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Family Building Society: Savings reviews

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4.49
Based on 665 reviews, last reviewed 11th Feb 2025
22% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
72%
See only 4 star reviews
14%
See only 3 star reviews
5%
See only 2 star reviews
3%
See only 1 star reviews
6%

Latest highest rating:

5

Call was answered promptly and sound advice provided Call was answered promptly and sound advice provided Reviewed on: 11th February 2025
Chris Pitt's avatar
Chris Pitt

Latest lowest rating:

1

A very dishonest society I purchased the windfall bond from Family Building Society as I liked the chance of winning a cash prize, what Family Building Society never told thei... Read more Reviewed on: 8th February 2025
Richard's avatar
Richard
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (665)

Review of the Family Building Society, Savings:

So happy to be a part of this society

5
So efficient and professional. Always a pleasure to talk to them on the phone. Always pleasant and friendly - thank you. Reviewed on: 17th May 2022
Peter Airey's avatar
Peter Airey
Reply from Family Building Society Thank you for taking the time to leave us a review Peter. We are so pleased to hear that you are happy to be a part of this society. Response date: 18th May 2022
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Family Building Society

RUBBISH

1
USELESS COULD NOT HELP AT ALL THROUGHOUT Reviewed on: 8th March 2023
HOWARD CORNWELL's avatar
HOWARD CORNWELL
Reply from Family Building Society Thank you for your comments and I’m sorry to hear of your dissatisfaction. I understand you spoke with Nicole this morning, and she assisted you in completing what you required, we're pleased your issue has been resolved. Please don't hesitate to give us a call on 03330 140144 if you'd like assistance in the future. Response date: 9th March 2023
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Family Building Society

Family Building Society Branch Review

5
Girls are always so friendly and helpful, so there is nothing I can think of to improve. Reviewed on: 17th February 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
All was good. No change please. Reviewed on: 17th February 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
Great staff. Service with a smile always. Reviewed on: 17th February 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
Please continue to have a counter service. Your knowledgeable staff make all queries so much more easy to resolve. Reviewed on: 17th February 2023
Verified Member's avatar
Verified Member

Request for savings info

4
Following info from HMRC I rang to ask for info forwarded to HMRC. I spoke to David who acceded to my request. He was very polite and helpful. Unfortunately the info I received (not from him) was not relevant. A second phone call resolved the matter. Reviewed on: 17th February 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thanks for taking the time to leave a review, we're pleased to hear that David was helpful for you! Response date: 20th February 2023
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Family Building Society

Family Building Society Branch Review

5
Nothing to be improved - I much prefer to do in person even though I am not local. I don't like online only. Reviewed on: 1st February 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
I have dyscalculia and online banking is very difficult, so not reserving all favourable rates for online only would be very considerate (applies to all banks and building societies). Reviewed on: 1st February 2023
Verified Member's avatar
Verified Member

Great customer experience and prompt replies to questions

4
I invested in a Family Building Society Windfall Bond. Have never heard of the company I did some research and still felt nervous! I am pleased to say I found all interactions prompt, efficient and professional. A mobile friendly webpage would be a useful improvement, that is a minor point. Reviewed on: 14th January 2023
Claire B's avatar
Claire B
Reply from Family Building Society Thank you for taking the time to leave us a review Claire. We are pleased to hear that you found our customer service and prompt replies to be great. We will also pass your feedback on to the relevant teams to consider any improvements going forward. Response date: 16th January 2023
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Family Building Society

great personal service

5
Staff answer the phones immediately, are friendly, patient and well informed. Products also. competetive. Only. critique , your inability to accept bank transfers have resulted in delay to completions . I think you should as a financial business review this situation. Reviewed on: 29th December 2022
Geoff Dowling's avatar
Geoff Dowling
Reply from Family Building Society Thank you for taking the time to leave us a review Geoff. We are so pleased to hear about your experience with us. We will pass on your comments regarding bank transfers to the relevant departments so that we can consider any improvements going forward. Response date: 6th January 2023
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Family Building Society

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