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Family Building Society: Savings reviews

Name: Savings
Rating: 4.5 (1134 reviews)

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4.54

Based on 1,134 reviews, last reviewed 17th Oct 2025

6% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

I had a great deal of help on the telephone today. I had a great deal of help on the telephone today. Reviewed on: 17th October 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1134)

Interest rates are competitive and communication is...

Interest rates are competitive and communication is excellent Reviewed on: 12th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our communications to be excellent. Response date: 7th May 2024

Great name for a BS, it was like visiting a family, .

I went into the branch and was greeting by very friendly staff. Karen helped me enormously, she helped me fill out my form and put me at ease. She is obviously very experienced and most approachable. I was more than pleased with the service I was given. Many thanks indeed. Reviewed on: 11th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Karen helpful, and that your experience was like visiting family. That's so wonderful news to hear. Response date: 7th May 2024

Very helpful customer service.

Very helpful customer service on the phone today and previously by secure message and email. Reviewed on: 10th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our customer service to be very helpful. Response date: 7th May 2024

Simple and easy communication.

Simple and easy communication. A pleasant experience. Reviewed on: 8th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review! It's always good to hear we're getting it right, so thank you again. Response date: 30th April 2024

Excellent Building Society and Customer Service as a...

Excellent Building Society and Customer Service as always. Luke Green is a very good Ambassador for the Society, He was professional and friendly and had a good knowledge. Reviewed on: 28th March 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback, specifically regarding Luke! Response date: 2nd May 2024

Received excelent help from Serena re ISA

Spoke with Serena Nalden regarding Cash ISA on transferring existing ISA and adding 2024/25 Tax year allowance. She explained it very well and answered my queries effortlessly, very grateful for her help many thanks Serena Reviewed on: 28th March 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you were able to transfer your ISA and that Serena was helpful for you! Response date: 2nd May 2024

Great building society to deal with

Faultless personal customer service and always a pleasure to deal with. Phone calls always answered quickly by UK based staff who are very knowledgeable, competent and professional. I've never been put on hold and have been saving with them for a few years now. Reviewed on: 27th March 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found our customer service was faultless! Response date: 2nd May 2024

I rang to reinvest an 18 month savings bond.

I rang to reinvest an 18 month savings bond. I spoke to Lisa very helpful indeed, clear and very efficient. I asked to take out part of the money plus interest and reinvest the rest. She made it very clear and easy. Reviewed on: 26th March 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you we able to reinvest and that you found Lisa very helpful! Response date: 1st May 2024

Professional work ethic from the staff and with a go...

Professional work ethic from the staff and with a good range of savings accounts Reviewed on: 23rd March 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us professional, with a good range of different accounts! Response date: 1st May 2024

paris was very clear and informative , helpfu...

paris was very clear and informative , helpfull on a problem i had , and patient as am bit rusty on my computer and was talked through the proceedings Reviewed on: 22nd March 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found Paris was clear and informative when helping you! Response date: 1st May 2024

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