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Family Building Society: Savings reviews

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4.54
Based on 1,304 reviews, last reviewed 29th Apr 2026
11% increase in 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Online access problem. I had a problem with my online access today. I was all sorted out over the 'phone very patiently and efficiently. Reviewed on: 29th April 2026
David G's avatar
David G

Latest lowest rating:

1

Mutuality and its practice within our building society Mutuality and its practice within our building society I have been a Member of our building society for many years and have found it to be exemplary b... Read more Reviewed on: 27th April 2026
David Henry's avatar
David Henry
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1304)

Family Building Society Review

1
Changing my nominated bank account was a difficult and unnecessary complicated process Reviewed on: 13th August 2021
FR's avatar
FR

Excellent telephone welcome

5
Linda Franklin made me feel as though I was the only person to ring the society that day. It was a unique telephone conversation. She was very helpful, interested and sympathptic. And I was a stranger. It makes me want to join the society so much. Thank you. Reviewed on: 4th August 2021
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear that you had such a positive experience with us. Response date: 6th August 2021
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Family Building Society

Family Building Society Review

5
So kind and patient. Above and beyond. Reviewed on: 3rd August 2021
FR's avatar
FR

Family Building Society Review

5
By email, I asked specific details about ISA transfers involving non compatible transfer time limits. The response, by email, was back in an hour. Reviewed on: 13th July 2021
FR's avatar
FR

Worst banking experience I have ever had

1
The online service is clunky. Support is only available during working hours. I am trying to transfer funds to another ISA and I am being made to jump through a number of hurdles that seem to change every time I do them. There was never this many hurdles in place when I was depositing my money into the account. Would not recommend this account to anyone Reviewed on: 7th July 2021
Nick Gray's avatar
Nick Gray
Reply from Family Building Society We’re very sorry to hear about the issues you’ve experienced with our Online Service. I believe we’ve now received the information required and have been able to close your account. However, if you do need any further help please don’t hesitate to contact us by emailing [email protected] or calling our Family Service Team on 03330 140144. Thank you Response date: 19th July 2021
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Family Building Society

Family Building Society Review

5
This Society is highly organised and very friendly when you call them------------top class Reviewed on: 3rd July 2021
FR's avatar
FR

Difficulty Closing Savings Account on Maturity

1
Call Back Service Not as stated. 1st call over a week later when told too & account will now be closed could only say "have a good day" A 2nd call back was a week after that, a joke. Closure papers signed as requested but rejected twice on technicality. Needed to go personally to the branch. I had banked with them since National County Days. Standards very much poorer now. Reviewed on: 2nd July 2021
David Bishop's avatar
David Bishop
Reply from Family Building Society I’m very sorry to hear about the issues you’ve experienced on closing your account. I believe you’ve now spoken to our New Business Team and as soon as we receive your documents we can close the account for you. If you need any further help, please don’t hesitate to contact us by emailing [email protected] or calling our Family Service Team on 03330 140144. Thanks Response date: 6th July 2021
The Family Building Society Logo
Family Building Society

Windfall Bond - Winner

5
Just been notified by Family Building Society that we have won £1000 in the prize draw. We have never been fortunate to win a prize in the past so this has made us really exciited. Thank you Family Building Society for promoting an excellent product. Reviewed on: 21st May 2021
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Congratulations on your win! Response date: 25th May 2021
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Family Building Society

A positive experience

5
What can I say, my whole experience of the family building society has been very positive. Reviewed on: 21st May 2021
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thanks for your review! Response date: 25th May 2021
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Family Building Society

Family Building Society Review

4
Please email when monthly prize draw issued Reviewed on: 18th May 2021
FR's avatar
FR

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