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Tesco Bank: Car insurance reviews

View other Tesco Bank products
3.05
Based on 543 reviews, last reviewed 20th Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
31%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
52%

Latest highest rating:

4

great customer service, easy products great customer service, easy products Reviewed on: 20th August 2026
Ruth H's avatar
Ruth H

Latest lowest rating:

1

Very disappointing claims experience with Tesco Insu... Very disappointing claims experience with Tesco Insurance I am extremely disappointed with the way Tesco Insurance has handled my non-fault accident c... Read more Reviewed on: 10th July 2026
Farman Ullah's avatar
Farman Ullah
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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

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Tesco Bank Car insurance reviews (543)

Worst insurance to date

1
Had work done that wasn’t needed, charged more than the car is worth , garage charged £1665 for a small scuff to the bumper on front from car being hit in a car park , claimed it was over £3k work . Lied and put the phone down on me . I cannot get insurance elsewhere Reviewed on: 3rd January 2023
Lauren Ivins's avatar
Lauren Ivins

Terrible

1
Had car insurance for over 30 years Never ever been treaded like I have by Tesco Takes over a hour to talk to anybody when you do the talk to you badly especially Kay, Been waiting over 5 weeks for my claim to be sorted out still waiting, My advice is pay a-bit more, It’s not worth the hassle and all the waiting/telephone call Reviewed on: 29th December 2022
Kevin sutcliffe's avatar
Kevin sutcliffe

Nearly impossible to talk to anyone

1
Send me other peoples details, unable to get hold of anyone who can handle the claim, doesn't provide any updates. Would have been happy to leave me stranded for 24 hours in dangerous conditions. I would avoid Reviewed on: 27th December 2022
Jon's avatar
Jon

Absurd

1
To start with- 1. The representative on the phone couldn’t answer any of my questions and I kept having to be put on hold so they could ask their manager 2. I phoned at 12:30pm, the issue was resolved at 6pm. 3. Their adaptation of ‘resolved’ was charging £1300 to change address- not a new policy, just address. But to add on to that, they couldn’t change it to the requested address that I was moving to in a day, that would be an EXTRA charge to change address around the same price as before 4. For them to expect a STUDENT to pay almost £4000 in the space of 5 months is absurd. 5. I had been given no advice, no explanation from the representative directly where he even understood why and so kept having to consult their manager. To conclude, I will not be recommending and will be leaving a public review of my experience so no one else is conned. Reviewed on: 16th December 2022
Tessa Milner's avatar
Tessa Milner

Worst Customer Service Ever

1
So rude, no time for this. Pay more and talk to nice people Reviewed on: 14th December 2022
Matthew Dunn's avatar
Matthew Dunn

Just awful.

1
Crashed car on 25th Nov. STILL not even a collection date let alone a repair. Car now sitting probably will seize up. Been told because its DRIVEABLE that it's not a priority. I've told them car didn't feel right from get go. Have access to another car so why would I drive one with front end damage? I aint no mechanic, but I know the front end doesn't feel right why would I risk wrecking car even more than it already is? Been told January most likely for repair. Joke that they cany even collect it. Will never go with Tesco again. Just a s*** service overall but still happy taking my money. Reviewed on: 14th December 2022
Ben Salsbury's avatar
Ben Salsbury

Awful, stressful and unprofessional

1
Awful, stressful and unprofessional Better with Inssurance or been with this Inssurance Reviewed on: 13th December 2022
Houda El qaouss 's avatar
Houda El qaouss

Worst company I've ever dealt with

1
On hold for 1 hour 20 minutes, answered, transferred me to the "correct team" went back to start was on hold 30 minutes. Answered and told me they would call me back in 2 minutes due to not being unable to hear from the account handler. That was 40 minutes ago, Been on hold for a further 30 minutes traying to call them back. Absolute joke. Reviewed on: 12th December 2022
Ashley Hunt's avatar
Ashley Hunt

Very Poor Service - would not recommend

1
We had a car accident on 24 November, luckily we had a contract with the AA who transported the undriveable vehicle to our home. It was not collected until 30 November with no courtesy car made available to us. This is now 9 days later and we have had no communication from Tesco at all. We have had no verification as to whether the car it to be written off or repaired and still no courtesy car. It is impossible to try and get through to anyone on the call centre (we waited 60 minutes before finally giving up). Tesco have not only lost our insurance business but also my weekly shopping. Reviewed on: 9th December 2022
Helen Goodwin's avatar
Helen Goodwin

Terrible custoner service

1
Expect to be on hold for an hour repeatedly with this company as you do all the work yourself chasing up courtesy cars and taking pictures of damage i didnt expect to have to deal with it all myself. Reviewed on: 1st December 2022
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Jamie Bowman

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