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Family Building Society: Savings reviews

4.54
Based on 1,304 reviews, last reviewed 29th Apr 2026
6% increase in 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Online access problem. I had a problem with my online access today. I was all sorted out over the 'phone very patiently and efficiently. Reviewed on: 29th April 2026
David G's avatar
David G

Latest lowest rating:

1

Mutuality and its practice within our building society Mutuality and its practice within our building society I have been a Member of our building society for many years and have found it to be exemplary b... Read more Reviewed on: 27th April 2026
David Henry's avatar
David Henry

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1304)

Excellent service

4
My accounts are managed on line but my experience has been that when I need to contact them they have offered great support- knowledgable, reasonably quick to resolve an issue ; and they answer the phone promptly! Reviewed on: 25th November 2020

Windfall account

4
Easy enough to open, good service, fun way to invest Reviewed on: 25th November 2020

Great staff and great products

5
We are modest users only with two savings products one of which was a Power of Attorney Account. With other institutions the procedure for opening such an account was fraught with difficulties. With the FBS it was simple but thorough and secure with staff being very helpful throughout. Reviewed on: 25th November 2020

The most consistent savings rates

4
Have been with the Society for over 30 years. Their rates are rarely uncompetitive Reviewed on: 24th November 2020

Excellent service from staff, who are excellently led.

5
Although, they offer excellent online facilities - my preferred way-if you have to use the phone there is easy access and if a helpful answer is not immediately possible, you are rung back in good time. Reviewed on: 24th November 2020

Great service

5
I always feel welcome when I visit the Epsom branch and this encourages me to continue using FBS. I have always found a competitive account. Reviewed on: 23rd November 2020

Very Good

5
Know what they are doing unlike the banks Reviewed on: 22nd November 2020

A very good Building Society

5
Always polite and helpful whenever I have had occasion to phone with a query. Reviewed on: 21st November 2020

Excellent Company

5
Feel our money is safe with The Family Building Society Reviewed on: 20th November 2020

great product

5
ISA pays good interest rate. usually one of the highest on the market. Reviewed on: 20th November 2020

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