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Family Building Society: Savings reviews

Name: Savings
Rating: 4.43 (654 reviews)

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4.52

Based on 654 reviews, last reviewed 24th Jan 2025

29% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

So far, so good Very helpful staff on the 'phone Reviewed on: 24th January 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (654)

Review of the Family Building Society, Savings:

So happy to be a part of this society

So efficient and professional. Always a pleasure to talk to them on the phone. Always pleasant and friendly - thank you. Reviewed on: 17th May 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Peter. We are so pleased to hear that you are happy to be a part of this society. Response date: 18th May 2022

Family Building Society Branch Review

It is very easy whenever I come in, and every staff member is incredibly helpful. Reviewed on: 4th August 2023

Family Building Society Branch Review

I received very good service from the team at Family Building Society. Reviewed on: 4th August 2023

Family Building Society Branch Review

I am very happy with the service that I receieved. Reviewed on: 4th August 2023

Getting money out - more hoops than a can of spaghetti

My husband and i an account which we have had for over ten years it a fixed rate with access at maturity. BIG MISTAKE getting that one, we need some of that money now but the building society say unless we an give them a reason for the withdrawal that THEY thing is reasonable the answer is no. When we said it is for medical care , however, they want an invoice before they will release OUR money. Now i understand that there are terms and conditions that need to be up held but really one withdrawal in 10 years never touch it previously then to be told that i have to PROVE that the reason I want our money has to meet with faceless nameless peoples views of what they think is valid. Ridiculous, roll on maturity we will be off like a shot. PLEASE look carefully at the account you have as there is no humanity here. Reviewed on: 24th July 2023

Reply from Family Building Society Hi Kate The 1 Year Fixed Rate Bond you hold is a fixed term account where there is no access to the funds before maturity. This is clearly stated in all the paperwork we provide. Any requests for early access to funds are referred to our Executives and will only be considered in cases of extreme financial hardship, (and evidence of this would be required). The money we lend on mortgages is determined by the savings that we hold, so any decision to release funds early, has an impact. We also need to apply consistency and treat customers fairly. I’m sorry you remain unhappy. Response date: 26th July 2023

Family Building Society Branch Review

The staff were very helpful and pleasant. Thank you, Sara. Reviewed on: 19th July 2023

Family Building Society Branch Review

Everything was exactly as I expected. Reviewed on: 19th July 2023

Family Building Society Branch Review

Perfect service and very friendly. Reviewed on: 19th July 2023

Family Building Society Branch Review

As their name suggests, a very family friendly building society. Always a pleasure to see Karen and Sara in branch. Reviewed on: 19th July 2023

Very satisfied new customer

I have invested with many building societies over the years, and have been very impressed with the way The Family Building Society has dealt with my initial application. I particularly like the posted savings certificate and letter, together with Dedicated Contact Details etc. I know we should be heading for a paperless world, but I do like to keep some hard copies on file. Reviewed on: 15th July 2023

Reply from Family Building Society Thank you very much for taking the time to leave us a review, it's great to hear that you're a satisfied new customer. Response date: 18th July 2023

Online Saver

Super easy and quick opening of a savings account online at competitive rates. The Family Society followed up quickly with email and paper confirmation. Reviewed on: 12th July 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased that you found opening an account quick and easy! Response date: 13th July 2023

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Family Building Society: Savings reviews

29% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (654)

So happy to be a part of this society

Family Building Society Branch Review

Family Building Society Branch Review

Family Building Society Branch Review

Getting money out - more hoops than a can of spaghetti

Family Building Society Branch Review

Family Building Society Branch Review

Family Building Society Branch Review

Family Building Society Branch Review

Very satisfied new customer

Online Saver

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