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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1272 reviews)

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4.55

Based on 1,272 reviews, last reviewed 30th Mar 2026

4% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Tracy The lady at the end of the phone was fabulous... Tracy The lady at the end of the phone was fabulous very informative , helpful and caring whilst being polite and patient to resolve the issue opening... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

Closure of account and transfer to another provider... Closure of account and transfer to another provider handled incorrectly and two lengthy conversations to find out why. Subsequent email confirmed tran... Read more Reviewed on: 30th March 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1272)

Contacting you is easy.

Contacting you is easy. You responded to phone calls and gave me all the information I needed. Reviewed on: 18th March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

What a building society should be like

Compared to many financial institutions FBS are so easy to deal with. Phones get answered promptly and queries dealt with efficiently. May not always give the very best savings rates but always competitive. Reviewed on: 18th March 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025

Impressive Service

I was enquiring about an appointment to open a different account with Family Building Society and received more information than I asked which should save me extra money. I was very impressed with the service I received. Thank you. Reviewed on: 18th March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Market Tracker Cash ISA (2)

I telephoned Family Building Society earlier today to request product literature, specifically Market Tracker Cash ISA (2) Application Form and Cash ISA Transfer Authority Form, be sent to me by post. The Customer service assistant I spoke to dealt with my request promptly and efficiently. Reviewed on: 17th March 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025

Uploading is not simple!

I wanted to do the simple task of uploading a document as requested but logging into my account did not give me the option... why not? It would seem to be the obvious place to find the upload option. Reviewed on: 17th March 2025

Reply from Family Building Society Thank you for leaving us this review, we take all feedback on board. We are currently working on upgrading our Online Service. Response date: 11th April 2025

Very helpful telephone support.

Very helpful telephone support. I had lost all registration and account details. No problem! Reviewed on: 14th March 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025

GC Review

Friendly efficient and helpful. The 10/10 will reduce if you insist on mmore wording Reviewed on: 12th March 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025

Anabel Lopez helpful and efficient.

Anabel Lopez sorted out a problem with my account very efficiently Reviewed on: 11th March 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025

Great Service

Great service done professionally with a caring friendly way. Reviewed on: 10th March 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025

Exceptional service

Great products, really easy to use on line service Plus very quick to talk to on the phone if required. Very family orientated Reviewed on: 7th March 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025

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Family Building Society: Savings reviews

4% decrease in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1272)

Contacting you is easy.

What a building society should be like

Impressive Service

Market Tracker Cash ISA (2)

Uploading is not simple!

Very helpful telephone support.

GC Review

Anabel Lopez helpful and efficient.

Great Service

Exceptional service

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

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