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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (386 reviews)

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4.91

Based on 386 reviews, last reviewed 20th Feb 2025

31% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

LOUISE DID WELL! I was more than happy with Louise's recommendations regarding possibilities for a mortgage, considering I am a 69yr old foreigner with permanent right... Read more Reviewed on: 20th February 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (386)

Review of the Family Building Society, Mortgages:

Mortgage questions

Telephone call today to ask information about my mortgage rate and remaining term. Katherine was very helpful and answered all my queries. Reviewed on: 24th January 2025

Enquiry about product switch

We were reassured about our coming product switch and very pleased we could arrange it so quickly, given the deadline of 30 April Reviewed on: 20th April 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are pleased to hear that we were able to help. Response date: 21st April 2022

All queries answered

A very pleasant conversation where all my queries were answered. Reviewed on: 30th March 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Nicos. We are so pleased to hear that we were able to answer all your queries. Response date: 31st March 2022

excellent help and discussions

very happy . I am using it 2nd time Reviewed on: 10th March 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are happy to hear that we were able to help you. Response date: 14th March 2022

'Old fashioned' customer service and consideration for people are values that matter

Product review on a mortgage. Handled with efficiency, professionalism and care, first class experience, thank you to Tom G Reviewed on: 1st March 2022

Reply from Family Building Society Thank you Paul for your lovely review. We are so pleased that Tom was able to assist you. Response date: 1st March 2022

I spoke to Linda Franklin in the new business department who was extremely helpful,knowledgeable about the products,efficient and a pleasure to deal with.

I recommend her to anyone wishing to deal with the family building society Reviewed on: 25th February 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so happy to hear that Linda was able to assist you. Response date: 1st March 2022

Helpful and professional

I wanted to port my mortgage and found Richard very helpful. He made the process go smoothly and answered all my queries Reviewed on: 18th February 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are pleased to hear Richard was very helpful and was able to answer all your queries. Response date: 1st March 2022

Best Mortgage Experience

From start to finish we have received an amazing service. Advisors and customer care have all been extremely helpful. We would definitely recommend. Reviewed on: 11th February 2022

Reply from Family Building Society Thank you for taking the time to leave a review. We are delighted that you are pleased with our service. Response date: 14th February 2022

Discussing re-mortgage options

My telephone enquiry was dealt with during an efficient and very pleasant call with Linda who provided me with all the information I needed Reviewed on: 1st February 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We're delighted that Linda was able to assist you. Response date: 4th February 2022

new business - additional loan

great service, fast ,efficient and excellent custer interface Reviewed on: 27th January 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased that you have had such a positive experience with us. Response date: 27th January 2022

Mortgage enquiry.

Excellent experience, clearly explained throughout. The agent, Tom Gale was extremely helpful and was a pleasure to deal with. Reviewed on: 26th January 2022

Reply from Family Building Society Thank you for your review! We're really glad to hear that Tom was able to help you. Response date: 27th January 2022

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