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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (887 reviews)

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4.57

Based on 887 reviews, last reviewed 30th Jun 2025

318% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

75%

12%

Latest highest rating:

5

Savings Account Maturity Guy was very helpful and managed to answer all my questions clearly and in detail. Reviewed on: 30th June 2025

Latest lowest rating:

1

Convoluted re-0registering to new online portal. Convoluted re-0registering to new online portal. Confusing, tedious and not easy or quick. Reviewed on: 17th June 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (887)

Family Building Society Review

I cannot rate the phone response highly enough ,whatever they are being paid it should be more,. What more can be said ..Do not let these young ladies go Reviewed on: 24th November 2021

Family Building Society Review

My password kept being rejected. It is not possible to see what you have written. We eventually worked out that caps-lock was on because of the type of user name being in capitals! Please allow users to view their passwords. Reviewed on: 22nd November 2021

Excellent company.

Has been pleasant and simple journey from start to present. Completely satisfied. Reviewed on: 15th November 2021

Reply from Family Building Society Thank you for taking the time to leave us a review Mike. It's great to know you had such a good experience with us. Response date: 16th November 2021

Family Building Society Review

We have Premium Saver and Capital 90 accounts that prohibit further deposits which in turn prevent us from having our pensions paid into these accounts. This is daft as it deprives the Family Building Society of a steady inflow of funds and forces us to invest in another Building Society. Reviewed on: 15th November 2021

Family Building Society Review

I had spent a lot of time reviewing different savings accounts and reached out to several banks and building societies. I found The Family Building Society to be very helpful and gave prompt and continued responses to all questions raised. I was happy to open a savings account. Reviewed on: 5th November 2021

Family Building Society Review

Excellent rates matched only by first class online experience. Very easy to deal with - really efficient system Reviewed on: 4th November 2021

Could help customers more

I had successive reductions in interest rates to my online saver account until it was only 0.2% p.a.. I later found out that Family Building Society has another account - Premium Saver - which gives 3x as much interest and is equally suitable for me. Why don't Family Building Society advise customers when there is a superior product available? Reviewed on: 30th October 2021

Reply from Family Building Society Thank you for taking to time to leave feedback - we’re always looking at ways to improve our service and will ensure your comments are passed on to the relevant team so that they can consider introducing any improvements to our customer communications going forward. We are sorry to hear you’re disappointed about not being informed of our new products. As a smaller Society it isn’t always practical for us to advise every member when a new product is released. We have to balance the money we hold for our savers against the money we lend on our mortgages and this affects the rates of interest and savings products we can offer. We are, of course, always happy to discuss our product range over the phone and all of our current products are also on our website, familybuildingsociety.co.uk Response date: 16th November 2021

Very Helpful Service

I received a call back with 10 minutes and the staff member that phoned me was very helpful in dealing with my enquiry. Thanks and I look forward to being a member of the Family Buildibg Society Reviewed on: 29th October 2021

Reply from Family Building Society Thank you for taking the time to leave us a review Graham. We look forward to you joining us! Response date: 15th November 2021

Family Building Society Review

Excellent device and easy to use website. Great staff Reviewed on: 26th October 2021

Small but in the competition

After initially receiving a poor response to an enquiry I made the officer responding to my disappointment was excellent and my account is operating well. I put the initial 'hiccup' down to the fact the first agent did not read my enquiry before responding. These things happen. As to FBS in the marketplace, I am pleased at its competitive stance.and will continue to use it in the future Reviewed on: 26th October 2021

Reply from Family Building Society Thank you for your review, Frank! I'm glad we overcame the initial hiccup and that your account is operating well now. Response date: 27th October 2021

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Family Building Society: Savings reviews

318% increase in 5 star reviews

700% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (887)

Family Building Society Review

Family Building Society Review

Excellent company.

Family Building Society Review

Family Building Society Review

Family Building Society Review

Could help customers more

Very Helpful Service

Family Building Society Review

Small but in the competition

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