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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (603 reviews)

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4.91

Based on 603 reviews, last reviewed 2nd Jan 2026

47% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

excellent customer service when i called your office... excellent customer service when i called your office to discuss new mortgage products... thank you, you made to whole process easy. Reviewed on: 2nd January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (603)

Protracted house sale and purchase

Family building society and an excellent mortgage broker were nothing but helpful and supportive throughout a difficult and protracted house sale and purchase. Could not have asked for more from a company. Reviewed on: 14th April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review Pip, we're pleased that you found our service helpful and supportive. Response date: 17th April 2023

Excellent all round Service

I can't emphasize enough how helpful Linda Franklin has been through our process. It wasn't straight forward as I continuously asked difficult questions which Linda answered directly or found someone who can. Linda is Knowledgeable, Efficient and is a great communicator. with a pleasant manner. All in All she is a great ambassador for the Family BS! Reviewed on: 28th March 2023

Reply from Family Building Society Thank you for taking the time to leave us a review. We're so pleased to hear that you had an excellent experience with Linda! Response date: 28th March 2023

Excellent advice

I have a 2 year fixed rate mortgage and needed to be clear as to the early repayment condition in the event of Porting over my existing mortgage and how the 10% per annum early repayment no charge works. Extremely satisfied with the explanation which was much better than I had anticipated Reviewed on: 22nd March 2023

Reply from Family Building Society Thank you for taking the time to leave us a review David, we're so pleased to hear you found our service excellent! Response date: 23rd March 2023

Very efficient service

We highly recommend Family Building Society. They dealt with the change to our mortgage term in an extremely prompt and efficient manner. Reviewed on: 20th March 2023

Reply from Family Building Society Thank you for taking the time to leave us a review Belinda. We're so pleased you found our service efficient! Response date: 21st March 2023

Linda - superb customer service

So polite, jolly, helpful and was a pleasure to deal with Reviewed on: 6th March 2023

Reply from Family Building Society Thank you for taking the time to leave us a review. We're pleased to hear that Linda was a superb help! Response date: 7th March 2023

A breath of fresh air

I have been delighted by the excellence of the customer service during the initial part of our discussion Linda could not have been more helpful. Thank you Linda. Reviewed on: 23rd February 2023

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear that Linda was able to help. Response date: 27th February 2023

Remortgaging

Excellent service by Richard, called back as arranged and knowledgeable about the products. Took time to talk me through online information. Reviewed on: 21st February 2023

Reply from Family Building Society Thank you for taking the time to leave us a review. We are pleased to hear about your experience with Richard. Response date: 27th February 2023

Spoke with someone on my wavelength

We have come to renew our fixed mortgage deal and was getting confused and frustrated with the process. Spoke with Mandy B from FBS and not only did she patiently clarify things for us to progress she gave us a laugh on a taxing day. Reviewed on: 14th February 2023

Reply from Family Building Society Hi Allan, thank you for taking the time to leave us a review. We are so pleased to hear about your experience with Mandy. Response date: 14th February 2023

Extremely helpfull

General phonecall for advice re. possibility of future mortgage.. Answered all questions, very polite and will definitely use in the future Reviewed on: 9th February 2023

Reply from Family Building Society Thank you for taking the time to leave us a review Ron. We're really glad to hear you found us extremely helpful! Response date: 10th February 2023

FBS BTL MORTGAGE

The service that I have received from the FBS has just been just exceptional. My experience with FBS over the years was simply the best and therefore would not have any hesitation in recommending this wonderful Building Society to anyone. Reviewed on: 3rd February 2023

Reply from Family Building Society Thank you for taking the time to leave us such a great review Yogendra. We are so pleased to hear you found our service exceptional! Response date: 10th February 2023

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