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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.46 (531 reviews)

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2.46

Based on 531 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

5

Car Insurance was the best for me. When getting car insurance Tesco were able to give me the cover I wanted at the best price. It was easy to complete the forms on line and the cover wa... Read more Reviewed on: 17th April 2026

Latest lowest rating:

1

Car was in accident Tesco took car away repaired cru... Car was in accident Tesco took car away repaired crumple zone they said its not part of the car structure. I asked for full report and costs they sent... Read more Reviewed on: 15th April 2026

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

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Tesco Bank Car insurance reviews (531)

Great customer service

All the people who I spoke to at Tesco box insurance were so really nice. I would have gone with them again if I didn't find a cheaper quote else where. Would definitely recommend to new /young drivers Reviewed on: 18th May 2021

Ripoff no communication cancel without notice

Rip off they cancelled my car insurance today randomly without warning saying I didn't send them my ncb I had to take out a new policy with them which cost me more I had no choice but to go ahead as needed my car insured ASAP but this time round they managed to get hold of my ncb so didn't know why they couldn't the first time round won't be taking any insurance with tesco again for the following year as it might sound chaep at first but they will con you somehow so beware please don't make the same mistake I did as they don't care about your finances all they care about is making money off you. Reviewed on: 15th April 2021

Black Box Insurance

I was insured with Tesco box insurance for a year, with no issues. Unlike other companies, they don’t penalise you for going slightly over the speed limit. Where I live there are lots of country roads (Cornwall), which means sudden stopping when meeting other cars. My current box insurance hates this. However my Tesco’s black box was great and my score was barely effected by it. If it wasn’t so expensive to insure my new car I would definitely have gone with them again. They were brilliant. Reviewed on: 12th March 2021

Disgusting service

They talk very rude and when the are asked to pass the call to the manager they lie and say they do not have a manager. An absolute joke and rubbish company. Will take them in court. Reviewed on: 16th February 2021

Cheap Hucksters

Quoted renewal to me at £361.92. Via Compare the Market I got it from them for £192.76! Then tried to threaten me that I need to place the renewal via them otherwise they wouldn't pass 'their' NCD to themselves! This year I'm going elsewhere - it will cost a few quid more with Hastings, but fancy making a claim with such a bunch of shysters as Tesco - no way! Reviewed on: 15th February 2021

Robbing b***ards

Absolute robbing b***ards they are!! I have been with them for 4 years now, first 3 years were okay, except my policy kept going up for no reason, and they refused to give me one. This year, I went over my miles(I always have done and this has never been an issue before), they then started charging me per mile i drive, I live up north and tend to drive down south a lot, WHO THE HELL CAN AFFORD THAT?!!! Last month, I topped up my miles by 500, 2 weeks later they are threatening to cancel my policy unless I pay them £200, because they said I am -2000 miles. We have been in lockdown, how the hell could I have driven 2000 miles in two weeks, IN A LOCKDOWN?!!! Not a chance, I even added up my miles to prove it, and I hadn't driven that all.They told me to send them a picture of my miles clock, so they can compare, no doubt they'll tell me I'm wrong when they eventually get back to me. Even though I have worked it out myself. And to top it all off, at the start of them saying I'd have to start paying for my miles like this, I asked if I could cancel my policy, they said it would cost me £330, so either way, they have screwed me over financially. Also, this year, somebody hit my car, so I claimed on their insurance(not mine), my car was written off through no fault of my own, when I got a new car, they still had the cheek to charge me a change of car fee, even though I explained the situation. Absolute joke they are, they have seriously screwed me over financially this year, and as soon as my policies over I'm out, disgrace they are. Please don't even think about going with them!! Reviewed on: 2nd January 2021

Pathetic

I totally agree with all the negative reviews and its pretty clear that all the positive reviews are written by staff covering their backs , not genuine customers for sure . I was wondering why the underwriters ( or in this case undertakers ) allow such an inept setup to operate in their name, but then as stated, they have , " thousands and thousands of customers . " No doubt blindly thinking they are in good hands. Happy New year everyone. Reviewed on: 31st December 2020

DANGEROUS AND BROKEN COMPANY

They asked for proof of no claims discount, so I sent proof, they then sent me an email with three different none specific options ! I sent another form of proof of my discount and phoned them to see if it was acceptable, this was in lockdown period and they didn't pick up. I received an email off them saying my cover was cancelled, but I never read that email on the day, so I was driving around for 24 hrs. without cover. I phoned and spoke to a lady team leader, I asked her why they never phoned me to talk about the problem, her reply was, "We have thousands and thousands of customer, far too many to phone. " I asked he to look into the problem and she said she would and phone me in four days time, she never did. As you can see they are pathetic . My advice is, DO NOT USE Reviewed on: 30th December 2020

Straightforward, quick experience

Had an accident where someone hopped a red light and crashed into the back of my car. Explained the situation to the helpful and friendly Geordie lady down the phone, who was thorough in her details and made sure she had everything down. Later that day I already had a hire car and my car was picked up the following day, repaired by the body shop and returned within the week. Got a text a couple of weeks later saying the claim was all sorted and closed. The person had admitted fault so there was no contest, but still a pleasant and easy experience. Reviewed on: 5th December 2020

Cheapest but poor service

My car insurance was cheapest compared to other providers HOWEVER after the first year renewal price DOUBLED for no reason (no claims or changes). BEWARE and make sure you cancel before it expires and find another company to insurance. Customer service was disgusting, they cancelled my insurance because they lost all the correct documentation I sent to them twice, citing I never sent them. This could had been resolved and I tried contacting them several times but said they couldn’t access my details on each occasion and “someone”would phone me back. They didn’t. Then cancelled insurance due to lack of documentation proof. This is the worst company I ve ever had to deal with but the quote was the cheapest. Had I known what I know now I wouldn’t have used them. It’s better to pay an extra £100 with another company than the distress of dealing with them. Reviewed on: 25th November 2020

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