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Family Building Society: Savings reviews

Name: Savings
Rating: 4.56 (1378 reviews)

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4.56

Based on 1,378 reviews, last reviewed 25th Jul 2026

14% decrease in 5 star reviews

in the past 90 days

40% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Family BS - An Excellent Home for Fixed-Term Savings Just opened a new 1 year fixed rate bond with Family. Already an online customer, so did it all online. Extremely straightforward to do. Excellent rat... Read more Reviewed on: 25th July 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1378)

Quick clear and simple to understand

Quick clear and simple to understand Reviewed on: 21st May 2025

Polite and Knowledgeable response to my telephone en...

Polite and Knowledgeable response to my telephone enquiry. The products provide are appropriate for my requirements Reviewed on: 21st May 2025

Polite and helpful service

Ellissa was extremely polite and helpful, and I had great pleasure in talking to her. We had a few laughs along the way too, which always helps! A real credit to FBS. Reviewed on: 21st May 2025

Ellissa Agodi was very helpful.

Ellissa Agodi was very helpful... understood my problem, dealt with it quickly and efficiently. Problem solved with no fuss and good humour. Reviewed on: 21st May 2025

very helpful and sorted my problem with your IT

very helpful and sorted my problem with your IT Reviewed on: 21st May 2025

After endless chasing chasing and chasing finally go...

After endless chasing chasing and chasing finally got some action out of them Reviewed on: 20th May 2025

Reply from Family Building Society We’re sorry to hear you experienced delays with our service. We are always keen to improve our service to customers, so we have fed this back to the relevant department. Kind regards Family Building Society Response date: 29th May 2025

Locked out of my account and had amazing service fro...

Locked out of my account and had amazing service from Steph McGrath helping me set up on the new online system. Very patient and understanding. Fabulous customer service. Reviewed on: 20th May 2025

Catherine Croucher helped me this morning reactivate...

Catherine Croucher helped me this morning reactivate my on-line account.She was extremely helpful and patient, talking me through each step of the process and offering reassurance when I became somewhat confused during some parts. Her manner was superb Reviewed on: 20th May 2025

Easy to use telephone service.

Easy to use telephone service. Guy Williams was extremely polite and helpful. Reviewed on: 20th May 2025

Very helpful efficient new her job

Very helpful efficient new her job Reviewed on: 20th May 2025

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