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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.88 (555 reviews)

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4.91

Based on 555 reviews, last reviewed 26th Sep 2025

25% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Lisa Adams was very helpful and understanding. Lisa Adams was very helpful and understanding. Her knowledge was excellent, she took her time to make sure i understood everything about my mortgage s... Read more Reviewed on: 26th September 2025

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (555)

Great Service

Very helpful staff. Didn't take long to get to the right person. Reviewed on: 23rd May 2025

My mortgage product was coming to the end of its ter...

My mortgage product was coming to the end of its term and was being changed to a new product. I had a query that I needed to resolve first and contacted Kieran Smith who gave me the answers I needed. I have spoke to Kieran before and he is excellent, as are ALL the staff that I have dealt with. Great company, great staff. Thank you. Reviewed on: 23rd May 2025

Thank you Michelle for an excellent service experi...

Thank you Michelle for an excellent service experience Reviewed on: 22nd May 2025

Good help from Dylan on changing password and access...

Good help from Dylan on changing password and accessing online Reviewed on: 21st May 2025

FBS sees gaps in the market to offer mortgages to th...

FBS sees gaps in the market to offer mortgages to those families turned away by others. This is highly appreciated and forward thinking. Reviewed on: 20th May 2025

Erick Dodd

Erick was very helpful and gave full advice Reviewed on: 19th May 2025

First class service

Professional, knowledgeable, efficient. First class! Thank you. Reviewed on: 16th May 2025

Remortgaging how it should be - fast, clear and simple

For my remortgage as an expat, I could't ask FBS for more. From application through ongoing communication to product switch, it has been smooth sailing with excellent and transparent communication, no hidden surprises and super responsive. Reviewed on: 15th May 2025

Enquired about options with Aaron, good experience a...

Enquired about options with Aaron, good experience and please with service Reviewed on: 14th May 2025

Very helpful team - the service and advise was spot...

Very helpful team - the service and advise was spot on Reviewed on: 13th May 2025

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