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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.65 (524 reviews)

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2.51

Based on 524 reviews, last reviewed 5th Sep 2025

400% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

31%

11%

52%

Latest highest rating:

4

Very straight forward and good value for money Very straight forward and good value for money Reviewed on: 5th September 2025

Latest lowest rating:

1

Cooling-off period? Not so cool!! Tesco happily accepted my full year payment for car insurance without making it clear that cancelling during their "cooling off period" would incur a ... Read more Reviewed on: 19th May 2025

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

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Tesco Bank Car insurance reviews (524)

DO NOT USE THEM

Tesco car insurance tried to take my money for renewal without telling me I did not want to renew as they were two exspensive tried to tell them that I had already renewed with another company but they cept saying you need insurance on youre car so they weren't listening very difficult to cancel Reviewed on: 11th August 2020

Do not purchase insurance

Started my insurance 20th August 2019, due for renewal a year later. Upon a reminder I did a comparison for the cheapest and Tesco wanted an extra £150. Unfortunately my car can was hit by an amazon delivery driver classing it as a category N wrote off. I rang up to inform them, like you should however I explained I needed to change my car insurance over to a different car, to which the charge was excessive. So I explained that my car was up for renewal and I didn’t wish to renew (keep in kind that I was still the legal owner of this car at this point, and deciding wether to fix the car or scrap it!) so by informing them that I did not wish to renew, and with there being less than 3 weeks left on my insurance, they cancelled the policy, took the money from my bank for the remaining amount (standard monthly premium) and cancelled my years no claims! When disputing this with them, they’ve said there is nothing they can do because the policy has been cancelled. Absolutely disgusting. Avoid at all costs, pay the extra for another insurance provider. Reviewed on: 7th August 2020

Appalling customer service

I got told by an agent on the phone that I didn’t need to pay any more payments until September due to my renewal. So I didn’t put the money aside that month for the payment as it wasn’t expected off me. I got this confirmed by a separate agent on an online web chat who also said I didn’t have to pay so I thought ‘great’ because how can two people mess up right ? So it’s got to the end of this month and guess what I’ve been charged when I was told by numerous agents I wouldn’t need to, so now I am in overdraft with my bank and won’t have enough money to pay all my bills this month. It’s very saddening and Tesco told me there is nothing they can do! I’m sorry but there is always something. I also got informed I was speeding a month ago doing an apparent 60mph in a 30mph which I instantly went wide eyed about as I don’t speed. Turns out my gps had skipped and located itself elsewhere as I was on the dual carriageway at the time doing the speed limit. So I wouldn’t recommend the black box either. Whatever you do, stay clear. Reviewed on: 30th July 2020

Good value

Car and home insurance have both been well priced Reviewed on: 26th July 2020

Keeping it simple

I used to spend hours checking out car insurance when mine was due for renewal every year. That was until I switched to Tesco Bank Car Insurance. My premium has hardly changed over the last 4 years and I still receive the same benefits. The customer service is top notch and any changes can be made online, therefore not costing the usual admin fees. All in all, a great service. Reviewed on: 10th July 2020

Well done!

I recently had a claim for no fault of mine, and the advisors were brilliant, from start to finish. They guided me right through the process, keeping me updated via a text message and making sure everything was in order. I would highly recommend it. Reviewed on: 2nd July 2020

Worst service. Do not use

Absolutely awful service from start to finish. Tried to make me claim twice and pay 2 excesses after the boot lock was damaged due to glass after someone smashed my back windscreen. Couldn't get through on the phone on a Sunday as they are closed and then no one calls you back. Two advisors were very apologetic and friendly but the 3rd was absolutely useless, uninterested and a waste of time. Will not be renewing with them and won't be renewing my house and pet insurance and mobile contract with them either. Reviewed on: 19th June 2020

They put you in false claim without letting you know

Very very bad experience They paid false claim on behalf of you without letting you know.even if you provide all evidence all claim staff are sleeping and drunk on work STAY AWAY Reviewed on: 18th June 2020

Affordable and relevant

Tesco car insurance meets the needs of customers and offers affordable and relevant quotes. Easy to use website and renewal. Excellent! Reviewed on: 5th May 2020

Great product, good value

I have had tesco car insurance for 3 years now and every year they provide with a reason to stay with them as a customer. Mainly the cost is brilliant compared to others and they offer fab customer service. Reviewed on: 27th April 2020

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