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Family Building Society: Savings reviews

Name: Savings
Rating: 4.5 (1145 reviews)

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4.54

Based on 1,145 reviews, last reviewed 4th Nov 2025

27% decrease in 5 star reviews

in the past 90 days

59% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Fixed rate products coming to maturity Excellent help from a customer services person this morning, very helpful with great communication skills Reviewed on: 4th November 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1145)

Telephone customer service.

Spoke to Lisa 2/5/24. Asked if someone had phoned 30/4, in response to my email 26/4, as had missed call from 033 number. She went out of her way to find out. The answer was no, however between us we discovered that I had input the email address incorrectly. She was very patient with me and offered to look out for my email and make sure it goes to the correct department. Thank you Lisa and The Family Building Society. Reviewed on: 3rd May 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found Lisa was very patient with you! Response date: 14th May 2024

Easy Society to deal with.

Contacting the Society is easy in case of any queries, either by email or phone, and everything is very efficiently handled. One small "eyebrow raise" is that maturity instructions for fixed rate bonds can't be dealt with online, and paperwork is sent out about 2 weeks before maturity. If you might be going away on a 3+ week trip abroad, say, that might be "awkward" and trigger an unwanted automatic re-investment into a new, similar account purely because you weren't able to pick up any snail-mail! Reviewed on: 1st May 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found us easy to deal with email and phone! In terms of the maturity mailing, yes this is a manual process and if you miss the mailing due to not being present, we offer an extended cooling off period so you're able to invest in the account you desire. Thank you, Family Building Society Response date: 14th May 2024

Excellent Annual Savings Interest Summary

I would like to compliment the Family Building Society for their Annual Savings Interest Summary. This is sent to customers personally through the post. This is essential for filling in a tax return accurately ( and checking HMRC calculations if they do it themselves ! ). The presentation of this summary is excellent compared to the other banks I have savings accounts with, which often involves time consuming use of cluncky web-sites on-line for each individual account. Reviewed on: 29th April 2024

Reply from Family Building Society Thank you for taking the time to leave us such a lovely review. Our annual savings interest summary is something we worked hard on a few years ago, and we're pleased to hear you have found yours to be excellent. Response date: 7th May 2024

password issue

Lisa Adam’s sorted out password issue I had politely and efficiently Reviewed on: 26th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review. We're pleased to hear that Lisa was polite and efficient in helping you! Response date: 7th May 2024

Phone Call

Having phoned several times for help or advice and found your people considerate and helpful, I phoned today and the lady took time and patience guiding me through the problem I had. Reviewed on: 23rd April 2024

Reply from Family Building Society We're pleased to hear you found our service teams to be considerate and helpful. Thanks also for taking the time to leave us a review, as that helps us to keep track of how well we're doing. Response date: 7th May 2024

Dan Ransley was excellent clearly spoken, extreme...

Dan Ransley was quietly and clearly spoken, extremely patient, completely knowledgeable. Most helpful when debit card payment did not go through. I understand what I need to do next. Reviewed on: 18th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Dan to be clearly spoken and patient, and that he was able to help you with a debit card issue. Response date: 7th May 2024

Very happy, quick customer service

Very happy, quick customer service Reviewed on: 17th April 2024

Reply from Family Building Society We're pleased to hear you found our service team to be happy and quick. Thanks also for taking the time to leave us a review, as that helps us to keep track of how well we're doing. Response date: 7th May 2024

Opening account

I found it difficult fully grasping the online process for opening the account at first but Ali was extremely helpful explaining the technical things I needed to know over the phone. I am very grateful to her and also to the gentleman I spoke to on Monday morning. Reviewed on: 16th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you that Ali was able to help you navigate our Online Service system. Response date: 7th May 2024

Review based entirely on the registration process

This review is based entirely on the registration process - it's clunky, long drawn out and frustrating Reviewed on: 15th April 2024

Reply from Family Building Society Dear Jac, Thank you for your comments. We are sorry to hear that you found the registration process frustrating. We are currently investing in new technology and infrastructure, and we are always looking at ways in which to improve our service to customers. However, we need specific IT solutions which take time and investment, and as a smaller society we have to weigh up the costs and benefits. We do have a dedicated Online Support Team, (03300 243406), who are always pleased to help with any online issues. Your feedback is appreciated and has been passed to the relevant department for their consideration. Kind regards Family Building Society Response date: 1st May 2024

Interest rates are competitive and good communication

Interest rates are competitive and good communication Reviewed on: 15th April 2024

Reply from Family Building Society Your feedback regarding our communication is really pleasing to hear, so thank you for taking the time to leave us a review. Response date: 7th May 2024

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