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Family Building Society: Savings reviews

View other Family Building Society products
4.54
Based on 1,040 reviews, last reviewed 26th Aug 2025
60% increase in 5 star reviews
in the past 90 days
240% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

My operator was excellent and managed my issue effic... My operator was excellent and managed my issue efficiently Reviewed on: 26th August 2025
no's avatar
no

Latest lowest rating:

1

Hopeless. Hopeless. I have 150,000 to save and o cannot open an account. The interface and support is useless Reviewed on: 18th August 2025
Brian J's avatar
Brian J
Visit provider site Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1040)

Review of the Family Building Society, Savings:

I am delighted by the fantastic service

5
I contacted by phone Family BS on thursday and Friday 21st and 22nd November 2024. Both ladies whom dealt with my calls were fantastic, I am pleased to say that the nature of my 2 calls were dealt with in the most polite and professional manner I was in fact so impressed that after my bond matured I re invested again into a new savings account with the Family BS. Keep up the fantastic service that the telephone operators provide I am really pleased with their way of dealing with queries. A brilliant experience which in this day and age is most refreshing. Neil Iliffe Reviewed on: 23rd November 2024
Delighted with the service's avatar
Delighted with the service
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 26th November 2024
The Family Building Society Logo
Family Building Society

My operator was excellent and managed my issue effic...

5
My operator was excellent and managed my issue efficiently Reviewed on: 26th August 2025
no's avatar
no

Took awhile to answer the phone.

5
Took awhile to answer the phone. Hence, I asked for call back. Call back was quick. Reviewed on: 26th August 2025
Melina a's avatar
Melina a

Locked Out if Account

5
I had been locked out of the account and the customer service person was very patient and helped me at every stagem Reviewed on: 26th August 2025
Kathryn M's avatar
Kathryn M

Polite, prompt response, very helpful with my request

4
Polite, prompt response, very helpful with my request Reviewed on: 22nd August 2025
Sunita's avatar
Sunita

Knowledgeable, friendly staff

5
A friendly service and was able to answer my question and was knowledgeable on my query Reviewed on: 22nd August 2025
Graham P's avatar
Graham P

Excellent service

5
The online service was easy to use & when I’ve needed to speak to a person they were very helpful Reviewed on: 22nd August 2025
Carole W's avatar
Carole W

help with new 12 MAY online registration

5
help with new 12 MAY online registration Reviewed on: 21st August 2025
john W GAYLON's avatar
john W GAYLON

I was making inquiries about transfering an ISA into...

5
I was making inquiries about transfering an ISA into my account with you and Lisa Adams was very helpful in advising me what I had to do. Reviewed on: 21st August 2025
MARGARET THORNTON's avatar
MARGARET THORNTON

Caring service

4
Took time and patiently resolved my queries Reviewed on: 20th August 2025
Harivadan P's avatar
Harivadan P

Excellent service

5
Excellent service from William who was most helpful Reviewed on: 20th August 2025
Caro T's avatar
Caro T

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