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Family Building Society: Mortgages reviews

4.90
Based on 368 reviews, last reviewed 28th Jan 2025
15% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
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1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent customer service Excellent customer service and great that you can actually speak to a person ! Reviewed on: 28th January 2025
Wendy R's avatar
Wendy R

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025
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Daren G

About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Family Building Society Mortgages reviews (368)

Mortgage for an older couple

5
FBS were the only BS that would consider a mortgage longer than 5 years for an older couple and we are delighted with their service thus far Reviewed on: 6th October 2023
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased that you're delighted with our service! Response date: 11th October 2023
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Family Building Society

Very helpful and responsive

4
Easy to get through on phone ; no call transfers or long holds. spoke to Mia Tudor who was very knowledgable and helpful and answered all my questions. Reviewed on: 4th October 2023
Reply from Family Building Society Thank you for your review, we're so pleased that you found our customer service knowledgeable and helpful! Response date: 6th October 2023
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Family Building Society

mortgage product switch

5
Great personnel service, I dealt with Mandy Bell and it is so nice to deal with someone who is knowledgable and helpful, so very unusual these days. Reviewed on: 3rd October 2023
Reply from Family Building Society Thank you for your review, we're so pleased that you found our customer service helpful! Response date: 6th October 2023
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Family Building Society

Kind and helpful service

5
I rang this afternoon to get some details of my new mortgage and I spoke to Mia. She was so efficient, friendly and informative that I feel confident that my future dealings with the company will be positive. Reviewed on: 29th September 2023
Reply from Family Building Society Thank you for your review, we're so pleased that had a positive experience with us! Response date: 6th October 2023
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Family Building Society

Call with Aaron

5
Clear help and re-assuring call. Couldn't be happier. Reviewed on: 25th September 2023
Reply from Family Building Society Thank you for your review, we're so pleased that you had a positive experience with us! Response date: 25th September 2023
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Family Building Society

Answer to a question on capital repayment

5
Mia was very helpful in giving me a full answer to the questions I had about the ability to make added capital repayments Reviewed on: 19th September 2023
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear that your query was resolved! Response date: 25th September 2023
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Family Building Society

Pleasant Help but restricted by the system

3
All questions were answered by Mia well and explained what my options were but unfortunately they are not competitive in the market Reviewed on: 15th September 2023
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased you found our service was helpful. We appreciate your feedback. Response date: 25th September 2023
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Family Building Society

Excellent service

5
Very helpful telephone team, thank you Reviewed on: 12th September 2023
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our service excellent! Response date: 12th September 2023
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Family Building Society

Great staff

5
I spoke to Aaron today and he is a credit to the Building Society. Friendly and knowledgeable throughout my inquiries. Reviewed on: 7th September 2023
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our service was great! Response date: 11th September 2023
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Family Building Society

Above and Beyond Mortgage Company

5
They take a bit more time to adapt to less usual requests and situations yet still offer a very competitive rate Reviewed on: 31st August 2023
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 7th September 2023
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Family Building Society

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