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Joanne Foster

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Review of the Tesco Bank, Car insurance:

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Poor Customer Service and incompetance (black box)

19 year old male, first car and insurance. 8 months into policy he decides he is changing his car - a very simple process to just change the details and pay the difference. Wrong! We were told that he needed to pay off the remainder of this year insurance and then change it to the new car at the rate of 900/month. Checked on a compare site, the cheapest for his new car was 1300 and Tesco were around 2400 - not around 10k for a car which is worth less than 1000. After another call to cancel and pay the remainder of the yearly insurance, I was told that he could have the insurance for the remainder of his policy (approx. 4 months) at 20 a month more than he was currently paying. I am sorry but this is just wrong as the first person would not admit that there was something wrong with her info and was adamant that is what his car would cost. Her words "you need to call us before you buy a car and seek permission to change your policy". Reviewed on: 7th August 2016

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