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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 3.05 (543 reviews)

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3.05

Based on 543 reviews, last reviewed 20th Aug 2026

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

31%

11%

52%

Latest highest rating:

4

great customer service, easy products great customer service, easy products Reviewed on: 20th August 2026

Latest lowest rating:

1

Very disappointing claims experience with Tesco Insu... Very disappointing claims experience with Tesco Insurance I am extremely disappointed with the way Tesco Insurance has handled my non-fault accident c... Read more Reviewed on: 10th July 2026

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

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Tesco Bank Car insurance reviews (543)

Avoid avoid avoid

Avoid avoid avoid. Tesco Bank Box Insurance is an utter rip off. Young drivers should steer well clear of this car insurance policy. The prices are sky high and what they don't tell you is if you use all of you mileage allowance before the end of the first year and something happens like you lose your job or the car goes off the road, they will charge you for the remainder of the insurance. The customer service is utterly disgusting. Very nasty people to deal with. My car had to be taken off the road with a major engine problem. Coupled with the ridiculous insurance premiums, fuel price increases and having lost my job, I contact Tesco to tell them about my issue. They didn't care and just said if you cancel we want over £400. Reviewed on: 23rd July 2022

National windscreens really

Car windscreen cracks call Tesco only to be told I can only use National windscreen, who have only 3 sites in Scotland what's National about that so I now have to drive on a motorway for 23 miles to get this repaired and wait a week before they can do it. Shocking service, will not be renewing with them Reviewed on: 5th July 2022

Steer clear, no courtesy car offered for a month incompetent & unhelpful

Following my car accident, was promised multiple times a courtesy car would be made available, car wrote off, paid out but no assistance with any transport costs Reviewed on: 17th June 2022

Poor

I had a car accident,they left me with no car for 9 days after that they said we can't fix your car.they pay money but not enough to fix it. Reviewed on: 16th June 2022

Very poor customer service

I had a car accident. They spend 9 days just wasting time, after 9 days they said can fix the car and they don't pay enough money to fix it by my self. Reviewed on: 16th June 2022

Just misleading

Went over my annual mileage with the black box and had already bought top up miles wanted to cancel the policy and switch to another insurer and they told me I had to pay the rest of the year off still because I went over the amount although I still bought their stupid top up miles wtf??? Reviewed on: 11th June 2022

Tesco pet insurance does not pay claims

I had a healthy dog when I took out the policy. But a few months after taking out the policy she was in pain and stiff on her legs. So I took her to the vet and tried to claim for the treatment. Tesco refused to pay out as she had a leg issue a year before. They never called to discuss the claim and completely failed to investigate it properly. I was claiming for an injury that’s been caused by rough play of a growing pup. I have a broken wrist thanks to the pup’s rough play (she bounded into me and tripped me up) and I have a witness see one time in the park when the pup knocked into the older dog and sent her flying. My older dog yelped in pain and rolling around afterwards. But rather than call and have me explain the circumstances. Tesco looked for any excuse not to pay out. Rather than it be an injury they prefer to make out that it’s an existing illness. Had they called they would have learnt I have a video of my dog playing with a 10 week pup in full health with no leg issues. Which dates the video at the point I took out insurance. I can also show a video of her playing now which shows her back to full health. So they’re trying to make out she had a condition before insurance is complete nonsense. Reviewed on: 3rd June 2022

please stay away

i would give 0 stars if i could. the engineer came out to fit my black box but told us he wouldn’t do it as my car is “modified”, and that tesco does not insure modified cars. i was unaware of this as i wouldn’t necessarily class a STICKER as a modification. we were then told that if i were to remove the “modification” they would insure me. i paid £50 to get the “modification” removed, only to be told they would be unable to insure me whether i had it removed or not, despite being told otherwise. i only bought insurance with them as the quotes were very cheap, well you definitely get what you pay for with tesco bank insurance. customer service is also appalling. tried discussing a complaint on the phone, and they hung up on me. please go elsewhere do not waste your money and time. Reviewed on: 19th May 2022

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Customer service sucked

The people will not help they only assume that you are laying and they can't make you belive that in case of worst you are coverd . They are rubbish. I made a small claime with them they didn't even listen they just declined as froud. Reviewed on: 10th May 2022

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