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Family Building Society: Savings reviews

4.51
Based on 646 reviews, last reviewed 8th Jan 2025
24% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
72%
See only 4 star reviews
14%
See only 3 star reviews
5%
See only 2 star reviews
3%
See only 1 star reviews
6%

Latest highest rating:

5

Sumaya was so patient and kind helping me to log on... Sumaya was so patient and kind helping me to log on when I was blocked as memorable information would not be accepted. Not brilliant tech-wise and she... Read more Reviewed on: 8th January 2025
Claire R's avatar
Claire R

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024
Carol S's avatar
Carol S

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (646)

Review of the Family Building Society, Savings:

savings account

4
Interest rate is not too bad and customer service ok Reviewed on: 13th August 2023
Reply from Family Building Society Thank you for taking the time to give us your feedback. Response date: 14th August 2023
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Family Building Society

Serena professional and cheerful.

5
Serena answered all my questions professionally and cheerfully to enable me to go ahead and apply to open an ISA for my friend as his Power of Attorney. Reviewed on: 12th February 2024
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Serena was professional and cheerful! Response date: 22nd February 2024
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Family Building Society

Serena was very professional and clearly explained y...

5
Serena was very professional and clearly explained your product. Reviewed on: 8th February 2024
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Serena was very professional! Response date: 22nd February 2024
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Family Building Society

Lost details

5
Had lost my details, had a very helpful lady (who had a passion for south wales) deal with and sort my issue Reviewed on: 6th February 2024
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our service was very helpful! Response date: 22nd February 2024
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Family Building Society

Great website great rates what more do you want.

5
Great website great rates what more do you want. Reviewed on: 3rd February 2024
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our website and rates were great! Response date: 22nd February 2024
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Family Building Society

only sent my enquiry earlier.

5
only sent my enquiry earlier. great costomer service! Reviewed on: 2nd February 2024
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our service was great! Response date: 22nd February 2024
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Family Building Society

Great Customer Service for savings

5
I had a query about opening a new savings account so rang Customer Service. Amazed to be put through very quickly. My query was dealt with by Aimee in a very efficient and friendly way. Great to not have to waste time with AI as is now normally the case with banks. Highly recommend Family B S . Reviewed on: 31st January 2024
Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear that you found our customer service was great! Response date: 22nd February 2024
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Family Building Society

Family Building Society was a "no brainer" .

5
Set up Family Building Society account yesterday, was very easy to follow instructions. The first deposit of £100 immediately showed up on my new account which was very reassuring , just used my bank card. Once I had been verified and sent the secure code which was emailed to me, all account features were available including withdrawing money. Really impressed with the security checks as I don't want anyone else to get my money! Have transferred most of current account money , even "rainy day money" as my bank only offers 0.1% on my current account. So being with the Family Building Society is a "no brainer" at 5.04%! Had a query today and requested a "call back" and Jacob rang me a few hours later, brilliant customer service. I can't even ring my bank these days. Thanks again to the FBS team for making the experience so good! Reviewed on: 23rd January 2024
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you were really impressed by our service! Response date: 7th February 2024
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Family Building Society

Cash ISA on-line assistance

5
Mia was really helpful, knowledgeable and professional - assisting me with uploading docs to confirm my new Cash ISA account and amending personal details. Reviewed on: 22nd January 2024
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found Mia was really helpful! Response date: 7th February 2024
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Family Building Society

Good customer service & competitive interest rates.

5
I opened a savings account with the Family Building Society as it is a name I know and the interest rate was quite good. Since then, the interest rate has risen and is now even more competitive, so they score well on value for money and competitiveness. However it is in the area of Customer Service that they score highly, being both very friendly and also very helpful. I spoke to Aaron today and he was able to deal with my questions quickly and knowledgably. The online presence of The Family Building Society makes it accessible to anyone, wherever they are, but they also have branches in Surrey and I would guess the personal service for those who can get to the branches will be no less rewarding than my telephone interaction today with Aaron. Reviewed on: 18th January 2024
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found our customer service was good, and you found our rates are competitive! Response date: 7th February 2024
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Family Building Society

Efficient, friendly and helpful customer service

5
By today's standards it was a fairly short wait you get through on the phone. Jacob was most helpful and able to answer all my queries. Reviewed on: 8th January 2024
Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you found us efficient, friendly and helpful! Response date: 10th January 2024
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Family Building Society

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