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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (454 reviews)

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4.90

Based on 454 reviews, last reviewed 9th Jun 2025

59% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Very good customer service, and really quick to work... Very good customer service, and really quick to work with. No problems whatsoever and definitely recommended. Reviewed on: 9th June 2025

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (454)

Review of the Family Building Society, Mortgages:

Just what's needed!

We've found FBS to be very helpful and supportive in a very stressful and crucial situation. The information is always clear and the product we were offered originally was exactly what was needed.. Reviewed on: 10th December 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found us very helpful and supportive! Response date: 12th December 2023

Very good customer service, and really quick to work...

Very good customer service, and really quick to work with. No problems whatsoever and definitely recommended. Reviewed on: 9th June 2025

Gillian Collard was very very helpful thank you.

Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

Great service

I spoke to Aimee Kennedy about renewing our mortgage product. She was really helpful Reviewed on: 5th June 2025

open clear and straightforward excellent communication

open clear and straightforward excellent communication Reviewed on: 3rd June 2025

Good service and a good range of products to suit

Good service and a good range of products to suit Reviewed on: 29th May 2025

Great customer service as well as competitive rates

I have my mortgage with Family because they had the best rate and it hasn't been any trouble. In a position now to make an overpayment and so called up to understand the process and was very happy with the service. Spoke to Lisa and Jill on separate calls and they were both excellent. Polite, professional and proactively helpful really tremendous friendly service both times. Great to get such excellent human service will recommend Family after this experience. Reviewed on: 29th May 2025

Aimee was brilliant.

Aimee was very helpful over the phone, able to answer all my questions and anything she's didn't know she was able to find out. All done very polietly and quickly. Very impressed. Great customer service.. Reviewed on: 28th May 2025

Great response once I got through!!

Great interaction with Luke on call. All queries answered in one call. Only downside was waiting 15 mins in call queue Reviewed on: 27th May 2025

Excellent customer service - super knowledgeable

Excellent custimer service with Gillian Collard being very courteous, quick and most of all very knowledgeable. Within about 10 seconds of passing security, she spotted the issue with my access and had two options to get me back up and running. Couldn't be happier. Reviewed on: 27th May 2025

Great Service

Very helpful staff. Didn't take long to get to the right person. Reviewed on: 23rd May 2025

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