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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1197 reviews)

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4.56

Based on 1,197 reviews, last reviewed 6th Jan 2026

60% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Easy to use online and if any problems help is only... Easy to use online and if any problems help is only a phonecall away giving prompy and polite service Reviewed on: 6th January 2026

Latest lowest rating:

1

I’ve tried to call and have been left waiting for 15... I’ve tried to call and have been left waiting for 15mins plus - not good enough Reviewed on: 29th December 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1197)

Very helpful excellent service.

Very helpful excellent service. Explained everything extremely clearly. Reviewed on: 27th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your found us very helpful! Response date: 30th September 2024

Very Helpful Service

I spoke to Dylan. He dealt with my query, and was very helpful. Reviewed on: 25th September 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback, specifically with Dylan! Response date: 27th September 2024

In the end I had to just admit defeat

Tempted by FBS’s Windfall Bonds, I decided to open the full five and deposit the £50k required. This is a process which has to be done online with the money deposited all in one go for each bond. To make things easier for myself I opted to open the five bonds and then transfer the money for all five rather than one at a time. That’s where the issues started. I could open one, I could open two. When I tried to open the third, it wouldn’t let me. So I closed the browser, tried again. Eventually I managed to open number three. I decided to leave the final two until the next day. The next day was more stressful than the day before. Every step of the application process was met with a request to sign in, only to be told on the next page I’d been signed out again for inactivity. Eventually i just gave up. If it’s that difficult to open an account I shudder to think of the issues that would arise depositing cash via their bank account or even trying to retrieve the funds at a later date. The rate may be tempting, however I fear the small extra amount is not worth the stress or worry. Reviewed on: 25th September 2024

Reply from Family Building Society Dear Graham, We're sorry to hear of your experience with us and the issues with opening accounts. This can be due to technical issues such as your browser/cache needing to be cleared. We are looking into developing our web service further, and take all feedback on board. Please call us on 03330 140144 or schedule a call back via: https://www.familybuildingsociety.co.uk/contact-us/request-a-callback so we can go through your account and help you in any way you need. Kind regards, Family Building Society Response date: 30th September 2024

Poor website .

Poor website . No app offered. No clear indication of interest rate. Reviewed on: 24th September 2024

Reply from Family Building Society Thank you for leaving us this review, we are currently reviewing our website and app arrangements. Response date: 27th September 2024

Excellent guidance and advice by customer service

Lisa Adams was excellent in providing advice on guidance on savings account the society provide and how to utilise them effectively. Reviewed on: 24th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback, specifically with Lisa! Response date: 27th September 2024

FIRST CLASS SERVICE

THE LADY I DEALT WITH WAS MOST PLEASANT , KNOWLEDGIBLE AND HELPFUL. BETTER SEVICE COULD NOT BE WISHED FOR. Reviewed on: 23rd September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

Rosie Keysell was very helpful and answered all my q...

Rosie Keysell was very helpful and answered all my questions raised on Junior Saving Account in detail for me to make a decision Reviewed on: 20th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback, specifically with Rosie! Response date: 27th September 2024

The person I dealt with was very helpful and answere...

The person I dealt with was very helpful and answered all my questions & actioned my request efficiently. She was also very pleasant to deal with Reviewed on: 19th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

Request dealt with easily.

My request was easily dealt with and made straightforward. Thank you. Reviewed on: 18th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

Excellent customer experience

Excellent customer experience the team member had great patience helping me sort my issue out and clearly explained what I needed to do and then assisted me to get a satisfactory conclusion to the issue Reviewed on: 17th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

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Family Building Society: Savings reviews

60% decrease in 5 star reviews

80% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1197)

Very helpful excellent service.

Very Helpful Service

In the end I had to just admit defeat

Poor website .

Excellent guidance and advice by customer service

FIRST CLASS SERVICE

Rosie Keysell was very helpful and answered all my q...

The person I dealt with was very helpful and answere...

Request dealt with easily.

Excellent customer experience

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