Write a review

Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (386 reviews)

View other Family Building Society products

4.91

Based on 386 reviews, last reviewed 20th Feb 2025

27% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

LOUISE DID WELL! I was more than happy with Louise's recommendations regarding possibilities for a mortgage, considering I am a 69yr old foreigner with permanent right... Read more Reviewed on: 20th February 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

Read all reviews See your review

About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (386)

Review of the Family Building Society, Mortgages:

Mortgage questions

Telephone call today to ask information about my mortgage rate and remaining term. Katherine was very helpful and answered all my queries. Reviewed on: 24th January 2025

Kind and helpful service

I rang this afternoon to get some details of my new mortgage and I spoke to Mia. She was so efficient, friendly and informative that I feel confident that my future dealings with the company will be positive. Reviewed on: 29th September 2023

Reply from Family Building Society Thank you for your review, we're so pleased that had a positive experience with us! Response date: 6th October 2023

Call with Aaron

Clear help and re-assuring call. Couldn't be happier. Reviewed on: 25th September 2023

Reply from Family Building Society Thank you for your review, we're so pleased that you had a positive experience with us! Response date: 25th September 2023

Answer to a question on capital repayment

Mia was very helpful in giving me a full answer to the questions I had about the ability to make added capital repayments Reviewed on: 19th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear that your query was resolved! Response date: 25th September 2023

Pleasant Help but restricted by the system

All questions were answered by Mia well and explained what my options were but unfortunately they are not competitive in the market Reviewed on: 15th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased you found our service was helpful. We appreciate your feedback. Response date: 25th September 2023

Excellent service

Very helpful telephone team, thank you Reviewed on: 12th September 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our service excellent! Response date: 12th September 2023

Great staff

I spoke to Aaron today and he is a credit to the Building Society. Friendly and knowledgeable throughout my inquiries. Reviewed on: 7th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our service was great! Response date: 11th September 2023

Above and Beyond Mortgage Company

They take a bit more time to adapt to less usual requests and situations yet still offer a very competitive rate Reviewed on: 31st August 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 7th September 2023

Excellent

Aron was most helpful. He answer all my questions fully, and was very pleasant. He couldn't have been better. Reviewed on: 31st August 2023

Reply from Family Building Society Thank you very much for leaving us this review, we're pleased to hear you found our service excellent and helpful! Response date: 31st August 2023

Helpful and responsive

Ed was very easy to talk with on the phone and responded promptly to our emails to pass on our initial enquiry to their in-house advisory team. Reviewed on: 21st August 2023

Reply from Family Building Society Thank you for your feedback, it's great to hear you found our service helpful! Response date: 23rd August 2023

The name says it all

My experience in firstly gaining a mortgage with Family Building Society and now working hopefully towards an additional loan has beena very pleasant and rewarding journey. Everyone who I have had dealings with at FBS has been extremely pleasant, sympathetic and helpful Reviewed on: 15th August 2023

Reply from Family Building Society Thank you very much for taking the time to leave us this review, it's great to hear that you found us pleasant and helpful! Response date: 16th August 2023

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Tracker Mortgage
from Yorkshire Building Society 5.00 from 2 reviews
Fixed Rate Mortgage
from Halifax 3.80 from 157 reviews
Mortgages
from Leek Building Society 4.85 from 559 reviews

There's still more to see!

Family Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub