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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1154 reviews)

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4.55

Based on 1,154 reviews, last reviewed 11th Nov 2025

37% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

extremely helpful extremely helpful and charming lady - Ali Hopkins - answered all my queries and provided appropriate forms Reviewed on: 11th November 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1154)

Appreciative

Good communications short and simple ! Reviewed on: 28th July 2019

great local company!

so nice to have a local company who are always friendly and helpful. Interest rates are always near the top and I always feel that as a company I can recommend with a clear conscience! Reviewed on: 28th July 2019

Lump sum investment bonds.

£10000 bonds are an innovative idea and simple to invest. Just what a lot of investors would like. Reviewed on: 28th July 2019

Good rates

Simple straightforward and good value. Reviewed on: 28th July 2019

WEBSITE HARD TO GET INTO again

I very carefully keyed in my memorable word letters three times; but now locked out, as not accepted. Reviewed on: 27th July 2019

Reply from Family Building Society Hi Mr Bygott, thanks for your feedback and I am sorry you are having trouble accessing your account online. I understand that you've spoken to Gill in our Family Service Team today about getting this sorted. If you are still experiencing problems, please give us a call 03330 140144. Thanks, Vicky Response date: 29th July 2019

Efficient service

I have a number of savings accounts with the Family Building Society. All dealings with them have been managed professionally and efficiently and I would recommend them to anyone wanting a stress free transaction Reviewed on: 27th July 2019

Good rates.

Good rates of interest and easy to set up account. Reviewed on: 27th July 2019

Windfall Bond better than Premium Bond

While the 'star' prizes of the FBS Windfall Bond are not as large as Premium Bonds, the odds of winning are much better. Reviewed on: 27th July 2019

efficient service

Very efficient service, easy to get to talk to staff at head office. Reviewed on: 27th July 2019

Innovative and Competent

A forward thinking building society trying to support society as it is and will be rather than the staid views of some. Good savings products and well capitalized. Reviewed on: 27th July 2019

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