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Family Building Society: Mortgages reviews

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4.91
Based on 558 reviews, last reviewed 2nd Oct 2025
24% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

I spoke with Louise Taylor and she was very helpful... I spoke with Louise Taylor and she was very helpful and talked me through all of my options for a mortgage renewal. Reviewed on: 2nd October 2025
Caroline Steeksma's avatar
Caroline Steeksma

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
david p's avatar
david p
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (558)

Lisa & Ali provided excellent customer service

5
Lisa & Ali provided excellent customer service Reviewed on: 26th March 2025
Jas S's avatar
Jas S
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service was excellent! Response date: 11th April 2025
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Family Building Society

Dave Hobbs was very helpful in navigating our enquir...

5
Dave Hobbs was very helpful in navigating our enquiry for a mortgage and provided important information that would have been difficult to find elsewhere! Reviewed on: 18th March 2025
M D's avatar
M D
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
The Family Building Society Logo
Family Building Society

"Keiran" answered all my queries immediately and eff...

5
"Keiran" answered all my queries immediately and efficiently. Makes me glad I am with The Family Building Society. Reviewed on: 14th March 2025
Keith F's avatar
Keith F
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Ryan was patient and very helpful and explained ever...

5
Ryan was patient and very helpful and explained everything we needed to know regarding portal of out mortgage. Reviewed on: 12th March 2025
Robert M's avatar
Robert M
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

Changing mortgage product.

5
Very clear and straight forward, response times were very good and changing product was remarkably stress free. Reviewed on: 11th March 2025
David S's avatar
David S
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025
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Family Building Society

Brilliant company.

5
Brilliant company. Staff always lovely, not always the best rate but always the best service and I wouldn't go anywhere else. Reviewed on: 10th March 2025
Am Na's avatar
Am Na
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025
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Family Building Society

Good service

5
Very fast in answering calls and the staffs are friendly and knowledgeable. Reviewed on: 10th March 2025
April W's avatar
April W
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Ryan helped me today He patiently answered all my qu...

5
Ryan helped me today He patiently answered all my questions he was great and very helpful Reviewed on: 10th March 2025
Mojgan M's avatar
Mojgan M
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Excellent Briefing Rescues Client

5
With my mortgage product coming to its end in March, i selected another product in January but then failed to provide written confirmation. On phoning FBS today, I discovered my selection was no longer available. But, the FBS agent I spoke with (Serena) led me by the hand through options available, I made my selection, and the show was back on the road. She was enormously helpful and her briefing crystal clear. Well done and thank you. Major Nick Reviewed on: 5th March 2025
Nick Cann's avatar
Nick Cann
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

I have had a fantastic experience with family buildi...

4
I have had a fantastic experience with family building Society. Their customer service is outstanding—friendly, knowledgeable, and always willing to go the extra mile to assist with any inquiries. Reviewed on: 3rd March 2025
Tariq 's avatar
Tariq
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025
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Family Building Society

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