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Family Building Society: Savings reviews

Name: Savings
Rating: 4.46 (725 reviews)

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4.56

Based on 725 reviews, last reviewed 24th Apr 2025

121% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

Excellent!!!! Online application easy and straightforward. Today I phoned and was speaking to Lisa Adam’s who was very friendly and quickly answered my query. Thank... Read more Reviewed on: 24th April 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (725)

Review of the Family Building Society, Savings:

I am delighted by the fantastic service

I contacted by phone Family BS on thursday and Friday 21st and 22nd November 2024. Both ladies whom dealt with my calls were fantastic, I am pleased to say that the nature of my 2 calls were dealt with in the most polite and professional manner I was in fact so impressed that after my bond matured I re invested again into a new savings account with the Family BS. Keep up the fantastic service that the telephone operators provide I am really pleased with their way of dealing with queries. A brilliant experience which in this day and age is most refreshing. Neil Iliffe Reviewed on: 23rd November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 26th November 2024

Excellent!!!!

Online application easy and straightforward. Today I phoned and was speaking to Lisa Adam’s who was very friendly and quickly answered my query. Thank you!!!!! Reviewed on: 24th April 2025

Knowledgeable, very helpful and efficient.

Knowledgeable, very helpful and efficient. Nothing was too much trouble. Reviewed on: 23rd April 2025

We dealt with a very pleasant young man who went thr...

We dealt with a very pleasant young man who went through security questions. However, my father is very elderly, and was finding it difficult to answer. We could have returned the questionnaire back but had not received an envelope so we had to phone. It would have been useful to have been aware of all of the questions eg national insurance number (which we could not find) beforehand. Otherwise, the gentleman was very kind and professional. Reviewed on: 22nd April 2025

general feedback

easy to speak to a person and apply instructions to my account. Reviewed on: 22nd April 2025

Good interest while it lasts, and good customer service

I've been with Family BS for a few years. They are one of several banks/building societies who regularly offer competitive interest rates. Sadly, as with all banks, you have to keep an eye for interest rates later being lowered. Particularly disappointing that the windfall bond has recently become a lot less attractive. Customer service is good - It's refreshing to get through reasonably quickly by phone and for me it's a big help to get a customer services agent with a British accent as I really struggle with accents. However the customer service line would ideally be open for longer as sometimes you need help outside of office hours. Reviewed on: 17th April 2025

Great savings products; easy to deal with; good / ho...

Great savings products; easy to deal with; good / honest customer service Reviewed on: 17th April 2025

Absolutely 100% .

Absolutely 100% . Polite, knowledgeable staff. An absolute find. Reviewed on: 17th April 2025

Excellent

Clear precise and patient Guy and Donnika were excellent Reviewed on: 17th April 2025

Very helpful and polite support

Had trouble with confirming my withdrawal but soon sorted out by support staff. Note that I very much dislike being forced into comments. Reviewed on: 16th April 2025

Excellent Service

Had occasion to open a Fixed Rate Bond this morning. Lisa could not have been more helpful in talking me through the process. Such quality ‘front of office’ staff members gives one an assurance that is most needed in today’s financial climate. Thanks Lisa Reviewed on: 16th April 2025

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