discount for Tesco Clubcard members. Tesco Bank’s standard car insurance policy is available to anybody over the age of 21, with a black box policy available for those aged 17-35.

What do you need from a car insurance policy? Do you want easy access to a simple website in order to manage your policy whenever suits you best? Find out what Tesco Bank customers have to say about its online systems by reading our Tesco Bank car insurance reviews. Perhaps you want protection against uninsured drivers or extra cover for your in-car entertainment. Whatever your needs, check out the reviews on Smart Money People to see how well Tesco Bank has been rated by its customers.

Have you had a car insurance policy with Tesco Bank? Consider leaving a Tesco Bank car insurance review on Smart Money People to help other drivers just like you. Did you use the Tesco Clubcard discount, and if so, did you see a notable difference in price? How did you find the customer service support? Whether your experience is good or bad, share it with our Smart Money People community. Together, we can increase trust and transparency in financial services.

Tesco Bank Car Insurance reviews (509)

Review of the Tesco Bank, Car Insurance:

Consistently good

I am very happy with my car insurance from Tesco, who I have been with since I passed my test six years ago. Since then, they have consistently offered fair prices and have made me want to renew each year. Reviewed on: 24th December 2015

Terrible customer service, no response to emails or calls - avoid!

6 weeks after my claim was reported, still no money and no resolution. My written-off car is still sitting outside my house and although confirmed as a write-off and an amount agreed 2 weeks ago, still no money in my account. Appalling service, really don't know how they can continue to operate. I will definitely not be using Tesco for my car insurance again. Shame, because I have several other products with Tesco Bank, like Pet Insurance and Credit Card, but reconsidering these now, based on my car insurance experience with them .... Reviewed on: 26th January 2023

worse experience ever

I had a insurance with this company and this company has done a big fraud with me, someone hit my parked car and this company said they will write off the car with the value of the car Its been 4v months Ib am calling the company bt this company isn't getting back to my phone calls or anything has been delaying to my questions and not getting back to me I am begging for my money like an idiot getting delayed and paying them every month its a rip off business. I would not recommend this to anyone the worse insurance company ever. Reviewed on: 21st January 2023

Okay but annoying

Just completed my first year with Tesco. No claims, one birthday and a renewal quote £380 higher than last year!! And, of course, if you sit back and do nothing, renewal is automatic. Telephoned, and waited only ten minutes to speak to a polite and pleasant lady. I explained had done my research and could beat their renewal quote by at least £100. Asked to wait while she "contacted the underwriters" which took less than five seconds, and she came back with a £100 reduction. I accepted and renewed with Tesco. My dissatisfaction is that this appears to be sharp practice! If they are prepared to insure me at that price, why was renewal not offered at that price? I accept that insurance companies operate an ageist policy (I am 82) but with 65 years of claim free motoring over probably 5 million miles, I think I am at least as good a risk as a 25 year old Beemer burner. Still, I don't expect them to change their policies for me, but I strongly suggest you don't just accept renewal quoted, but instead, challenge. It worked for me. Shame on you Tesco!! Reviewed on: 12th January 2023

Appalling - hit in rear by third party and doing nothing to

Atrocious service. My vehicle was hit in rear by a kid with witness statements and Police then asking me whether I wanted to press charges. Meanwhile Tesco have religiously dragged their heels over what is clear case - it was clear the accident was no fault of mine - but apparently the third party 'has'nt reported the incident to their insurers' so Tesco are sitting on their backsides doing nothing. At the same time my renewal is due, but of course, Tesco have registered an 'at fault' claim against me whilst all this drags on. Simply disgraceful service. Reviewed on: 7th January 2023

Car Insurance a Joke!

Been insured with Tesco car insurance for 4 years. When my car got stolen & recovered trying to deal with them has been a nightmare, ignored emails & over 1.1/2 hrs attempting to get through for updates. Found there policy is a joke Reviewed on: 6th January 2023

The price for my car insure more than doubled!

I took out a car insurance policy in 2022. When it came to renewing, the price more than doubled and was automatically renewed. Getting to speak to someone is a nightmare, but after an exceedingly long wait on the phone, I spoke to a very unhelpful customer service representative. I mentioned nothing had changed, and the price for the same Tesco car policy on a comparison website showed a lot less. I was told there was nothing she could do, it was real-time pricing, and that’s how the underwriters had calculated the price on the day of renewal. I asked to cancel the policy and was told there would be no charge for the two days I was insured. However, after about a week, I got a text message saying there was a balance outstanding and that if the amount was not paid, I would be sent to a debt collection agency. I logged online, and there was indeed a document for the outstanding amount of £6.20, which I wouldn’t have thought to look for after I cancelled the policy. Shocking treatment. I recommend looking elsewhere and always check the price one month before renewing and compare to other insurers. Reviewed on: 4th January 2023

Worst insurance to date

Had work done that wasn’t needed, charged more than the car is worth , garage charged £1665 for a small scuff to the bumper on front from car being hit in a car park , claimed it was over £3k work . Lied and put the phone down on me . I cannot get insurance elsewhere Reviewed on: 3rd January 2023

Terrible

Had car insurance for over 30 years Never ever been treaded like I have by Tesco Takes over a hour to talk to anybody when you do the talk to you badly especially Kay, Been waiting over 5 weeks for my claim to be sorted out still waiting, My advice is pay a-bit more, It’s not worth the hassle and all the waiting/telephone call Reviewed on: 29th December 2022

Nearly impossible to talk to anyone

Send me other peoples details, unable to get hold of anyone who can handle the claim, doesn't provide any updates. Would have been happy to leave me stranded for 24 hours in dangerous conditions. I would avoid Reviewed on: 27th December 2022

Absurd

To start with- 1. The representative on the phone couldn’t answer any of my questions and I kept having to be put on hold so they could ask their manager 2. I phoned at 12:30pm, the issue was resolved at 6pm. 3. Their adaptation of ‘resolved’ was charging £1300 to change address- not a new policy, just address. But to add on to that, they couldn’t change it to the requested address that I was moving to in a day, that would be an EXTRA charge to change address around the same price as before 4. For them to expect a STUDENT to pay almost £4000 in the space of 5 months is absurd. 5. I had been given no advice, no explanation from the representative directly where he even understood why and so kept having to consult their manager. To conclude, I will not be recommending and will be leaving a public review of my experience so no one else is conned. Reviewed on: 16th December 2022

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