Smart Money People Logo
Share this page
Link copied

Family Building Society: Savings reviews

View other Family Building Society products
4.51
Based on 668 reviews, last reviewed 24th Feb 2025
31% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
72%
See only 4 star reviews
14%
See only 3 star reviews
5%
See only 2 star reviews
3%
See only 1 star reviews
6%

Latest highest rating:

5

The lady I spoke to today was helpful and my questio... The lady I spoke to today was helpful and my questions were answered efficiently. Reviewed on: 24th February 2025
Sheila Briggs's avatar
Sheila Briggs

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024
Carol S's avatar
Carol S
Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (668)

Review of the Family Building Society, Savings:

So happy to be a part of this society

5
So efficient and professional. Always a pleasure to talk to them on the phone. Always pleasant and friendly - thank you. Reviewed on: 17th May 2022
Peter Airey's avatar
Peter Airey
Reply from Family Building Society Thank you for taking the time to leave us a review Peter. We are so pleased to hear that you are happy to be a part of this society. Response date: 18th May 2022
The Family Building Society Logo
Family Building Society

Savings review

4
Good communication with regard to savings and future changes. Good access to branch staff. Very friendly Reviewed on: 19th July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Your online access is really very difficult. I am still not able to access my online account. E.g. promised a verification code but none was sent. Reviewed on: 19th July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Friendly, well informed, helpful staff. Convenient location. Good interest rates. Variety of products. Reviewed on: 19th July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Personal service and convenience. Would like easier internet access. Reviewed on: 19th July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
The split between two different brand names and two different websites is inconvenient; in particular some clients may miss what is available by not checking both websites. Reviewed on: 19th July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
We like the fact that it is a local Building Society. Good interest rates on savings accounts. Friendly staff. Reviewed on: 19th July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

4
I would like interest rates to be higher. Reviewed on: 19th July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Go back to cap for third parties Reviewed on: 12th July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Easily accessible. Pleasant atmosphere. Reviewed on: 8th July 2019
Epsom branch customer's avatar
Epsom branch customer

Gold Crown Service

5
Very professional an efficient organisation to deal with. The Family Building Society have also demonstrated great customer service. They answer the phone quickly, their staff are respectful, polite, professional, a pleasure to deal with. I wish more organisations could deliver like FBS. Reviewed on: 4th May 2019
Kerry Macreavy's avatar
Kerry Macreavy
Reply from Family Building Society Hi Kerry, thank you for taking the time to leave us a review and to give us such lovely feedback. We really appreciate it. Thanks, Vicky Response date: 7th May 2019
The Family Building Society Logo
Family Building Society

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

Family Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill