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Family Building Society: Mortgages reviews

View other Family Building Society products
4.80
Based on 671 reviews, last reviewed 10th Jun 2026
48% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Louise was friendly and knowledgeable. Louise was friendly and knowledgeable. We quickly found the correct mortgage for my needs. Always got back to me promptly. Reviewed on: 10th June 2026
Ben P's avatar
Ben P

Latest lowest rating:

2

Website is hard work to navigate and still no way of... Website is hard work to navigate and still no way of making ad-hoc mortgage payments via the site Reviewed on: 12th May 2026
Mike's avatar
Mike
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (671)

Customer Service Representative Dylan D'Cruz dealt w...

5
Customer Service Representative Dylan D'Cruz dealt with my query swiftly with professionalism and politeness. A great example of how customer service should be and a credit to FBS Reviewed on: 14th August 2025
Catherine P's avatar
Catherine P

Louise was most helpful and reassuring.

5
Louise was most helpful and patient as i explained what I was asking for. She seems most knowledgeable and able to advise me on the way forward and reassure me that the RIO mortgage I am seeking is theoretically achievable. She confirmed that she would send an email re the next step. Reviewed on: 13th August 2025
Paula H's avatar
Paula H
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Louise! Response date: 23rd October 2025
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Family Building Society

Received very helpful advice regarding renewal of mo...

5
Received very helpful advice regarding renewal of mortgage. The person I spoke to was well informed, friendly and easy to talk to, and I felt more confident about making decisions about which mortgage product to choose and when to confirm that decision. Reviewed on: 13th August 2025
Andrew H's avatar
Andrew H
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Have been very accommodating.

5
Have been very accommodating. We had to ask for a couple of extensions which FBS were happy to do. Thank you Reviewed on: 13th August 2025
Frances 's avatar
Frances
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

The Friendliest Society

5
Easy company to deal with, no real issues at all. My only comment is that the lending rates are higher than the market place Reviewed on: 13th August 2025
Jon G's avatar
Jon G
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

The responder was excellent; proactive; patient and...

5
The responder was excellent; proactive; patient and kept a very successful progress through all of the online system difficulties encountered. The call was ultimately very successful and I congratulate the responder on her competence and skill Reviewed on: 12th August 2025
STEPHEN C's avatar
STEPHEN C

Clear answers to questions asked.

5
Clear answers to questions asked. Informative but polite Reviewed on: 8th August 2025
David H's avatar
David H
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Mortgage information

5
I neededcsome advice and figures and Lisa was friendly, efficient and knowledgeable and was able to answer all my questions. I was given the informational professionally and in a way I could understand Reviewed on: 8th August 2025
Jet Jan Hansen's avatar
Jet Jan Hansen
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025
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Family Building Society

Amy was very clear and helpful.

5
Amy was very clear and helpful. Reviewed on: 8th August 2025
Neil M's avatar
Neil M
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Amy! Response date: 23rd October 2025
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Family Building Society

Helpful advice

5
Rian Brasier explained everything I needed Reviewed on: 7th August 2025
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