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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 3.05 (543 reviews)

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3.05

Based on 543 reviews, last reviewed 20th Aug 2026

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

31%

11%

52%

Latest highest rating:

4

great customer service, easy products great customer service, easy products Reviewed on: 20th August 2026

Latest lowest rating:

1

Very disappointing claims experience with Tesco Insu... Very disappointing claims experience with Tesco Insurance I am extremely disappointed with the way Tesco Insurance has handled my non-fault accident c... Read more Reviewed on: 10th July 2026

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

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Tesco Bank Car insurance reviews (543)

Robbers

Declined my renewal policy via phone but it was not logged on system had taken out insurance with another company three month later get letter from debt collection agency for not paying Tesco policy contacted them they fobbed me off not interested I have to pay the debt but hey convinced all my family and friends to cancel all dealings with Tesco’s got 8 mobile contract 3 house insurance and 2 cars so good customer service you robbing company AVOID AVOID Reviewed on: 18th April 2022

Competitive quote

Hello I found Tesco Car Insurance quoting a competitive price compared to household names. Worth the effort. Reviewed on: 2nd April 2022

Very bad

I couldn't upload No-Claims Bonus Proof, I did that on day seventh but they already cancelled me! Never ever recommend this company for a car insurance Reviewed on: 30th March 2022

Dan sernadiszaf

Hshshejsyshjauiite maritantimnti re a al 7 miclarinh Reviewed on: 22nd March 2022

. Avoid Tesco car insurance at all costs

They fish you in when you’re looking for your first car insurance, once your in their trap they will undoubtedly double the cost when your policy automatically renews & when you call wanting to cancel you get charged cancellation fees & other hidden costs. Their customer service team are not as honest & stand with you need to pay without coming out with a resolution. Pathetic Reviewed on: 25th February 2022

AVOID TESCO CAR INSURANCE!

I had a incident with my car 4 weeks ago and was told by tesco car insurance, my car will be collected and receive a courtesy car within 2 days. 4 weeks later, chasing this up 3/4 times a week with insurance, enterprise and the local garage they recommended with them and these parties all claiming my car is drivable! Despite warning lights, broken open bonnet all visible on the car and no one has physically inspected it. 4 WEEKS ON AND I AM STILL CARLESS, WELCOME TO TESCO CAR INSURANCE! AVOID ! AVOID! AVOID! Reviewed on: 10th February 2022

Disappointed

I am currently going through a claim with tesco bank insurance. I always tick that I want a courtesy car which I did this time. When I came to ask about my courtesy car I was told that although I have it I cannot have one as the car was involved in a fire! To say I am disappointed is an understatement as I understood that when you have that on your policy it covers you for any situation. Reviewed on: 23rd January 2022

Excellent communication skills

Eay to access, knowledgeable able to answer questions positively. Well done Tesco great service, friendly and reliable Reviewed on: 22nd January 2022

Absurd

Never had a car insurance asking me out of the whole week how many days I would use the car lool Tesco car insurance are absurd and pathetic Reviewed on: 6th January 2022

Scammers!!STAY AWAY!

Hello guys, I'm extremely disappointed with Tesco car insurance!!!! One word: SCAMMERS!!! I had my car insurance form 20/12/20 with Tesco bank, on 22/01/21 someone hit my car and run away, luckily my mother heard the banging noise and managed to take a picture of his no plate. I've made the claim, on 18\12\2021 I received the renewal proposal which was way more expensive than the previous one, when I've checked my insurance account I noticed that the renewal is automatic, so that made me ask myself what kind of trick is that (there is a cancellation fee). So I called customer service to cancel the renewal and ask for my no claims bonus proof, which they send with 0 years instead of 2 years. I've contacted customer support they asked me to call the claim department, claim department asked me to call the customer support department. At some point, the claim support had more "patience" with my case and decided to open "open my eyes" So because they didn't had enough time (almost 1 year without a few days) to resolve my claim the big company can't provide me with No-Claims Bonus proof until the claim is closed, but if I really need those 2 years of no claims bonus proof I need to pay the difference of money to cover my car repair (I paid £450 few days later after I made the claim as they requested, not saying that the voluntary excess it was only £250) the damage of my car was almost nothing: the front grill cracked, the plate no holder and 1cm scratch. £1300 for that ?? that is ridiculous for a 10-year-old car with almost no damage, they didn't paint the bumper! I still have my old scratches! So basically I would need to pay +£2000 for insurance now instead of £800 because they didn't manage to resolve an easy claim with pictures proof. First, they said after a few months that were negotiating with the wrong insurance company, couple of months ago they found the right insurance company but the communication is very slow. Jokers !!! I think that all this was made on porous because greediness purposes. I've made a complaint on Financial Ombudsman Service website, I'd like a bit of advice from someone that had a similar experience. Thanks Reviewed on: 5th January 2022

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