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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.46 (531 reviews)

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2.46

Based on 531 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

5

Car Insurance was the best for me. When getting car insurance Tesco were able to give me the cover I wanted at the best price. It was easy to complete the forms on line and the cover wa... Read more Reviewed on: 17th April 2026

Latest lowest rating:

1

Car was in accident Tesco took car away repaired cru... Car was in accident Tesco took car away repaired crumple zone they said its not part of the car structure. I asked for full report and costs they sent... Read more Reviewed on: 15th April 2026

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

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Tesco Bank Car insurance reviews (531)

Charging me for their renewal errors

I now owe them money, because of their own mistake....whilst its only a minimal amount its the principle of the matter. Email Recieved 21/12/21 "We have noticed that your renewal documentation from */*/2021 had the incorrect price for your Protected No Claims Discount. We are sorry for this mistake but can confirm your cover wasn’t impacted. Your overall renewal price was correct. However, following our error, we wanted to make sure you received the price that should have been shown on your letter. The table below shows the incorrect price displayed on your renewal invitation along with the correct price. Incorrect price for Protected No Claims Discount ££0.00 Correct price for Protected No Claims Discount ££8.21 Reviewed on: 20th December 2021

Absolute scam

I had Tesco for 1 year and I cancelled it at the end of that year cancelled the direct debit and everything brought a new insurance with different company now they’re trying to say I owe them £200 because my insurance auto renewed even tho I cancelled when I went onto the website helpline it directed me to a different website and they told me to cancel the direct debit and it will be sorted which is what I done and now they’re saying you cancelled the payment not the policy which surely is the same thing because of you’re not paying then you don’t want it worst insurance big scam I would avoid at all cost Reviewed on: 12th December 2021

Avoid

They will increase your policy hoping you dony check. Rather than going down in premium over the years...your premium would be increased Reviewed on: 28th November 2021

Worst customer experience

My car breakdown. And I called them for help for 4 hours no body reached every time I called they said 1 hour more. And 4 hour passed no help. Absolutely useless pathetic service. Reviewed on: 27th November 2021

cancelling policy

They are making it impossible to cancell Reviewed on: 22nd November 2021

TREATED TERRIBLE BY TESCO!

I CANT BELIEVE WE HAVE BEEN WITH TESCO CAR INSRANCE FOR 9 YEARS WHEN WE NEED THEM THEY DONT WANT TO KNOW TREATED DISGUSTING LIED TO EVEN POLICE SAID THEY SHOULD BE CHASING THINGS UP NOW WERE STUCK WITH NO COURTEDY CAR N WE NEED TO GET TO WORK WEVE THEY SAID WE HSVE TO GIND THE GUYS NAME WHAT A LOAD OF CRAP WE HAVE HAD SOME ADVISE UR NEW CAR IS STUCK IN A CHEAP RECOERY PLC WE DONT HAVE A COURTESY CAR AND NO ONE AT TESCO GIVES A SHIT! WEVE RANG ANOUT 100 PLUS TIMES PLEASE DO NOT ISE THIS ,,,, CO! Reviewed on: 16th November 2021

Sharks or Incompetent staff, either way we have being shafted

Ever felt like you have being shafted as that’s exactly how I feel, because we have for 1 months direct debit. Rang to cancel my car insurance renewal today. We have made 12 monthly payments already. Unfortunately our 13th payment came out Nov 1st 2021 (today) and the actual car insurance expires Nov 7th 2021 which we have already made the 12 monthly payments on, as you never pay for car insurance retrospectively. So I asked if we can have todays direct debit back as we have already made the 12 payments for the 1st year and it was just unfortunate that the 13th payment which covers the first month of the new year that I am cancelling came out today. No matter which way I described it to the person at Tesco Finance, he simply could not grasp or did not want to grasp, that this 13th payment is for the next 12 months renewal which I am cancelling. In the end I gave up frustrated as this individual (being diplomatic) simply could not grasp simple multiplication. They need to employee call centre staff who can do simple mathematic calculations. As they refuse to reimburse this 13th payment. I wont be using or recommending them, quite the opposite. Reviewed on: 1st November 2021

dishonest

said it was ok to use my car as a camper as i wasn't making any permeant changes then questioned that decision as soon as i made a no fault claim. useless company. avoid. Reviewed on: 18th September 2021

They ruined my life!

I was insured with Tesco bank box for one year They hiked my monthly payments up to £500 a month due to an accident Refused to close the claim on there side so I couldn't leave them Breached my GDPR sent all my details and ALL of my personal information out to an unknown person they did not even notify me that my address had been changed on my account took them SIX MONTHS TO LOOK INTO THIS! they then called me after my policy was over demanding a refund back that they granted me to keep because of the above issue. I could not afford to travel to my key worker job, buy food or live a basic life my policy with them has now made me incur a debt of £2000! AVOID AVOID AVOID Reviewed on: 19th August 2021

Premiums are not competitive

The customer service is good. Everyone I have spoken to is polite. Their online portal is good, easy to use and friendly. However, their quotes for premiums are not competitive at all. They offered me a renewal price of £1370 but other insurers offered considerably less (£765 - £1000) and with half of the total excess! Tesco can also charge or reimburse you for any change in details e.g. if you move address, if you change where the car is parked during the daytime/night time etc. They reimbursed me for address change but took most of it in admin fees, ridiculous. Reviewed on: 3rd August 2021

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