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Family Building Society: Mortgages reviews

4.90
Based on 368 reviews, last reviewed 28th Jan 2025
15% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent customer service Excellent customer service and great that you can actually speak to a person ! Reviewed on: 28th January 2025
Wendy R's avatar
Wendy R

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025
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Daren G

About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (368)

Review of the Family Building Society, Mortgages:

New mortgage application

5
Louise the New business representative was very helpful and supportive throughout my application. There wasn't the need to book a time slot to speak to her or her team, I could call at a time that was convenient for me. I would highly recommend FBS if you value a friendly, approachable and transparent mortgage provider. Reviewed on: 13th December 2024

I have never called the FBS and come away disappointed.

5
I have never called the FBS and come away disappointed. They are the epitome of excellence. Reviewed on: 27th August 2024
Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024
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Family Building Society

Friendly and succinct replies to all questions and e...

5
Friendly and succinct replies to all questions and explanations given when needed. Reviewed on: 22nd August 2024
Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024
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Family Building Society

We rang the Society and received excellent service t...

5
We rang the Society and received excellent service today. The important information we needed was quickly given. We were very pleased at the quick action that followed. Reviewed on: 20th August 2024
Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024
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Family Building Society

Although not complete in the process yet of applying...

5
Although not complete in the process yet of applying for a mortgage the service so far has been very good. Quick response times to emails, clear and concise instructions and a very friendly voice on the telephone all add up to a very good customer experience. Reviewed on: 11th August 2024
Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024
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Family Building Society

Very good service

5
Like Green has been helpful in our remortgage enquiry and as he has given good customer service we have decided to ask the FBS for our remortgage. Reviewed on: 9th August 2024
Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback, specifically with Luke! Response date: 4th September 2024
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Family Building Society

Rosie was very informative and helpful

5
Rosie was very informative and helpful Reviewed on: 6th August 2024
Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback, specifically regarding Rosie! Response date: 4th September 2024
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Family Building Society

Rosie made everything so easy today, took all the st...

5
Rosie made everything so easy today, took all the stress out of the situation and sorted everything with ease. This person is a credit to the company areal asset and certainly knows how to deal with people she has great customer rapport and explained everything clearly and concisely. Many thanks one very happy customer. Reviewed on: 29th July 2024
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear about your excellent experience with Rosie! Response date: 30th July 2024
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Family Building Society

Guy was very helpful.

5
Guy was very helpful in explaining the mortgage situation. He was courteous, professional and clear which enabled me to make a decision that I am happy about. Reviewed on: 19th July 2024
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Guy was very helpful! Response date: 25th July 2024
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Family Building Society

A Pleasure to Deal With

5
The Family BS is always easy to deal with. They take time to understand the question or request you are making and always provide sensible and prompt advice. Reviewed on: 17th July 2024
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found us a pleasure to deal with! Response date: 25th July 2024
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Family Building Society

Spoke with Serena concerning my mortgage and renewal...

5
Spoke with Serena concerning my mortgage and renewal options.She made a number of options to consider and help,me make an appropriate choice.She communicated well and was very knowledgeable Very good customer interface and provided good guidance. Reviewed on: 17th July 2024
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you felt Serena communicated well regarding your mortgage! Response date: 25th July 2024
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Family Building Society

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