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Tesco Bank: Car insurance reviews

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2.41
Based on 516 reviews, last reviewed 19th May 2025
100% decrease in 5 star reviews
in the past 90 days
83% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
30%
See only 4 star reviews
10%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
54%

Latest highest rating:

5

From the moment i had my accident which wasn’t my fa... From the moment i had my accident which wasn’t my fault,picking up my phone and calling Tesco insurance the service and care received was as near perf... Read more Reviewed on: 24th February 2025
Andrew Stagg 's avatar
Andrew Stagg

Latest lowest rating:

1

Cooling-off period? Not so cool!! Tesco happily accepted my full year payment for car insurance without making it clear that cancelling during their "cooling off period" would incur a ... Read more Reviewed on: 19th May 2025
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MegaUpset
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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

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Tesco Bank Car insurance reviews (516)

A return to the fat cat old days????

2
9 months into my car policy and thought about buying a much smaller cheaper car to run (Fiat Panda) than my current car (Vauxhall Omega). My premium was going to jump £154 for the remaining quarter despite the Panda being in group 3 and the Omega in group 22. I won't bother to try to understand Reviewed on: 9th September 2016
Neil Gent's avatar
Neil Gent

Car Insurance

5
By far the cheapest with great add-ons and easy to swap over. Reviewed on: 6th September 2016
Emma Walton's avatar
Emma Walton

Unexpectedly charging

1
I cancelled my insurance long time ago and they are still charging me plus ruining my credit history. And customer service is absolutely terrible they should go back to drawing board and start it from beginning. Before u do insurance with tesco company please do think once again ! They r very stressful Reviewed on: 5th September 2016
Edrees Khan Yasini's avatar
Edrees Khan Yasini

Awful service. AVOID

1
Young driver(20). Changed vehicle on policy and was told I had 14 days to have telematics refitted to new car which was fine. They text me appointments that they had for an engineer to be available in my area to fit my box (17th Aug). The text instructed me to text 'YES' if convenient or ignore if not and they will be in touch, to which I replied with 'YES'. To no avail, thought there must have been some kind of mixup & then received a text the following day of the same nature but with a new date (22 Aug). This was not convinient so I ignored as advised to & ' we will be in touch shortly' . YES TO CANCEL MY POLICY!! email to confirm cancellation, when I rang and brought the issue to their attention they said it was my fault for failing to contact them & also told me they had sent various correspondence which I had not received, absolutely no way of reversing the cancellation. When asked why they hadn't showed on the first appointment I was told nothing I can say is going to change matters. Now finding it extremely difficult to find a new insurer due to having to declare cancellation ! Nightmare , advise all young & experienced drivers to steer clear & not be drawn in by the affordable prices as you clearly are getting what you pay for! Horrendous service & rude abrupt customer service team! Jordan. Reviewed on: 3rd September 2016
Jordanboswell's avatar
Jordanboswell

Unexpectedly charging

1
Even tho I cancel my insurance I got a cancellation certificate also but these tesco bank bastaards are still charging me. And ruining my credit history! Reviewed on: 3rd September 2016
Edrees Khan Yasini's avatar
Edrees Khan Yasini

Totally scrap

1
Choose a tesco car insurance, as was cheapest for my car offered. Problem started when reneval quote arrives-they wanted to charge me the same amount which I was paying during last year. Called to them and all what they can offer was Tesco voucher for 50pounds (doesn't matter their insurance was total 300pounds more expensive per annum). After I reported I've sold (3 weeks before policy end)the car, they noticed me 2(!) day before old policy was end I still need to pay them full monthly payment, regardless I've reported I have got no insured car! Never again TESCO! Reviewed on: 18th August 2016
RON West's avatar
RON West

Yearly raising premiums!!!!

3
It was good years ago. Now every year renewal comes with £50-70 increase. Without reason, no claims etc. Have to call each time, but only offered tesco voucher Reviewed on: 15th August 2016
Zden's avatar
Zden

Disgraceful

1
Son had text today to say he had no insurance because of a discrepancy on premiums system my sons insurance wasnt taken even tho money was in bank..now tesco are saying its cancelled no matter whats said hes now 2 months into passing his test and having first car insurance and working damn hard to get deposit...hes back to where he started...i think its absolutley appaling...hope nobody else goes through this crap. Reviewed on: 11th August 2016
Debra downed's avatar
Debra downed

Poor Customer Service and incompetance (black box)

1
19 year old male, first car and insurance. 8 months into policy he decides he is changing his car - a very simple process to just change the details and pay the difference. Wrong! We were told that he needed to pay off the remainder of this year insurance and then change it to the new car at the rate of 900/month. Checked on a compare site, the cheapest for his new car was 1300 and Tesco were around 2400 - not around 10k for a car which is worth less than 1000. After another call to cancel and pay the remainder of the yearly insurance, I was told that he could have the insurance for the remainder of his policy (approx. 4 months) at 20 a month more than he was currently paying. I am sorry but this is just wrong as the first person would not admit that there was something wrong with her info and was adamant that is what his car would cost. Her words "you need to call us before you buy a car and seek permission to change your policy". Reviewed on: 7th August 2016
Joanne Foster's avatar
Joanne Foster

Good if nothing changes

3
We were charged a fortune to change details on our policy, ridiculous! Reviewed on: 7th August 2016
Robyn Clarke's avatar
Robyn Clarke

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