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Family Building Society: Mortgages reviews

View other Family Building Society products
4.75
Based on 704 reviews, last reviewed 8th Aug 2026
3% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
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1%

Latest highest rating:

5

Called to ask a few questions on SVP, and received a... Called to ask a few questions on SVP, and received above and beyond support, and willingness to answer questions there and then. Hats off to Kumaran. Reviewed on: 8th August 2026
A&S Albion's avatar
A&S Albion

Latest lowest rating:

1

Never again ! As an introducer, we rely on communication and assistance when we feel the need to escalate a case. My recent experience is that we receive very limit... Read more Reviewed on: 29th July 2026
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (704)

Friendly and knoledgeable staff

5
Alison was very fiendly, helpful and knowledgeable in assisting me with a mortgage application Reviewed on: 26th September 2025
Paul H's avatar
Paul H
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025
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Family Building Society

Introductory Phone Call Bodes Well!

5
What a joy to speak to an interactive person, who although has to extract certain core info, it is not through a rigid box-ticking process. A promised call-back following a criteria check happened within minutes, with a courtesy call the following day. And love the on-hold music - Santander, eat your heart out! Reviewed on: 26th September 2025
Barry in Brighton's avatar
Barry in Brighton
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Efficient and polite staff.

5
Efficient and polite staff. The person who answered my call this morning answered all my questions. Reviewed on: 25th September 2025
John G's avatar
John G
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Excellent communications

5
All of communications with Family Building Society have been helpful, supportive and positive. The advice and guidance provided has been excellent. Reviewed on: 25th September 2025
J R's avatar
J R
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Mortgage Affordability Discussion

5
With respect to my telephone conversation with Guy Williams, the telephone call served its purpose in providing us with confirmation that we would pass the affordability check for an increase on our mortgage. The conversation was professional, pleasant and expedient. Reviewed on: 24th September 2025
Paul H's avatar
Paul H
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Guy! Response date: 23rd October 2025
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Family Building Society

Eric was excellent, very patient with my questions a...

5
Eric was excellent, very patient with my questions and gave comprehensive answers. The Reviewed on: 23rd September 2025
Clare C's avatar
Clare C
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025
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Family Building Society

Arounima Rosun, was very patient during my inquiry/C...

5
Arounima Rosun, was very patient during my inquiry/Call. Very Helpful. Reviewed on: 23rd September 2025
Neil W's avatar
Neil W
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025
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Family Building Society

I was given good detailed and accurate information a...

5
I was given good detailed and accurate information and advice. Reviewed on: 22nd September 2025
simonrogers's avatar
simonrogers
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th October 2025
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Family Building Society

Mortgage success!!

5
On the phone I spoke with Alice Bennett and she sorted out my situation effectively and efficiently. As a result I am happily continuing with TFBS. Another 5 years fixed rate with my mortgage. Reviewed on: 22nd September 2025
Susan M's avatar
Susan M
Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Alice! Response date: 28th October 2025
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Family Building Society

Found my initial phone contact very helpful with ver...

5
Found my initial phone contact very helpful with very amiable advisor Reviewed on: 22nd September 2025
Diarmuid A Beary's avatar
Diarmuid A Beary

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