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Family Building Society: Savings reviews

Name: Savings
Rating: 4.42 (635 reviews)

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4.50

Based on 635 reviews, last reviewed 25th Nov 2024

133% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

Excellent The service from David Hobbs from Family BS has been amazing. I have had many accounts with many banks and building societies but nothing has been qui... Read more Reviewed on: 25th November 2024

Latest lowest rating:

2

I shouldn't have to get in touch and wait several da... I shouldn't have to get in touch and wait several days to get a statement Reviewed on: 7th October 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (635)

Review of the Family Building Society, Savings:

IT'S GOING DOWN!

For those of us who stayed loyal to the Society's Windfall Bond during its uncompetitive days when the interest rate fell to 0.1% (being paid at Bank Rate), what a disappointment it is (now that the bank rate has risen substantially) that the Society is giving itself the right to pay less than bank rate from October, and that notice of this rather major change is tucked away towards the end of the second page of it's advisory letter. We lost out at 0.1% knowing that the bank rate would eventially rise, but I'll predict will not gain for long on its return to a competitive rate thanks to this rather disappointing, unecessary, change! Family values? I'll be checking and reporting future changes on here. Reviewed on: 22nd July 2024

Reply from Family Building Society Dear customer We're sorry to hear that you’re unhappy with our updated Windfall Bond T&Cs. The Windfall Bond has always had potential to pay less than Bank of England Bank Rate, and this isn’t a new change within this cohort of T&C changes. What we have changed is when we are able to review the linkage to Bank of England Bank Rate. Previously this was constrained to an annual review every November, which we have now changed, so it could be any time (from 1st October onwards). It’s also been a number of years since the Bank of England Bank Rate was at 0.10% (2020 to 2021). The Windfall Bond has been paying 5.25% since 1st September 2023 (reflective of the Bank of England Bank Rate changing to 5.25% in August 2023). Although you may be concerned about the interest rate paid, Windfall Bond savers also have the opportunity of winning a prize of up to £50,000 each month. The monthly free prize draw (and therefore the chance of winning a prize) continued throughout the period when Bank of England Bank Rate was at its historic low in 2020. Whilst we have made several enhancements to the monthly free prize draw (in addition to changing when we are able to review the product’s linkage to Bank of England Bank Rate), if you are unhappy with the new changes, you can give us notice and close your account before the new T&Cs are effective on 1st October. Please contact us by telephone if you wish to set notice to close your account. Kind regards Family Building Society Response date: 25th July 2024

We found the website easy to use and the telephone

We found the website easy to use and the telephone customer service very friendly and helpful Reviewed on: 11th November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024

The staff in the branch are very polite, friendly an...

The staff in the branch are very polite, friendly and knowledgeable - they know their products and are very helpful.If you need to ring up head office, they are very helpful and efficient. What more do you want! Reviewed on: 11th November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024

Good selection of innovative products.

Good selection of innovative products. Always someone to answer the phone without the long waits experienced with some competitors. Reviewed on: 8th November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024

Very helpful customer service agent who went out of...

Very helpful customer service agent who went out of his way to find the answers to my questions.. Reviewed on: 25th October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024

Superb Customer Service

Spoke to Lisa in Customer Service who was eager to help with my query. Friendly, helpful and professional Lisa quickly put my mind at rest by clarifying the concern I had raised. Thank you Lisa for all your help, it was lovely to speak to you. Just brilliant customer service! Reviewed on: 24th October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 6th November 2024

Excellent Customer Service

I have always had excellent customer service since opening a savings account with this building society. The online service is easy to use and they keep you up to date regarding balance, interest and any changes to your account. Reviewed on: 23rd October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024

Great customer service

The member of staff I spoke to was very friendly and helpful and dealt with my query quickly and efficiently Reviewed on: 18th October 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our customer service was great! Response date: 21st October 2024

Very professional and most accommodating

Very professional and most accommodating Reviewed on: 17th October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us very professional and accomodating! Response date: 21st October 2024

A thoroughly friendly and efficient organisation.

A thoroughly friendly and efficient organisation offering an exciting investment. Exciting because every month there is the chance of a cash prize from my investment whilst earning a good chunk of interest. Long may it continue. Reviewed on: 15th October 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear your positive feedback! Response date: 16th October 2024

Windfall Bond Win

I recently won a Windfall Bond of £1000. Reviewed on: 8th October 2024

Reply from Family Building Society Thank you for your review, congratulations on your win! Response date: 10th October 2024

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Family Building Society: Savings reviews

133% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Family Building Society Savings reviews (635)

IT'S GOING DOWN!

We found the website easy to use and the telephone

The staff in the branch are very polite, friendly an...

Good selection of innovative products.

Very helpful customer service agent who went out of...

Superb Customer Service

Excellent Customer Service

Great customer service

Very professional and most accommodating

A thoroughly friendly and efficient organisation.

Windfall Bond Win

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