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Frank P

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Review of the Family Building Society, Mortgages:

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£1600 being taken from ex-mortgagees account

We had a worrying problem about £1600 being taken by the Family Building Soc from our current account from a discontinued mortgage. Spoketo your first point of contact Donnika Nelson. She was courteous, reassuring then promptly and efficiently dealt with the problem. Well done Donika. from Frank& Jenny Palmer Reviewed on: 17th December 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Donnika! Response date: 31st December 2025

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