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Family Building Society: Savings reviews

View other Family Building Society products
4.59
Based on 1,425 reviews, last reviewed 13th Oct 2026
28% decrease in 5 star reviews
in the past 90 days
83% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
78%
See only 4 star reviews
10%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Tracy was very patient & helpful Tracy was very patient & helpful Reviewed on: 13th October 2026
Peter W's avatar
Peter W

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026
Rodger T's avatar
Rodger T
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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

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Family Building Society Savings reviews (1425)

Great service

5
Answered quickly and resolved issue without hassle. Friendly service. Reviewed on: 6th June 2025
David 's avatar
David

Spoke with Lisa Adams who was very helpful.

5
Spoke with Lisa Adams when I needed to transfer funds, as always it was quick and easy to do. Lisa was very helpful, pleasant and professional. Note: Usually they answer the phone quickly, today not so and I eventually opted for a call back, which was ok, except it was then too late for the funds to credited to my bank a/c that day, which being a Thursday means they might not be there until Monday! Hopefully this will not lead to being overdrawn. So, please could there be more people to answer phones in future (It's not usually a problem) Reviewed on: 6th June 2025
Richard 's avatar
Richard

I had a technical enquiry re log-in - all sorted qui...

5
I had a technical enquiry re log-in - all sorted quickly and efficiently. Very good service. Reviewed on: 5th June 2025
Lol 's avatar
Lol

Easy access and helpful knowledgeable customer service

5
Easy access and helpful knowledgeable customer service Reviewed on: 5th June 2025
Emma F's avatar
Emma F

very help full and clear instructions was able to so...

5
very help full and clear instructions was able to solve problem quickly very easy to understand operator on the phone Reviewed on: 4th June 2025
Mary 's avatar
Mary

General Enquiry

5
I requested a call back to obtain some information and help. I received the call back as stated and a very helpful member of the team called Aimee assisted me with my enquiry. Reviewed on: 4th June 2025
BC's avatar
BC

Outstanding, Patient Support from Dyllan Wright

5
From the moment I first got in touch, Dyllan Wright was outstanding. He was warm, courteous and patient, taking time to understand my situation and explain every option in plain English. Throughout the process he kept me updated, checked I was comfortable with each step, and made what could have been complicated feel straightforward. It’s clear he cares about customers and takes real pride in his work. Thanks to Dyllan, I feel fully informed and very confident in my decision. I wouldn’t hesitate to recommend Family Building Society after this experience. Reviewed on: 4th June 2025
Anant T's avatar
Anant T

Bond maturity decision

4
It took a little time to get through on the phone, however, Ellissa Agodi was excellent when I got an answer. She was very polite and clear and informed me of my options regarding my bond maturity. She then processed this quickly and answered any other queries I had. Reviewed on: 3rd June 2025
Kiwi's avatar
Kiwi

Impossible to negotiate the new lay out .

5
Impossible to negotiate the new lay out . Want to transfer money from instant @ccess ac to new instant acess . IMPOSSIBLE Reviewed on: 3rd June 2025
Margaret K's avatar
Margaret K

Long wait but good end result

3
The wait to be put through to an assistant was far too long. Unfortunately this is the way many businesses are going these days, but this does not make the situation acceptable. Once I got through to an assistant, the lady was very knowledgeable and helpful and was also well spoken. She resolved my query satisfactorily. Reviewed on: 3rd June 2025
Keith B's avatar
Keith B

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