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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (386 reviews)

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4.91

Based on 386 reviews, last reviewed 20th Feb 2025

27% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

LOUISE DID WELL! I was more than happy with Louise's recommendations regarding possibilities for a mortgage, considering I am a 69yr old foreigner with permanent right... Read more Reviewed on: 20th February 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (386)

Review of the Family Building Society, Mortgages:

Mortgage questions

Telephone call today to ask information about my mortgage rate and remaining term. Katherine was very helpful and answered all my queries. Reviewed on: 24th January 2025

A query about mortgage availability

I was seeking advice on mortgage possibilies and was dealt with by Luke Green who was extremely helpful and friendly Reviewed on: 12th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear that your query was resolved in a friendly and helpful manner! Response date: 17th October 2023

Small but perfectly formed

This organisation is efficient and effective I am happy being with a relatively small lender and I feel they definitely have empathy with older customers Reviewed on: 11th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear that you found us efficient and effective! Response date: 17th October 2023

Very helpful

Very helpful and polite a credit to your company Reviewed on: 11th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found us very helpful! Response date: 17th October 2023

Clear helpful advice from Mia Tudor

Very helpful first contact Will who passed me to Mia who quickly understood my request and gave me the information I needed today. There were absolutely no issues and I can now discuss things with my wife as we want to stay with the Family Building Society. Reviewed on: 11th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased that you found us clear and helpful! Response date: 11th October 2023

Family Building Society South Coast Roadshow

A Fantastic idea to have the Roadshow on a boat in the solent. Very informative and I am sure you will get more cases now we know more about your manual underwriting and flexible approach . Well Done Stuart here's to fantastic 2024. Regards Andy Knight Shaw Finance. Reviewed on: 10th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased you enjoyed the trip! Response date: 11th October 2023

Mortgage for older working person

FSB offered a deal much better than others and for a longer term. My ideal was to take a small mortgage until I retired and then pay it off with retirement funds when I was ready to stop work, and FSB has allowed me to work to this. Reviewed on: 10th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased that we were able to help you! Response date: 11th October 2023

Great service

I rang FBS today and the phone was answered promptly by a real person! That is so rare in the current digital age where people are held up waiting for ages, being told that ‘your call is important to us’ when it clearly isn’t. Such a refreshing change! We’ll done for customer service! Reviewed on: 9th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear that you found our service great! Response date: 11th October 2023

Mortgage for an older couple

FBS were the only BS that would consider a mortgage longer than 5 years for an older couple and we are delighted with their service thus far Reviewed on: 6th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased that you're delighted with our service! Response date: 11th October 2023

Very helpful and responsive

Easy to get through on phone ; no call transfers or long holds. spoke to Mia Tudor who was very knowledgable and helpful and answered all my questions. Reviewed on: 4th October 2023

Reply from Family Building Society Thank you for your review, we're so pleased that you found our customer service knowledgeable and helpful! Response date: 6th October 2023

mortgage product switch

Great personnel service, I dealt with Mandy Bell and it is so nice to deal with someone who is knowledgable and helpful, so very unusual these days. Reviewed on: 3rd October 2023

Reply from Family Building Society Thank you for your review, we're so pleased that you found our customer service helpful! Response date: 6th October 2023

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