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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.62 (516 reviews)

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2.38

Based on 516 reviews, last reviewed 19th May 2025

100% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

30%

10%

54%

Latest highest rating:

5

From the moment i had my accident which wasn’t my fa... From the moment i had my accident which wasn’t my fault,picking up my phone and calling Tesco insurance the service and care received was as near perf... Read more Reviewed on: 24th February 2025

Latest lowest rating:

1

Cooling-off period? Not so cool!! Tesco happily accepted my full year payment for car insurance without making it clear that cancelling during their "cooling off period" would incur a ... Read more Reviewed on: 19th May 2025

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

Tesco Bank Car insurance reviews (516)

Review of the Tesco Bank, Car insurance:

simple and good value

changed my policy as I had bought a new car - quick phonecall to tesco and it was done in 5 mins. Simples! Reviewed on: 24th March 2015

Excellent communication skills

Eay to access, knowledgeable able to answer questions positively. Well done Tesco great service, friendly and reliable Reviewed on: 22nd January 2022

Absurd

Never had a car insurance asking me out of the whole week how many days I would use the car lool Tesco car insurance are absurd and pathetic Reviewed on: 6th January 2022

Scammers!!STAY AWAY!

Hello guys, I'm extremely disappointed with Tesco car insurance!!!! One word: SCAMMERS!!! I had my car insurance form 20/12/20 with Tesco bank, on 22/01/21 someone hit my car and run away, luckily my mother heard the banging noise and managed to take a picture of his no plate. I've made the claim, on 18\12\2021 I received the renewal proposal which was way more expensive than the previous one, when I've checked my insurance account I noticed that the renewal is automatic, so that made me ask myself what kind of trick is that (there is a cancellation fee). So I called customer service to cancel the renewal and ask for my no claims bonus proof, which they send with 0 years instead of 2 years. I've contacted customer support they asked me to call the claim department, claim department asked me to call the customer support department. At some point, the claim support had more "patience" with my case and decided to open "open my eyes" So because they didn't had enough time (almost 1 year without a few days) to resolve my claim the big company can't provide me with No-Claims Bonus proof until the claim is closed, but if I really need those 2 years of no claims bonus proof I need to pay the difference of money to cover my car repair (I paid £450 few days later after I made the claim as they requested, not saying that the voluntary excess it was only £250) the damage of my car was almost nothing: the front grill cracked, the plate no holder and 1cm scratch. £1300 for that ?? that is ridiculous for a 10-year-old car with almost no damage, they didn't paint the bumper! I still have my old scratches! So basically I would need to pay +£2000 for insurance now instead of £800 because they didn't manage to resolve an easy claim with pictures proof. First, they said after a few months that were negotiating with the wrong insurance company, couple of months ago they found the right insurance company but the communication is very slow. Jokers !!! I think that all this was made on porous because greediness purposes. I've made a complaint on Financial Ombudsman Service website, I'd like a bit of advice from someone that had a similar experience. Thanks Reviewed on: 5th January 2022

STAY AWAY!

Premium has halved- that says it all :)

As a newly qualified driver my premium is very high, I originally went with Tesco as it was cheapest to insure at £1019. My bonus miles score has been solid between 92 and 100. Then when my renewal quote came through it had halved to £519. Fantastic, would recommend :) Reviewed on: 29th December 2021

Charging me for their renewal errors

I now owe them money, because of their own mistake....whilst its only a minimal amount its the principle of the matter. Email Recieved 21/12/21 "We have noticed that your renewal documentation from */*/2021 had the incorrect price for your Protected No Claims Discount. We are sorry for this mistake but can confirm your cover wasn’t impacted. Your overall renewal price was correct. However, following our error, we wanted to make sure you received the price that should have been shown on your letter. The table below shows the incorrect price displayed on your renewal invitation along with the correct price. Incorrect price for Protected No Claims Discount ££0.00 Correct price for Protected No Claims Discount ££8.21 Reviewed on: 20th December 2021

Absolute scam

I had Tesco for 1 year and I cancelled it at the end of that year cancelled the direct debit and everything brought a new insurance with different company now they’re trying to say I owe them £200 because my insurance auto renewed even tho I cancelled when I went onto the website helpline it directed me to a different website and they told me to cancel the direct debit and it will be sorted which is what I done and now they’re saying you cancelled the payment not the policy which surely is the same thing because of you’re not paying then you don’t want it worst insurance big scam I would avoid at all cost Reviewed on: 12th December 2021

Avoid

They will increase your policy hoping you dony check. Rather than going down in premium over the years...your premium would be increased Reviewed on: 28th November 2021

Worst customer experience

My car breakdown. And I called them for help for 4 hours no body reached every time I called they said 1 hour more. And 4 hour passed no help. Absolutely useless pathetic service. Reviewed on: 27th November 2021

cancelling policy

They are making it impossible to cancell Reviewed on: 22nd November 2021

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