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Family Building Society: Savings reviews

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4.51
Based on 668 reviews, last reviewed 24th Feb 2025
31% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
72%
See only 4 star reviews
14%
See only 3 star reviews
5%
See only 2 star reviews
3%
See only 1 star reviews
6%

Latest highest rating:

5

The lady I spoke to today was helpful and my questio... The lady I spoke to today was helpful and my questions were answered efficiently. Reviewed on: 24th February 2025
Sheila Briggs's avatar
Sheila Briggs

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024
Carol S's avatar
Carol S
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (668)

Review of the Family Building Society, Savings:

So happy to be a part of this society

5
So efficient and professional. Always a pleasure to talk to them on the phone. Always pleasant and friendly - thank you. Reviewed on: 17th May 2022
Peter Airey's avatar
Peter Airey
Reply from Family Building Society Thank you for taking the time to leave us a review Peter. We are so pleased to hear that you are happy to be a part of this society. Response date: 18th May 2022
The Family Building Society Logo
Family Building Society

Savings review

5
Brenda is so helpful and knowledgeable Reviewed on: 31st December 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Old news article needs updating. TV Reviewed on: 19th December 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
I like the service and help I receive in the branch office and I often think the interest rate could be better Reviewed on: 19th December 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Staff are always helpful and polite and always very efficient. Most of all always have time to exchange a few words. Reviewed on: 19th December 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Easy to deal with. Very professional. Reviewed on: 19th December 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
An increase in interest rates would be very welcome Reviewed on: 29th November 2019
Epsom branch customer's avatar
Epsom branch customer

A great company

5
Straightforward process for opening my savings account, branch staff very helpful and patient. I will carry on using this building society. Reviewed on: 29th November 2019
Family Building Society Customer's avatar
Family Building Society Customer

Savings review

5
Tried to renew a bond lately and add some to it but my instructions were repeatedly input incorrectly. Very stressful. Reviewed on: 20th November 2019
Epsom branch customer's avatar
Epsom branch customer

Savings Review

5
The inflation tracking savings product I have is ahead of the market in ability to protect the value of my savings, while making a modest growth. However, this product is no longer available and other savings products have interest rates that should be more competitive. Reviewed on: 19th November 2019
Neil's avatar
Neil
Reply from Family Building Society Hi Neil, thank you for your feedback. Our Market Tracker Saver and Market Tracker Cash ISA products are still available online, by post or in our Epsom branch. We have to carefully balance the interests of savers and borrowers while responding to market movements. In a low interest environment we continue to offer (relatively) good savings rates that have appeared frequently in the best buy tables. Thank you for being a customer. Response date: 20th November 2019
The Family Building Society Logo
Family Building Society

Prompt, efficient service.

5
The monthly prize draws add a little fun to The Windfall Bond ! Reviewed on: 16th November 2019
Keith Ebdon's avatar
Keith Ebdon

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