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Jay Gee

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Review of the Family Building Society, Savings:

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Good customer service & competitive interest rates.

I opened a savings account with the Family Building Society as it is a name I know and the interest rate was quite good. Since then, the interest rate has risen and is now even more competitive, so they score well on value for money and competitiveness. However it is in the area of Customer Service that they score highly, being both very friendly and also very helpful. I spoke to Aaron today and he was able to deal with my questions quickly and knowledgably. The online presence of The Family Building Society makes it accessible to anyone, wherever they are, but they also have branches in Surrey and I would guess the personal service for those who can get to the branches will be no less rewarding than my telephone interaction today with Aaron. Reviewed on: 18th January 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found our customer service was good, and you found our rates are competitive! Response date: 7th February 2024

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