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Family Building Society: Savings reviews

View other Family Building Society products
4.53
Based on 1,312 reviews, last reviewed 5th May 2026
12% increase in 5 star reviews
in the past 90 days
20% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Fantastic Customer Care This afternoon I spoke to a lovely advisor named Lisa. She was so helpful with a very stressful situation for myself, putting me at ease. She had a lo... Read more Reviewed on: 5th May 2026
stevethomas00@hotmail.co.uk's avatar
[email protected]

Latest lowest rating:

1

i withdrew money ond not received i withdrew money on a sunday b a Reviewed on: 4th May 2026
Darryn S's avatar
Darryn S
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1312)

general feedback

4
easy to speak to a person and apply instructions to my account. Reviewed on: 22nd April 2025
Joanne G's avatar
Joanne G
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Good interest while it lasts, and good customer service

4
I've been with Family BS for a few years. They are one of several banks/building societies who regularly offer competitive interest rates. Sadly, as with all banks, you have to keep an eye for interest rates later being lowered. Particularly disappointing that the windfall bond has recently become a lot less attractive. Customer service is good - It's refreshing to get through reasonably quickly by phone and for me it's a big help to get a customer services agent with a British accent as I really struggle with accents. However the customer service line would ideally be open for longer as sometimes you need help outside of office hours. Reviewed on: 17th April 2025
Polly W's avatar
Polly W
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Great savings products; easy to deal with; good / ho...

5
Great savings products; easy to deal with; good / honest customer service Reviewed on: 17th April 2025
Kate K's avatar
Kate K
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Absolutely 100% .

5
Absolutely 100% . Polite, knowledgeable staff. An absolute find. Reviewed on: 17th April 2025
Jane P's avatar
Jane P
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Excellent

5
Clear precise and patient Guy and Donnika were excellent Reviewed on: 17th April 2025
Sarah A's avatar
Sarah A
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Very helpful and polite support

5
Had trouble with confirming my withdrawal but soon sorted out by support staff. Note that I very much dislike being forced into comments. Reviewed on: 16th April 2025
Barrkw's avatar
Barrkw
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Excellent Service

5
Had occasion to open a Fixed Rate Bond this morning. Lisa could not have been more helpful in talking me through the process. Such quality ‘front of office’ staff members gives one an assurance that is most needed in today’s financial climate. Thanks Lisa Reviewed on: 16th April 2025
Jonny's avatar
Jonny
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Great telephone service

5
I was given the opportunity to request a call back, which worked. In order for my request to be completed I needed to open a new account online - Gill stayed on the line whilst I did that and was polite and efficient throughout. Reviewed on: 16th April 2025
Steve's avatar
Steve
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Great service on the phone

5
Great service on the phone and Genevieve was clear and very helpful Reviewed on: 16th April 2025
Robert T's avatar
Robert T
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

I have invested with FBS for years now and in my vie...

5
I have invested with FBS for years now and in my view it is the best society to deal with...easy, friendly and clear in offering advice Reviewed on: 16th April 2025
nigel c's avatar
nigel c
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

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