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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1088 reviews)

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4.54

Based on 1,088 reviews, last reviewed 16th Sep 2025

22% increase in 5 star reviews

in the past 90 days

88% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Very helpful customer service. Very helpful customer service. Had to wait a tad too long on the phone. Reviewed on: 16th September 2025

Latest lowest rating:

2

Poor customer service I am unable to contact them by telephone as it is a long wait. I am 82 and need help to log in to my account. I have emailed so hope for the best Reviewed on: 15th September 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1088)

Good rates, good service

I have a variable rate savings account - the website is easy to use, and when the BofE interest rates went up, they responded very quickly with improved interest on my savings. It was also quite easy to speak to a real person when I rang customer service. Reviewed on: 26th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you're happy with our rates and our service! Response date: 5th December 2023

Changes to Cash ISA

I had a change of mind on what I was going to invest. The staff were excellent and guided me seamlessly through the process. Excellent service Reviewed on: 26th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our staff were excellent! Response date: 5th December 2023

GOOD SAVINGS PRODUCTS

Competitive products. Easy to use website and uncomplicated online application. A query regarding my first savings account with FBS was dealt with efficiently initially via email followed by secure online messaging. My Savings Plan Interest % Rate is quickly notified to me via email, in line with Bank of England Rate changes (so far upwards!). I have various savings accounts with other providers, and FBS is up there with the best. Reviewed on: 25th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear your positive feedback! Response date: 5th December 2023

I'm Happy

Have had a savings account for a little over six months. The process of opening it and managing it online has been easy and reliable. Would have no hesitation in recommending to others. Reviewed on: 24th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you're happy with our account! Response date: 5th December 2023

Excellent on-line saving product

Excellent on-line saving product with great saving rate; extremely easy to open and manage the account on-line; a great Building Society Reviewed on: 24th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found our online products excellent! Response date: 5th December 2023

Maturing Bond

Friendly and efficient transfer to new fixed-rate bond Reviewed on: 24th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us friendly and efficient! Response date: 5th December 2023

Help with Savings Account

Phoned the FBS and was helped by Ed who managed to help me access my online savings account by supplying a verification code. Took less than 5 mins to sort things. Reviewed on: 24th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your query was resolved quickly with Ed! Response date: 5th December 2023

Professional, helpful

Excellent online functionality. Rapid telephone response. Helpful staff. Reviewed on: 24th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us professional and helpful! Response date: 5th December 2023

A great Service.

I received a fantastic service from Ed of the Family Building Society concerning a problem with my account. Nothing was too much trouble and the problem was solved. Ed kept me upto speed every step of the way. Reviewed on: 23rd November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our service was fantastic! Response date: 5th December 2023

Excellent customer service from Mia.....

Talked me through my re-investment options on a maturing Cash-Isa. Very thorough product and options knowledge. Very easy to understand: true peoples person.... Reviewed on: 23rd November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you received excellent customer service from Mia! Response date: 5th December 2023

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