Write a review

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1173 reviews)

View other Family Building Society products

4.55

Based on 1,173 reviews, last reviewed 9th Dec 2025

57% decrease in 5 star reviews

in the past 90 days

94% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Excellent phone call experience I called and spoke to Messiah Black. I explained that I could not access my online account. She was very helpful and knowledgeable. She walked me thr... Read more Reviewed on: 9th December 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (1173)

All good so far.

All good so far. had a reason to call service and problem was resolved on the call Reviewed on: 21st August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

First class service

Lisa Adams was very friendly and helpful, and seemed genuinely keen to provide assistance. Reviewed on: 20th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback, specifically regarding Lisa! Response date: 4th September 2024

William as a very efficient representative

William as a very efficient representative Reviewed on: 16th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback, specifically regarding William!! Response date: 4th September 2024

I was impressed by the easy access to customer service.

I was impressed by the easy access to customer service. Great interest rates plus I won a prize in the draw! Reviewed on: 14th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

Ease of transfer of funds in an emergency.

On this occasion it was easy to transfer funds from our online account to our First Direct bank account preparatory to having to pay for repairs to our roof which suddenly needed work to repair it. Reviewed on: 13th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

Knowledgeable

Dylan was knowledgeable, courteous and professional. Reviewed on: 8th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

Tracker Bond

Not sure your bond showing £10,000 is clear to the public -Moneysavingexpert show £10,000exactly giving the impression that £10,000 Is the maximum amount you can invest in your tracker bond! Reviewed on: 7th August 2024

Reply from Family Building Society Thank you for leaving us this review, we apologise for any inconvenience caused and we take all feedback on board. Response date: 4th September 2024

great attitude and helpfulness

calm, helpful and exactly the opposite of what I usually fear and get, which is moodiness and attitude, this lady was great and a credit to the company. Reviewed on: 6th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

Excellent service provided by Georgina Kiernan today.

Excellent service provided by Georgina Kiernan today. Knowledgeable, helpful and patient guidance. Reviewed on: 6th August 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 4th September 2024

Very efficient

Quick response to my Query Very efficient Reviewed on: 23rd July 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 25th July 2024

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Shawbrook Bank 4.84 from 1779 reviews
Personal Savings
from Hampshire Trust Bank 4.30 from 10 reviews
Savings
from Your Community Bank 4.96 from 146 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Mortgages
from Family Building Society 4.91 from 595 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Family Building Society: Savings reviews

57% decrease in 5 star reviews

94% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1173)

All good so far.

First class service

William as a very efficient representative

I was impressed by the easy access to customer service.

Ease of transfer of funds in an emergency.

Knowledgeable

Tracker Bond

great attitude and helpfulness

Excellent service provided by Georgina Kiernan today.

Very efficient

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024