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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 3.05 (543 reviews)

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3.05

Based on 543 reviews, last reviewed 20th Aug 2026

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

31%

11%

52%

Latest highest rating:

4

great customer service, easy products great customer service, easy products Reviewed on: 20th August 2026

Latest lowest rating:

1

Very disappointing claims experience with Tesco Insu... Very disappointing claims experience with Tesco Insurance I am extremely disappointed with the way Tesco Insurance has handled my non-fault accident c... Read more Reviewed on: 10th July 2026

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

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Tesco Bank Car insurance reviews (543)

inflexible and hard to contact

go elsewhere especially if you want to put young people as named drivers on your insurance. customer service equally dreadful Reviewed on: 28th November 2022

Wish I had looked at reviews before going ahead - I will NOT be coming back that is for certain - 0 Zero Stars

In Mid July this year we bought a gorgeous BMW X3 (Not new we are not that rich) and looked for car insurance. We are Tesco Club Card holders and so were offered a discount and thought it must be OK it is TESCO after all. Oh how wrong could we be! 2 weeks ago we woke up to our car being stolen from the driveway of our house. Called Police and Insurance. On the policy I had taken up the 'Loan Car' option. The police told me the same day they had found my car but it was part of a criminal investigation and had been smashed up. I told the insurance to find out that they will only provide said loan car when the police release the vehicle (Today) when they arrnage for their garage to pick it up (Could be another week) and then their mechanic decides if it is a write off of fixable (Could be another week). So I am 2 weeks past the date the car was stolen and no where near a loan car (Possibly another 2 weeks) before I get a car. Back in lockdown due to no car in the country. Tesco need to be clear about what the terms mean and more understanding when these things happen. I for one will not come back once this is completed and I urge anyone to ensure they completely understand what they pay for that Tesco Discount for Card Holders!!!!! Reviewed on: 23rd November 2022

Appalling company

Involved in a crash 4 weeks ago. Car was a total loss, Tesco will not pay the garage storage costs, even though they have known which garage it is being held at from the outset. They have not arranged collection, not sent out an engineer to access it! Constantly chasing them up, given inconsistent advice by different people. Very aggressive customer service to deal with!!’ DO NOT USE THIS COMPANY! Reviewed on: 17th November 2022

Scam company

Please avoid. There is no such thing as a customer service. It is a scam company hiding under the tesco brand name Reviewed on: 12th November 2022

Fraudster company! AVOID!!!!!!!

I cancelled my insurance over the phone but according to them I did not make it very clear so they kept charging me for the insurance. Now they are asking me to pay for a month although I was already insured somewhere else. THIEVES! Reviewed on: 4th November 2022

Don't bother

Absolutely dreadful. No communication and I've literally done their job for them. You'd probably be better off with no insurance than with Tesco. Reviewed on: 4th November 2022

Damage repair still outstanding

It is now two weeks since I made my claim with Tesco Insurance, my car bumper was damaged when a van backed into it when parked outside my home. Details were exchanged and I made my claim with Tesco on 15th October. I was informed that their recommended body shop would be in touch to book it in for repair. Since then I have been constantly messed around by both the repair shop and Tesco, with the repair shop saying they have not received authorisation from Tesco, and Tesco saying they will look into it! I have phoned Tesco’s on most days trying to get this sorted but still my damaged car sits outside my home! Please do NOT EVER choose Tesco’s for your car insurance!! Reviewed on: 30th October 2022

Poor service rubbish

Gave the courtesy car after 15days its difficult to call them waiting the call to answer for more than 1hr and after you they answer your call they only said I WILL CALL YOU BACK but not they calling back on the next day you will call same scenario very stressful insurance and rubbish Reviewed on: 28th October 2022

Appalling Service

Involved in an accident over a month ago. I have continually chased and had to contact them. Appalling customer service. No customer support/care from them at all. Nearly 5 weeks and still no courtesy car or information on my car repairs! Do not recommend - steer clear! Reviewed on: 26th October 2022

Awful

Was involved in a hit and run. 9 days later I still have no courtesy car....! Nobody has called me to keep me updated on anything. I have had to chase everything myself. Communication is shocking. Would not recommend. Will be going with another insurer after this......! Reviewed on: 20th October 2022

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