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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (468 reviews)

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4.90

Based on 468 reviews, last reviewed 23rd Jun 2025

74% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Mortgage query We had a question about making an overpayment, Gill confirmed the process, amounts we could provide and was very reassuring and knowledgeable. Reviewed on: 23rd June 2025

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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Review Family Building Society: Mortgages now

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Family Building Society Mortgages reviews (468)

Help with further advance

I spoke with Beryl who was very helpful and explained everything very clearly. I fully understand what the procedure now is Reviewed on: 9th June 2021

Reply from Family Building Society Thanks for your review Beryl! It's great to know we were able to help you. Response date: 16th June 2021

Friendly, Approachable, Efficient

Family BS are all very friendly, exceptionally helpful and always go the extra mile to accommodate. Johana in particular is always so positive, upbeat, helpful and ensures she has assisted the best she can Reviewed on: 4th June 2021

Reply from Family Building Society Thanks for your review - it's great to know you find us to be very friendly and helpful Response date: 8th June 2021

A very satisfied customer...and then some!

Taking out a mortgage at the grand old age of 69 years having been told by my mortgage advisor the likelihood of which “may not be easy”,I persisted.And there you were. My one product with The Family Building Society,hasn’t required much direct contact it has to be said.However,the few occasions it has been necessary,I have met with friendly,supportive,professional individuals for whom nothing was too much trouble. Likewise,having recently remortgaged,everything was explained and I was kept informed every step of the way. Thank you. Reviewed on: 3rd June 2021

Reply from Family Building Society Thanks for your positive review Margaret. It's great to know we were able to help you! Response date: 8th June 2021

Friendly accessible courteous

Most impressed with presentation of their information in correspondence. Always speak to a real person!, most helpful. Reviewed on: 1st June 2021

Reply from Family Building Society Thanks for your review. It's great to hear you found us very helpful. Response date: 8th June 2021

Exemplary service

Exemplary service as ever. Warm and friendly. Reviewed on: 26th May 2021

Reply from Family Building Society Thanks for your review! Response date: 8th June 2021

Very Happy House Owners

We had a particularly difficult set of circumstances but our case was handled efficiently and in such a caring manner by our advisor Peter Cook. At times I was despairing that we would ever get through it all but he kept us calm and on track and helped us negotiate all the challenges with patience and not a small amount of good humour. We will definitely use the Society again Reviewed on: 4th May 2021

Reply from Family Building Society Thanks for your lovely review - it's great to know Peter was able to help you throughout the process. Response date: 10th May 2021

Fantastic Company

We work with Family Building Society as we are a mortgage packager. They are a pleasure to work with and I would have no hesitation in recommending them. 5* service every time. Reviewed on: 29th April 2021

Reply from Family Building Society Thanks for your recommendation Mari! Response date: 10th May 2021

re-mortgage

I have been with the company for 10yrs and I contacted yourselves re a re-mortgage. A lot of paperwork sent back and too. We signed and sent all paperwork as requested but you emailed me to say that the pension provider form showing I would be entitled to part of my husband's pension should he pass away had not been sent. I did send the form but had to request another one from them. All the paperwork was sent beginning of December and I waited for a response but didn't hear from you. I ccontacted you in January to be told that you were waiting for signed paperwork from me. You sent a letter requesting 2 forms to be signed and returned. Problem was that you only sent 1 form which I returned. Consequently you sent another form which was returned. I was annoyed that you lost paperwork on 2 occasions which incurred a delay in finalising the remortgage. There was no apology - obviously blaming me. I did send an email to the person dealing with it but got a less than satisfactory reply. The call centre staff are very pleasant and helpful. Reviewed on: 29th January 2021

Reply from Family Building Society Dear Joan Thank you for your review and feedback. I’m sorry to hear about your experience with us, however one of our service team will be in touch with you. Should you require any assistance in the meantime, please call our Family Service Team on 03330 140146. Thank you Response date: 2nd February 2021

Avoid

Frustrating company to deal with, misuse of my data on two occasions absolutely incompetent. Complained about the issue and poor response and then a month later they repeat their same mistake. Asked for information multiple times that they already have. Delayed my house purchase. No one knows what they are doing. Baffling. Reviewed on: 30th December 2020

Reply from Family Building Society Dear Jess, Thanks for your review and feedback. I understand that someone from our Loans Underwriting team has now been in touch to help with the issue you experienced. If you need any further help, please call our Family Service Team on 03330 140146 or email [email protected] Response date: 5th January 2021

The Family Building Society is a Flexible Building Society who are willing to listen.

Thankfully The Family Building Society were able to help us. A few years ago. as a retired couple with a substantial pension for life, we found it very difficult to obtain a mortgage. At the time we were told by various companies that if we had a regular salary from an Employer we might be considered. A good pension and other strong investments were not recognised. Particular, due to the Covid virus people are struggling to pay their mortgages and in many unfortunate cases have been made redundant from the salaried jobs. We, having a secure pension for life, have continued to repay our mortgage on time. Reviewed on: 20th November 2020

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Family Building Society: Mortgages reviews

74% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Mortgages now

Family Building Society Mortgages reviews (468)

Help with further advance

Friendly, Approachable, Efficient

A very satisfied customer...and then some!

Friendly accessible courteous

Exemplary service

Very Happy House Owners

Fantastic Company

re-mortgage

Avoid

The Family Building Society is a Flexible Building Society who are willing to listen.

Review Family Building Society: Mortgages now

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