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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (413 reviews)

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4.91

Based on 413 reviews, last reviewed 9th Apr 2025

112% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Great service as always from Family Building Society Great service as always from Family Building Society Reviewed on: 9th April 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. ...

Family Building Society Mortgages reviews (413)

Review of the Family Building Society, Mortgages:

Extremally Helpful Response

when ever I call for any queries I get exceptionally helpful and polite response Reviewed on: 31st March 2025

Great service as always from Family Building Society

Great service as always from Family Building Society Reviewed on: 9th April 2025

Excellent service from start to finish

From start to finish have had such good support and assistance. Very clear explanations. Wuick response and I was en ex pat with no luck till FBS and they made the whole process easy. Have now cleared Morthage and they even congratulated me Reviewed on: 8th April 2025

I called to discuss a case

I called to discuss a case and Aaron was really helpful, provided me with all the information needed Reviewed on: 8th April 2025

Excellent Service

As a broker it is important to have good support where you are discussing a case which I did when I spoke with Rosie who I discussed the case with and obtained a Decision in Principle and supported me up to when I submitted the application. Reviewed on: 8th April 2025

This was my first direct contact with the Building S...

This was my first direct contact with the Building Society and everything was positive delivered with excellent customer service Reviewed on: 4th April 2025

Really Good Experience.

I had a really good experience and was given all the help and information I required to enable me to come to my decision. Serena was very polite, helpful and patient in explaining all the options available to me both on the telephone and online. Well done, thank you. Reviewed on: 3rd April 2025

Customer Service

Call was dealt with quickly and efficiently by Louise, friendly and helpful. 5 stars! Reviewed on: 2nd April 2025

Very helpful

The Family Building society has consistently helped our family find the best products for our needs. Customer service is friendly and informative and thoughtful. Reviewed on: 2nd April 2025

Usually quick to pick up the phone, staff are always...

Usually quick to pick up the phone, staff are always friendly and helpful Reviewed on: 31st March 2025

Friendly and knowledgeable and easy to discuss mortg...

Friendly and knowledgeable and easy to discuss mortgage questions Reviewed on: 28th March 2025

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