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Tesco Bank: Car Insurance reviews

Name: Car Insurance
Rating: 2.63 (509 reviews)

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2.39

Based on 509 reviews, last reviewed 29th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

45% decrease in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

5

Car stolen away from home, staff great, information... Car stolen away from home, staff great, information very good, easy process although long winded but I get that. Only three weeks before conclusion bu... Read more Reviewed on: 26th October 2024

Latest lowest rating:

1

Been with these for 8 months now, but now found a ch... Been with these for 8 months now, but now found a cheaper policy elsewhere, but tesco want to charge me £222 to cancel. Apparently they go by mileage.... Read more Reviewed on: 29th January 2025

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About this product

At Smart Money People, we collect Tesco Bank car insurance reviews to help you make an informed decision when choosing your next provider.

Tesco Bank offers car, home, pet and travel insurance policies, with a guaranteed discount for Tesco Clubcard members. Tesco Bank’s standard car insurance policy is available to anybody over the age of 21, with a black box policy available for those aged 17-35.

What do you need from a car insurance policy? Do you want easy access to a simple website in order to manage your policy whenever suits you best? Find out what Tesco Bank customers have to say about its online systems by reading our Tesco Bank car insurance reviews. Perhaps you want protection against uninsured drivers or extra cover for your in-car entertainment. Whatever your needs, check out the reviews on Smart Money People to see how well Tesco Bank has been rated by its customers.

Have you had a car insurance policy with Tesco Bank? Consider leaving a Tesco Bank car insurance review on Smart Money People to help other drivers just like you. Did you use the Tesco Clubcard discount, and if so, did you see a notable difference in price? How did you find the customer service support? Whether your experience is good or bad, share it with our Smart Money People community. Together, we can increase trust and transparency in financial services.

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Tesco Bank Car Insurance reviews (509)

. Avoid Tesco car insurance at all costs

They fish you in when you’re looking for your first car insurance, once your in their trap they will undoubtedly double the cost when your policy automatically renews & when you call wanting to cancel you get charged cancellation fees & other hidden costs. Their customer service team are not as honest & stand with you need to pay without coming out with a resolution. Pathetic Reviewed on: 25th February 2022

AVOID TESCO CAR INSURANCE!

I had a incident with my car 4 weeks ago and was told by tesco car insurance, my car will be collected and receive a courtesy car within 2 days. 4 weeks later, chasing this up 3/4 times a week with insurance, enterprise and the local garage they recommended with them and these parties all claiming my car is drivable! Despite warning lights, broken open bonnet all visible on the car and no one has physically inspected it. 4 WEEKS ON AND I AM STILL CARLESS, WELCOME TO TESCO CAR INSURANCE! AVOID ! AVOID! AVOID! Reviewed on: 10th February 2022

Disappointed

I am currently going through a claim with tesco bank insurance. I always tick that I want a courtesy car which I did this time. When I came to ask about my courtesy car I was told that although I have it I cannot have one as the car was involved in a fire! To say I am disappointed is an understatement as I understood that when you have that on your policy it covers you for any situation. Reviewed on: 23rd January 2022

Excellent communication skills

Eay to access, knowledgeable able to answer questions positively. Well done Tesco great service, friendly and reliable Reviewed on: 22nd January 2022

Absurd

Never had a car insurance asking me out of the whole week how many days I would use the car lool Tesco car insurance are absurd and pathetic Reviewed on: 6th January 2022

Scammers!!STAY AWAY!

Hello guys, I'm extremely disappointed with Tesco car insurance!!!! One word: SCAMMERS!!! I had my car insurance form 20/12/20 with Tesco bank, on 22/01/21 someone hit my car and run away, luckily my mother heard the banging noise and managed to take a picture of his no plate. I've made the claim, on 18\12\2021 I received the renewal proposal which was way more expensive than the previous one, when I've checked my insurance account I noticed that the renewal is automatic, so that made me ask myself what kind of trick is that (there is a cancellation fee). So I called customer service to cancel the renewal and ask for my no claims bonus proof, which they send with 0 years instead of 2 years. I've contacted customer support they asked me to call the claim department, claim department asked me to call the customer support department. At some point, the claim support had more "patience" with my case and decided to open "open my eyes" So because they didn't had enough time (almost 1 year without a few days) to resolve my claim the big company can't provide me with No-Claims Bonus proof until the claim is closed, but if I really need those 2 years of no claims bonus proof I need to pay the difference of money to cover my car repair (I paid £450 few days later after I made the claim as they requested, not saying that the voluntary excess it was only £250) the damage of my car was almost nothing: the front grill cracked, the plate no holder and 1cm scratch. £1300 for that ?? that is ridiculous for a 10-year-old car with almost no damage, they didn't paint the bumper! I still have my old scratches! So basically I would need to pay +£2000 for insurance now instead of £800 because they didn't manage to resolve an easy claim with pictures proof. First, they said after a few months that were negotiating with the wrong insurance company, couple of months ago they found the right insurance company but the communication is very slow. Jokers !!! I think that all this was made on porous because greediness purposes. I've made a complaint on Financial Ombudsman Service website, I'd like a bit of advice from someone that had a similar experience. Thanks Reviewed on: 5th January 2022

STAY AWAY!

Premium has halved- that says it all :)

As a newly qualified driver my premium is very high, I originally went with Tesco as it was cheapest to insure at £1019. My bonus miles score has been solid between 92 and 100. Then when my renewal quote came through it had halved to £519. Fantastic, would recommend :) Reviewed on: 29th December 2021

Charging me for their renewal errors

I now owe them money, because of their own mistake....whilst its only a minimal amount its the principle of the matter. Email Recieved 21/12/21 "We have noticed that your renewal documentation from */*/2021 had the incorrect price for your Protected No Claims Discount. We are sorry for this mistake but can confirm your cover wasn’t impacted. Your overall renewal price was correct. However, following our error, we wanted to make sure you received the price that should have been shown on your letter. The table below shows the incorrect price displayed on your renewal invitation along with the correct price. Incorrect price for Protected No Claims Discount ££0.00 Correct price for Protected No Claims Discount ££8.21 Reviewed on: 20th December 2021

Absolute scam

I had Tesco for 1 year and I cancelled it at the end of that year cancelled the direct debit and everything brought a new insurance with different company now they’re trying to say I owe them £200 because my insurance auto renewed even tho I cancelled when I went onto the website helpline it directed me to a different website and they told me to cancel the direct debit and it will be sorted which is what I done and now they’re saying you cancelled the payment not the policy which surely is the same thing because of you’re not paying then you don’t want it worst insurance big scam I would avoid at all cost Reviewed on: 12th December 2021

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