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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (368 reviews)

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4.90

Based on 368 reviews, last reviewed 28th Jan 2025

15% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent customer service Excellent customer service and great that you can actually speak to a person ! Reviewed on: 28th January 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (368)

Review of the Family Building Society, Mortgages:

New mortgage application

Louise the New business representative was very helpful and supportive throughout my application. There wasn't the need to book a time slot to speak to her or her team, I could call at a time that was convenient for me. I would highly recommend FBS if you value a friendly, approachable and transparent mortgage provider. Reviewed on: 13th December 2024

Excellent customer service.

Excellent customer service. Professional, knowlegeable and patient. Reviewed on: 4th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear you found our service was "Professional, knowledgeable and patient". Response date: 30th April 2024

Ed has been very helpful.

Ed has been excellent in assisting me get a difficult case agreed for my clients. Reviewed on: 27th March 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Ed was excellent in assisting you! Response date: 2nd May 2024

Had a very good experience with Charlotte who is the...

Had a very good experience with Charlotte who is the underwriter who dealt with my case. Great service, helpful, knowledgeable and prompt. Reviewed on: 22nd March 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you had a positive experience with us, specifically with Charlotte! Response date: 1st May 2024

Brilliant help from Ed

We have a case where an older client has approached us for a capital and interest mortgage. We have emailed Ed Dawson all the details and Ed has been brilliant with helping us with the figures and whether the case is possible. We have just submitted the case this morning and are very optimistic this will go through. We are very happy with the help we have had from Ed and will keep in touch if we need anything further. Reviewed on: 21st March 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you found Ed provided you with brilliant help! Response date: 1st May 2024

I called Louise today, helpful and great service

I called Louise today and she was helpful, knowledgeable, courteous and yet professional. She was very pleasant and nothing was too hard for her. All sorted and painless! We have called a few times and everyone is the same, great company to deal with. Reviewed on: 21st March 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found Louise was helpful and provided you with great service! Response date: 1st May 2024

Chat with arran brown was excellent .

Chat with arran brown was excellent .new Deal arranged.very happy loyal customer..thank you. Reviewed on: 15th March 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear that you had a positive experience with us! Response date: 1st May 2024

I almost gave up.

I almost gave up. I had emailed a mortgage broker who never replied. I tried another building society and I am still waiting. But then I contacted the Family Building Society and I talked with Louise who was friendly, funny and knew her stuff. Within 24 hours I had a detailed reply and a clear way forward. I feel supported and informed. So far everything has exceeded my expectations. Reviewed on: 14th March 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear that you had a positive experience with us, specifically with Louise! Response date: 1st May 2024

Mia Tudor provided courteous, professional advice de...

Mia Tudor provided courteous, professional advice demonstrating clear product knowledge. So good to have comprehensive answers. Reviewed on: 12th March 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive feedback, specifically with Mia! Response date: 1st May 2024

Your representative was very helpful and professiona...

Your representative was very helpful and professional with the information given to me. Reviewed on: 11th March 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found us very helpful and professional! Response date: 1st May 2024

Super customer service from Lisa and the team

Spoke with Lisa regarding my new mortgage account today. It was so good to deal with such a friendly, knowledgable and helpful member of the team. Lisa sorted out any issues quickly and efficiently, whilst answering any questions I had. Reviewed on: 8th March 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Lisa was friendly and knowledgeable when helping you! Response date: 30th April 2024

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