Smart Money People Logo
Go to business site
Share this page
Link copied

Family Building Society: Mortgages reviews

View other Family Building Society products
4.91
Based on 615 reviews, last reviewed 23rd Jan 2026
49% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Well Done Family Building Society Louise Taylor was really helpful discussing through a possible mortgage solution for my son his wife. She was thorough and really understanding. We ha... Read more Reviewed on: 23rd January 2026
Sally Nethercott's avatar
Sally Nethercott

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
david p's avatar
david p
Visit provider site Read all reviews Write a review

About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Family Building Society Mortgages reviews (615)

EXCELLENT SERVICE.

5
I spoke at length with Louise regarding the probability of me moving home and porting my mortgage to the new property. My overall experience was excellent and the information I was provided with was clear and easy to understand. I would like to compliment Louise for her friendly attitude whilst maintaining her level of professionalism. Reviewed on: 9th May 2025
David Morris's avatar
David Morris

very friendly Service

5
I spoke to Simone She was very helpful & Professional. It’s very nice when you get help in difficult time . Thanks Reviewed on: 9th May 2025
CHANDRAKANT 's avatar
CHANDRAKANT

Louise Taylor was exceptionally helpful and professi...

5
Louise Taylor was exceptionally helpful and professional. She couldn’t do enough to help us. Louise promised to get back to us, and true to her word she returned our enquiry in a very efficient manner. Reviewed on: 7th May 2025
Sandra Deery's avatar
Sandra Deery

vandelle was very helpful, professional and knowledg...

5
vandelle was very helpful, professional and knowledgeable. She answered all questions thoroughly. Excellent job Vandelle. Thank you so much Reviewed on: 6th May 2025
Kalvinder B's avatar
Kalvinder B

Exellent customer service

5
Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Reviewed on: 30th April 2025
Andrew Weight's avatar
Andrew Weight
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

The person I dealt with on the phone was really frie...

5
The person I dealt with on the phone was really friendly and super helpful. Talked me through everything very clearly. Reviewed on: 29th April 2025
Ian 's avatar
Ian
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

i wanted to pay off a capital sum on my mortgage and...

5
i wanted to pay off a capital sum on my mortgage and i spoke to Gillian Collard who was very helpful and confirmed everything had been completed as instructed Reviewed on: 28th April 2025
Charles W's avatar
Charles W
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

Helpful and friendly staff

5
Very helpful staff on the phone and good products for 'unusual' mortgage types Reviewed on: 28th April 2025
Ruth L's avatar
Ruth L
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

Helpful staff

4
Staff very friendly, polite & helpful as had received an unnecessary confusing letter despite having refixed the mortgage deal previously Reviewed on: 26th April 2025
GA's avatar
GA
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

Excellent Customer Service.

5
I needed assistance with an enquiry regarding my mortgage account, Catherine C provided this quickly and pleasantly. Reviewed on: 25th April 2025
Margaret M's avatar
Margaret M
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Family Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill