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Tessa Milner

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Review of the Tesco Bank, Car insurance:

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Absurd

To start with- 1. The representative on the phone couldn’t answer any of my questions and I kept having to be put on hold so they could ask their manager 2. I phoned at 12:30pm, the issue was resolved at 6pm. 3. Their adaptation of ‘resolved’ was charging £1300 to change address- not a new policy, just address. But to add on to that, they couldn’t change it to the requested address that I was moving to in a day, that would be an EXTRA charge to change address around the same price as before 4. For them to expect a STUDENT to pay almost £4000 in the space of 5 months is absurd. 5. I had been given no advice, no explanation from the representative directly where he even understood why and so kept having to consult their manager. To conclude, I will not be recommending and will be leaving a public review of my experience so no one else is conned. Reviewed on: 16th December 2022

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