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Family Building Society: Savings reviews

Name: Savings
Rating: 4.44 (672 reviews)

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4.52

Based on 672 reviews, last reviewed 4th Mar 2025

40% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

Very helpful and patient. Very helpful and patient. It is such a bonus to be able to speak to a real person. Reviewed on: 4th March 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (672)

Review of the Family Building Society, Savings:

Helpful staff. Good operation.

Helpful staff. Good online system. Strong product range. Reviewed on: 27th February 2025

Savings enquiry fully answered.

The telephone was answered quickly and the lady who dealt with the enquiry did so very efficiently. Reviewed on: 3rd October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us efficient in helping you! Response date: 4th October 2024

Lovely friendly and helpful lady on a phone call

Lovely friendly and helpful lady on a phone call Reviewed on: 30th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us helpful and friendly! Response date: 4th October 2024

Excellent service

Great. Dillon was very helpful. Only improvement would be a short hold time prior on the phone. Reviewed on: 27th September 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our service excellent! Response date: 30th September 2024

No problem opening account and prompt response to en...

No problem opening account and prompt response to enquiries . Reviewed on: 27th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 30th September 2024

Very helpful excellent service.

Very helpful excellent service. Explained everything extremely clearly. Reviewed on: 27th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your found us very helpful! Response date: 30th September 2024

Very Helpful Service

I spoke to Dylan. He dealt with my query, and was very helpful. Reviewed on: 25th September 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback, specifically with Dylan! Response date: 27th September 2024

In the end I had to just admit defeat

Tempted by FBS’s Windfall Bonds, I decided to open the full five and deposit the £50k required. This is a process which has to be done online with the money deposited all in one go for each bond. To make things easier for myself I opted to open the five bonds and then transfer the money for all five rather than one at a time. That’s where the issues started. I could open one, I could open two. When I tried to open the third, it wouldn’t let me. So I closed the browser, tried again. Eventually I managed to open number three. I decided to leave the final two until the next day. The next day was more stressful than the day before. Every step of the application process was met with a request to sign in, only to be told on the next page I’d been signed out again for inactivity. Eventually i just gave up. If it’s that difficult to open an account I shudder to think of the issues that would arise depositing cash via their bank account or even trying to retrieve the funds at a later date. The rate may be tempting, however I fear the small extra amount is not worth the stress or worry. Reviewed on: 25th September 2024

Reply from Family Building Society Dear Graham, We're sorry to hear of your experience with us and the issues with opening accounts. This can be due to technical issues such as your browser/cache needing to be cleared. We are looking into developing our web service further, and take all feedback on board. Please call us on 03330 140144 or schedule a call back via: https://www.familybuildingsociety.co.uk/contact-us/request-a-callback so we can go through your account and help you in any way you need. Kind regards, Family Building Society Response date: 30th September 2024

Poor website .

Poor website . No app offered. No clear indication of interest rate. Reviewed on: 24th September 2024

Reply from Family Building Society Thank you for leaving us this review, we are currently reviewing our website and app arrangements. Response date: 27th September 2024

Excellent guidance and advice by customer service

Lisa Adams was excellent in providing advice on guidance on savings account the society provide and how to utilise them effectively. Reviewed on: 24th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback, specifically with Lisa! Response date: 27th September 2024

FIRST CLASS SERVICE

THE LADY I DEALT WITH WAS MOST PLEASANT , KNOWLEDGIBLE AND HELPFUL. BETTER SEVICE COULD NOT BE WISHED FOR. Reviewed on: 23rd September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

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