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Family Building Society: Mortgages reviews

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4.91
Based on 558 reviews, last reviewed 2nd Oct 2025
20% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

I spoke with Louise Taylor and she was very helpful... I spoke with Louise Taylor and she was very helpful and talked me through all of my options for a mortgage renewal. Reviewed on: 2nd October 2025
Caroline Steeksma's avatar
Caroline Steeksma

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
david p's avatar
david p
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (558)

I rang to find out about how to apply for a mortgage.

5
I rang to find out about how to apply for a mortgage. The security process was politely and quickly gone through, and Kieran from the New Business Team was extremely helpful and informative. Reviewed on: 28th February 2025
Susan L's avatar
Susan L
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Really nice people to talk with and explained with d...

5
Really nice people to talk with and explained with detail and clarity Reviewed on: 27th February 2025
Phil Yardley's avatar
Phil Yardley
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

LOUISE DID WELL!

5
I was more than happy with Louise's recommendations regarding possibilities for a mortgage, considering I am a 69yr old foreigner with permanent right to remain but with foreign pensions with a British wife considerably younger. A complex situation which was handled with professionalism and care. Reviewed on: 20th February 2025
Bert vH's avatar
Bert vH
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Switching my mortgage.

5
I telephoned to arrange my mortgage switch and the agent couldn't have been more helpful. She explained the working of the associated savings account, which I'd never come across before. She also explained that the cashback offer, which I'd seen online, applied to re-mortgaging, rather than switching. I was then informed about what would happen next. Excellent service! Reviewed on: 20th February 2025
David's avatar
David
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

I sometime struggle with the way Family BS underwrit...

4
I sometime struggle with the way Family BS underwrite a mortgage. However on this occasion my experience was what I would deem to be "normal" and no strange requests for items were made and once docs were received the case progressed nicely Reviewed on: 19th February 2025
Mr P's avatar
Mr P
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Needed advice about changing or porting my mortgage.

5
Needed advice about changing or porting my mortgage. The customer service representa (Alice) patiently dealt with all of my 'what if' questions, was very helpful and fhad a lovely approach Reviewed on: 19th February 2025
Buttons's avatar
Buttons
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Efficient communication about a complex subject.

5
Efficient communication about a complex subject. Felt very confidant the advisor was competent and well informed. Reviewed on: 19th February 2025
bill's avatar
bill
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Very helpful staff and polite.

5
Very helpful staff and polite. I cannot praise them enough for helping me secure a mortgage. Reviewed on: 18th February 2025
Dennis Morgan's avatar
Dennis Morgan
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Louise Taylor was very friendly and professional in...

5
Louise Taylor was very friendly and professional in her work i would highly recommend you company to others Reviewed on: 18th February 2025
Richard R's avatar
Richard R
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Breath of Fresh Air

5
Generally very little waiting time to speak to customer services and all staff knowledgeable on the products. It's a breath of fresh air compared with the average experience. Reviewed on: 17th February 2025
ROGER B's avatar
ROGER B
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

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