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Satish Morjaria

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Review of the Tesco Bank, Car insurance:

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The price for my car insure more than doubled!

I took out a car insurance policy in 2022. When it came to renewing, the price more than doubled and was automatically renewed. Getting to speak to someone is a nightmare, but after an exceedingly long wait on the phone, I spoke to a very unhelpful customer service representative. I mentioned nothing had changed, and the price for the same Tesco car policy on a comparison website showed a lot less. I was told there was nothing she could do, it was real-time pricing, and that’s how the underwriters had calculated the price on the day of renewal. I asked to cancel the policy and was told there would be no charge for the two days I was insured. However, after about a week, I got a text message saying there was a balance outstanding and that if the amount was not paid, I would be sent to a debt collection agency. I logged online, and there was indeed a document for the outstanding amount of £6.20, which I wouldn’t have thought to look for after I cancelled the policy. Shocking treatment. I recommend looking elsewhere and always check the price one month before renewing and compare to other insurers. Reviewed on: 4th January 2023

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