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Family Building Society: Mortgages reviews

4.90
Based on 368 reviews, last reviewed 28th Jan 2025
15% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent customer service Excellent customer service and great that you can actually speak to a person ! Reviewed on: 28th January 2025
Wendy R's avatar
Wendy R

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025
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Daren G

About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Family Building Society Mortgages reviews (368)

Very helpful

5
Sorted my queerie with no fuss & very efficiently. Reviewed on: 20th October 2023
Reply from Family Building Society Thank you for leaving us this review, we're pleased you found us very helpful! Response date: 31st October 2023
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Family Building Society

Super helpful

5
Mia was really helpful and resolved my issue straight away. Reviewed on: 19th October 2023
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us really helpful! Response date: 31st October 2023
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Family Building Society

Refixing mortgage rate

5
Operator totally on the ball. Polite and friendly Reviewed on: 13th October 2023
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us polite and friendly! Response date: 17th October 2023
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Family Building Society

A query about mortgage availability

5
I was seeking advice on mortgage possibilies and was dealt with by Luke Green who was extremely helpful and friendly Reviewed on: 12th October 2023
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear that your query was resolved in a friendly and helpful manner! Response date: 17th October 2023
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Family Building Society

Small but perfectly formed

5
This organisation is efficient and effective I am happy being with a relatively small lender and I feel they definitely have empathy with older customers Reviewed on: 11th October 2023
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear that you found us efficient and effective! Response date: 17th October 2023
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Family Building Society

Very helpful

5
Very helpful and polite a credit to your company Reviewed on: 11th October 2023
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found us very helpful! Response date: 17th October 2023
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Family Building Society

Clear helpful advice from Mia Tudor

5
Very helpful first contact Will who passed me to Mia who quickly understood my request and gave me the information I needed today. There were absolutely no issues and I can now discuss things with my wife as we want to stay with the Family Building Society. Reviewed on: 11th October 2023
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased that you found us clear and helpful! Response date: 11th October 2023
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Family Building Society

Family Building Society South Coast Roadshow

5
A Fantastic idea to have the Roadshow on a boat in the solent. Very informative and I am sure you will get more cases now we know more about your manual underwriting and flexible approach . Well Done Stuart here's to fantastic 2024. Regards Andy Knight Shaw Finance. Reviewed on: 10th October 2023
Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased you enjoyed the trip! Response date: 11th October 2023
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Family Building Society

Mortgage for older working person

4
FSB offered a deal much better than others and for a longer term. My ideal was to take a small mortgage until I retired and then pay it off with retirement funds when I was ready to stop work, and FSB has allowed me to work to this. Reviewed on: 10th October 2023
Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased that we were able to help you! Response date: 11th October 2023
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Family Building Society

Great service

5
I rang FBS today and the phone was answered promptly by a real person! That is so rare in the current digital age where people are held up waiting for ages, being told that ‘your call is important to us’ when it clearly isn’t. Such a refreshing change! We’ll done for customer service! Reviewed on: 9th October 2023
Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear that you found our service great! Response date: 11th October 2023
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Family Building Society

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