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Family Building Society: Mortgages reviews

View other Family Building Society products
4.80
Based on 671 reviews, last reviewed 10th Jun 2026
48% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Louise was friendly and knowledgeable. Louise was friendly and knowledgeable. We quickly found the correct mortgage for my needs. Always got back to me promptly. Reviewed on: 10th June 2026
Ben P's avatar
Ben P

Latest lowest rating:

2

Website is hard work to navigate and still no way of... Website is hard work to navigate and still no way of making ad-hoc mortgage payments via the site Reviewed on: 12th May 2026
Mike's avatar
Mike
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (671)

On line help was excellent and easy to folloe

5
Very helpful. Sorted my problem out very quickly Thank you Reviewed on: 29th July 2025
John Schultz's avatar
John Schultz

Great service

5
Phone was answered promptly. I received the advice I was seeking and Rosie was particularly helpful. Reviewed on: 28th July 2025
Philip Edwards's avatar
Philip Edwards

Great service

5
I called family to pay a fee, I spoke with Aimee who was efficient and helpful. Reviewed on: 24th July 2025
Daniel 's avatar
Daniel

A friendly professional service provider

5
Easy to contact and very professional service on line/telephone.Able to answer questions in very helpful way/manner Reviewed on: 24th July 2025
Alan T's avatar
Alan T

I received a courtesy call from Rian Brasier

5
I received a courtesy call from Rian Brasier to check I was aware of an impending mortgage renewal. I was but unfortunately had the two mortgage products we have with FBS mixed up so this was a fortuitous call that saved us from a potentially costly mistake. Many thanks! Reviewed on: 22nd July 2025
A Mortgage holder's avatar
A Mortgage holder

It was an absolute pleasure dealing with Luke Green...

5
It was an absolute pleasure dealing with Luke Green today in the new business department, he was very professional, polite, extremely patient and very kind. He is a credit to your business and I was very suprised to find someone of his caliber at the end of a phone line. I hope he is destined for great things in your organisation. The time spent waiting for my call to answered could be improved but I dont put that down to him ! Reviewed on: 21st July 2025
Tania's avatar
Tania

simple log in issues quickly resolved by a very poli...

5
simple log in issues quickly resolved by a very polite and ehlpful member of staff Reviewed on: 21st July 2025
kris p's avatar
kris p

Happy Customer

5
All my comments about the FBS will be very positive except for the often busy phone lines. Reviewed on: 18th July 2025
Philip L's avatar
Philip L

Enquiry dealt with efficiently and satisfactorily

5
Enquiry dealt with efficiently and satisfactorily Reviewed on: 17th July 2025
No's avatar
No

FBS mortgage coming to end of term

5
We have a FBS mortgage that is coming to end of term. We had a helpful letter of options if staying with them and a follow-up call today. The new offeres are a little bit higher than one or two others on the market, but the saving of no termination fee, no legal or other fees etc. make the FBS offer better overall. And the communicaion and service we hav received first time round was excellent. Reviewed on: 17th July 2025
KB's avatar
KB

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