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George T

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Review of the Family Building Society, Mortgages:

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Mortgage query

Telephoned with a query about my mortgage. First time there was no answer from customer service after 8 minutes. Phoned again later in the day. Answered in 15 seconds by Lisa Adam, who was very helpful. Reviewed on: 7th September 2025

Reply from Family Building Society Thank you for taking the time to leave a review. We understand that our phone lines have been particularly busy, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. If there is anything further we can assist you with, please don’t hesitate to let us know. Kind regards Family Building Society Response date: 11th September 2025

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