Write a review

Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (371 reviews)

View other Family Building Society products

4.90

Based on 371 reviews, last reviewed 5th Feb 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Over 60's mortgage Currently lookin for an over 60's mortgage for a building renovation project. Louise has been exceptionally helpful throughout and it looks as though ... Read more Reviewed on: 5th February 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

Read all reviews See your review

About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (371)

Review of the Family Building Society, Mortgages:

Mortgage questions

Telephone call today to ask information about my mortgage rate and remaining term. Katherine was very helpful and answered all my queries. Reviewed on: 24th January 2025

I spoke with Michelle Parry-Bunter as I needed a cas...

I spoke with Michelle Parry-Bunter as I needed a case reviewed as soon as possible as the client was about to go on a high SVR. Michelle got this in front of the correct person and the case was agreed quickly. Reviewed on: 26th June 2024

Reply from Family Building Society Thank you for taking the time to leave us a review. We're delighted to hear that Michelle was able to help you and your client so quickly. Response date: 2nd July 2024

Asked for advice on moving mortgage when moving hous...

Asked for advice on moving mortgage when moving house and was given a very comprehensive reply which was confirmed in an email Reviewed on: 20th June 2024

Reply from Family Building Society Thank you for taking the time to leave us this review. We're pleased to hear our response was comprehensive, and we hope that provides you with all the information you need. If you have any further questions, please do not hesitate to get in touch. Response date: 21st June 2024

Good Service

Called with a tax query and had very helpful and immediate response. Reviewed on: 17th June 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased that you had a helpful and quick response! Response date: 17th June 2024

We are only at the very early stages of a mortgage a...

We are only at the very early stages of a mortgage application, but up to now the service has been excellent with very quick response to emails. Reviewed on: 12th June 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you find our service has been excellent! Response date: 17th June 2024

Excellend service

My call was handled very professionally and knowledgeably. Lovely lady. Reviewed on: 11th June 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your call was handled professionally! Response date: 11th June 2024

Louise was very helpful and thorough.

Louise was very helpful and thorough. She explained the whole process to me and the options available to me. Reviewed on: 10th June 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Louise was very helpful! Response date: 10th June 2024

Porting part of our Mortgage

We needed to port part of our existing mortgage to our new home. I contacted Family BS and spoke with Aaron Brown who was extremely polite and helpful and gave us the information we required in a clear and precise manner making the process thus far easy to follow. Reviewed on: 5th June 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found Aaron was extremely polite and helpful! Response date: 5th June 2024

Highly recommend

I was presently surprised with the excellent service I received. My call was answered within minutes by the representative. Her product knowledge was excellent and was she able to explain clearly the option that best suited my circumstances. She was prompt with sending me further information on the product and came back to me with a positive outcome on the same day. Reviewed on: 30th May 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you would highly recommend us! Response date: 4th June 2024

Mortgage 2024

Made contact to alert the Family Building Society prior to financial action we were making later that day. Everyone was helpful with information advice provided. Reviewed on: 30th May 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us helpful! Response date: 4th June 2024

Always a great service!

It's always a pleasure speaking to the FBS representatives anytime I call. They are quick to understand what I need and super helpful in answering my question. I call today and Aaron was super helpful in giving me an update on the opted mortgage product and offering alternatives. I am happy customer and highly recommend them! Reviewed on: 30th May 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback specifically with Aaron! Response date: 4th June 2024

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Castle Trust Bank 5.00 from 1 reviews
Home mover
from Perenna 0.00 from 0 reviews
Mortgages
from Monmouthshire Building Society 4.79 from 202 reviews

There's still more to see!

Family Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub