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Anita Robinson

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Review of the Tesco Bank, Car insurance:

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Wish I had looked at reviews before going ahead - I will NOT be coming back that is for certain - 0 Zero Stars

In Mid July this year we bought a gorgeous BMW X3 (Not new we are not that rich) and looked for car insurance. We are Tesco Club Card holders and so were offered a discount and thought it must be OK it is TESCO after all. Oh how wrong could we be! 2 weeks ago we woke up to our car being stolen from the driveway of our house. Called Police and Insurance. On the policy I had taken up the 'Loan Car' option. The police told me the same day they had found my car but it was part of a criminal investigation and had been smashed up. I told the insurance to find out that they will only provide said loan car when the police release the vehicle (Today) when they arrnage for their garage to pick it up (Could be another week) and then their mechanic decides if it is a write off of fixable (Could be another week). So I am 2 weeks past the date the car was stolen and no where near a loan car (Possibly another 2 weeks) before I get a car. Back in lockdown due to no car in the country. Tesco need to be clear about what the terms mean and more understanding when these things happen. I for one will not come back once this is completed and I urge anyone to ensure they completely understand what they pay for that Tesco Discount for Card Holders!!!!! Reviewed on: 23rd November 2022

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