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Family Building Society: Savings reviews

Name: Savings
Rating: 4.44 (668 reviews)

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4.51

Based on 668 reviews, last reviewed 24th Feb 2025

31% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

The lady I spoke to today was helpful and my questio... The lady I spoke to today was helpful and my questions were answered efficiently. Reviewed on: 24th February 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (668)

Review of the Family Building Society, Savings:

So happy to be a part of this society

So efficient and professional. Always a pleasure to talk to them on the phone. Always pleasant and friendly - thank you. Reviewed on: 17th May 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Peter. We are so pleased to hear that you are happy to be a part of this society. Response date: 18th May 2022

Excellent New Customer Experience

I have not had a product with Family Building Society previously but my experience with them from start to finish has been excellent. I did everything I needed to do to open a savings account online and was kept up to date with how my application was progressing and also received correspondence by mail. I also needed to contact the Family B/S by telephone and the two people I spoke to were extremely helpful, friendly and called me back when they said they would. I was so impressed that I have already recommended them to a family member who has also taken out a savings product with them and had the same great experience. Thank you a Family B/S. Reviewed on: 24th October 2019

Highly efficient

Learnt about FBS from Money Saving Expert. Turned about to be good advice. Good website and friendly and efficient telephone service. All good. It does help to have a product with attractive interest rates! Reviewed on: 24th October 2019

Account Opening

I opened a 9 month fixed term savings account. Account had very good rates. I needed to contact customer services a number of times as they needed proof of identity and address. Customer services were very polite and helpful. I did feel the Society was a victim of the success of the account as opening the account and id verification took longer than I would expect due to the high demand for the product; also answering the phone took longer. I do feel however, that this will now have improved. Reviewed on: 24th October 2019

Reply from Family Building Society Hi Mr Evans, thank you for taking the time to leave us a review. You're right, the 9 Month Fixed Rate Bond was very popular so we were particularly busy during that period. I'm sorry that you had to wait longer than usual. Kind regards, Vicky Response date: 25th October 2019

Ease of use

Set up of the account was straightforward. Appears to be easy to manage on-line, although only viewed the account so far. Reviewed on: 24th October 2019

So happy

I opened an account online, it was straightforward and opened immediately. I had a query so messaged staff online, got an answer to my query quickly and in a friendly helpful manner. I am delighted to do business with The Family Building Society, I feel like part of the family! Reviewed on: 24th October 2019

Savings review

It is nice that the three ladies Nicki, Karen and Brenda are always on the counter as they know what they are doing and my account Reviewed on: 26th September 2019

Savings review

Great staff - friendly, and very helpful Reviewed on: 6th September 2019

UNSUBSCIBE

Please unsubscribe me from emails. [Email address removed by Smart Money People]. Where is the link to do this??? Reviewed on: 2nd August 2019

Reply from Family Building Society Hello Mrs Dodd, thank you for getting in touch. I'm sorry you no longer want to receive marketing emails from us. I have unsubscribed you from those emails now. We have to send you servicing emails that relate to the savings accounts you hold with us, so you will still receive these. If you have any further questions, please call our Family Service Team on 03330 140144. Many thanks, Vicky Response date: 6th August 2019

Great service

Quick and friendly. Easy to read inormation Reviewed on: 1st August 2019

Savings review

Keep up your present arrangements! Reviewed on: 1st August 2019

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Family Building Society: Savings reviews

31% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (668)

So happy to be a part of this society

Excellent New Customer Experience

Highly efficient

Account Opening

Ease of use

So happy

Savings review

Savings review

UNSUBSCIBE

Great service

Savings review

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