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Family Building Society: Savings reviews

Name: Savings
Rating: 4.43 (654 reviews)

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4.52

Based on 654 reviews, last reviewed 24th Jan 2025

29% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

So far, so good Very helpful staff on the 'phone Reviewed on: 24th January 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (654)

Review of the Family Building Society, Savings:

So happy to be a part of this society

So efficient and professional. Always a pleasure to talk to them on the phone. Always pleasant and friendly - thank you. Reviewed on: 17th May 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Peter. We are so pleased to hear that you are happy to be a part of this society. Response date: 18th May 2022

Website login Useless

Can't do anything with the account. As soon as I log in and try to do access my account I find I've been logged out again. I have to log again and again and again and I never get the chance to do anything. Money sent to the building society does not appear in my account. I get email notification of a message and to log in to read but as soon as I click on messages I am logged out again. Reviewed on: 12th July 2023

Reply from Family Building Society We are sorry to hear that you have had some issues opening an account with us. Please telephone our Online Support Team on 03300 243406 who’ll be delighted to help. If we’re busy, you can request a call-back, which will retain your place in the queue. Please note that you need to hold on until the end of the message to register a call-back successfully. We look forward to hearing from you. Kind regards, Family Building Society Response date: 13th July 2023

Easy to set, excellent savings interest rate

Easy to set up the online account. Emails at every stage. Great savings rate. Only annoying thing was that I had to send my signature by post and not able to upload an electronic copy Reviewed on: 11th July 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we take on board all feedback to continuously improve our service.. Response date: 12th July 2023

New customer - Excellent experience

Tuesday 11.07.23 I have opend an account on line because of the attractive interest rate and easy on line access to funds. The experience has been excellent. I have contacted FBS by logging into account, and on Telephone. No problem at all. There has also been confirmation by email text and post. Just what I wanted to feel save with on line banking. Thank you. Eric. J. Reviewed on: 11th July 2023

Reply from Family Building Society Thank you so much for taking the time to leave us this review, it's great to hear that you had an excellent experience with us! Response date: 12th July 2023

Simple but secure online sign-up

I put some money into the Easy Access account Reviewed on: 10th July 2023

Reply from Family Building Society Thank you for your feedback we're pleased to hear you found the process simple but secure. Response date: 11th July 2023

The worst bank on the planet!

Website is a shambles. Can't be contacted at the weekends! (Otherwise I would have closed my account on Saturday!) Now waiting (14 minutes and counting) to get through to them on the phone to close it! Reviewed on: 10th July 2023

Reply from Family Building Society Thank you for your feedback. We are always keen to improve our service to customers and your comments have been passed on to the relevant department for review. Response date: 1st August 2023

Total waste of time

Despite my wife and having lived in the same house for 30 years and been with a UK building society for as long FBS said they could not verify our details and needed passport driving licence or certified copies by a solicitor Reviewed on: 9th July 2023

Reply from Family Building Society Thank you for your comments and I’m sorry to hear of your dissatisfaction. Please either call our Family Service Team on 03330 140144 or request a callback at a time that suits you via: https://www.familybuildingsociety.co.uk/contact-us/request-a-callback. We will go through this with you and explain the reasons why this occurs. Response date: 10th July 2023

Problems with their computer systems

I had to make a number of online applications and many telephone calls to eventually get the application up and running. This was due to the society's computer systems. I spoke to a couple of ladies but it was Louise who I had quite a few conversations with. She was very helpful, humorous and pleasant and she eventually was the person who sorted it out, so well done Louise. I wish all customer services employees offered and delivered a service in the manner she did. Thank you. Reviewed on: 7th July 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're sorry to hear of your delay to set your application up, but pleased that this was solved for you. Response date: 10th July 2023

Refreshing and professional

I had a hiccup applying online hence ringing. I was impressed that the phone number was visible often it's hard to find with some companies. The guy I spoke to is a credit to the company, pleasant, plenty of product knowledge, very helpful indeed - thank you Reviewed on: 5th July 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you found our service refreshing and professional! Response date: 6th July 2023

A Breath of Fresh Air

Spoke with a chap called Arron this morning. Scoring him 10/10 for the courteous customer service with nothing too much trouble. In this day & age such is a rarity that leaves a memorable message in the mind of the Customer. I cannot speak highly enough. Thank you, Thank you! Mike K. Reviewed on: 19th June 2023

Reply from Family Building Society Thank you for your feedback. We're pleased to hear you found us a breath of fresh air! Response date: 20th June 2023

Approachable by phone and helpful

As more high-street banks close, being able to talk to a real person not a bot, and without waiting forever is increasingly important. Vital when it involves money. The FBS can be reached by phone and the operatives are polite and efficient. Gill helped me do what I wanted to do today. Reviewed on: 16th June 2023

Reply from Family Building Society Thank you very much for taking the time to leave us a review, we're so pleased to hear you found our service polite and efficient. Response date: 20th June 2023

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